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Help Desk Agent Jobs (NOW HIRING)

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

PSI Pax

Junior Help Desk Agent (2843)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (Full-time) to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Provide Tier 1 technical assistance ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO

$15.75 - $20/hr

  • Medical

  • Retirement

  • PTO

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

  • Medical

  • Retirement

  • PTO

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I ...

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Provide Tier 1 technical assistance to ...

ASM Research

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis. Basic Qualifications * Minimum 1 year of ...

ASM Research

Help Desk Agent - Day

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

Staffing

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IT Service Desk Agent

Alpharetta, GA · On-site

$23 - $24/hr

IT Service Desk Agent Location: Alpharetta, GA Work Environment: 24x7x365 Service Desk Pay Rate: Up ... High school diploma or GED. * 2-5 years of customer support, technical support, help desk, or ...

New

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications * Minimum 1 year of experience in a help desk, technical support, or customer support role * High ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers. Your expertise will be instrumental in guiding our ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · On-site

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for ...

Parkland Health

$14.50 - $18.75/hr

Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in ...

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All JobsHelp Desk Agent Jobs

Help Desk Agent information

See salary details

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How much do help desk agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.
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Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Agent

Mvix

Sterling, VA • On-site

$17.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Do you:
  • like helping customers?
  • enjoy turning a sob story into a win?
  • enjoy providing Technical guidance and direction?
  • enjoy testing and implementing functions of Information management systems?

The Mvix Client Success Team has a job for you! We turn clients' days around by:
  • Troubleshooting their hardware and software products, remotely
  • Training clients on how to use our technology more effectively
  • Testing our products to help improve them, and the client experience

If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.
Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.
We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA.
Visit our Success Stories
Requirements:
  • At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
  • Strong customer service, project and time management skills
  • Be well spoken and able to assist clients over the phone
  • Ability to conduct webinar training sessions with the use of webcam
  • Initiative and problem solving capabilities
  • Good understanding of technology
  • Experience with hardware and software
  • Likes troubleshooting
  • Above all, have the desire to learn

Why is Mvix such an exciting place to work?
  • Our clients range in size from small to Fortune 100
  • We serve 11 industries - no day is the same!
  • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
  • We work as a team but promote the individual
  • Company events on a frequent basis
  • Can you take the monthly pool, air hockey, or trivia trophy?

Benefits include:
  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • and much more .......

Did we mention a pet friendly environment?
We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.
Schedule:
  • 8 Hour Shift
  • Day Shift
  • This is an In office Role

If you're interested in joining our team, please apply on our Careers Page,
You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!

Apply