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Helpdesk Manager Jobs in Tennessee (NOW HIRING)

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Process paperwork for new hire onboarding and offboarding, including user account management using ...

Scalence L.L.C.

Helpdesk Support

Memphis, TN · On-site

$19.50 - $26.25/hr

Scalence L.L.C. is seeking a Helpdesk Support professional to provide support across various ... Preferred : • Experience in Desktop Management - Infrastructure Services (IS). • Problem ...

Alpha Consulting Corp.

Helpdesk Support

Memphis, TN · On-site

$19.50 - $26.25/hr

... Managers as appropriate. • Ensure that employees and contractors are engaging the standard IT support processes when appropriate and focus on those areas where you can add unique value.

Prosum Inc.

Helpdesk Support (Nashville)

Nashville, TN · On-site

$55K - $69K/yr

Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job Summary The Customer ... Process paperwork for new hire onboarding and offboarding, including user account management using ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Prioritizes own workload and manages customer expectations. Basic understanding of the LAN/WAN ... Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Prioritizes own workload and manages customer expectations. Basic understanding of the LAN/WAN ... Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory ...

Deloitte

Junior Associate, Compliance HelpDesk

Memphis, TN · On-site

$18 - $24.25/hr

... to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong ... With our people's help, we distinguish Deloitte as the clear leader in professional services ...

Deloitte

Junior Associate, Compliance HelpDesk

Nashville, TN · On-site

$17.75 - $24.25/hr

... to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong ... With our people's help, we distinguish Deloitte as the clear leader in professional services ...

K2 Staffing

Helpdesk Support Level II

Brentwood, TN · On-site

$19 - $25.50/hr

... need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ... Monitor and manage Microsoft Windows 7/8/10 Operating Systems. * Monitor and manage Microsoft ...

StaffSource, LLC

Be Seen First

IT Helpdesk Analyst

Knoxville, TN · On-site

$21 - $23/hr

... Manage user accounts, including setting up, modifying, and deactivating accounts, as well as ... help desk or IT support role, with demonstrated ability to manage diverse technical tasks. • ...

Hardee's

District Manager

Fayetteville, TN

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Ardmore, TN

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Ardmore, TN · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Fayetteville, TN · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Tennessee

Helpdesk Manager information

See Tennessee salary details

$34K

$76K

$113K

How much do helpdesk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for helpdesk manager in Tennessee is $76,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Tennessee? The most popular types of Helpdesk jobs in Tennessee are:
What cities in Tennessee are hiring for Helpdesk Manager jobs? Cities in Tennessee with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Tennessee as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $76,041 per year, or $36.6 per hour.
Helpdesk Support

Helpdesk Support

Prosum

Nashville, TN • On-site

$55K - $69K/yr

Other

Posted 3 days ago

Job description

Helpdesk Support Location: Nashville, TN
Salary Range: $55k to $69k

Job Summary

The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support.

Key Responsibilities
  • Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
  • Assist customers with account setup, password resets, and general troubleshooting.
  • Document and track customer interactions and solutions in the help desk system.
  • Escalate complex issues to tier 2 technicians or other departments as needed.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
  • Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
Qualifications
  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Basic knowledge of computer hardware, software, and networking.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Previous customer service or technical support experience is a plus.
  • Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
  • Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
  • Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.

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