Help Desk Supervisor
Glens Falls, NY · On-site
Connection is a company that guides the connection between people and technology, offering solutions for IT management. The Help Desk Supervisor will oversee the IT Support team, manage operations ...
Connection
25 Connection Help Desk Agent Jobs Hiring Near You
Help Desk Supervisor
Glens Falls, NY · On-site
Connection is a company that guides the connection between people and technology, offering solutions for IT management. The Help Desk Supervisor will oversee the IT Support team, manage operations ...
Help Desk Supervisor
$75K - $89K/yr
It's what makes Connection unique--what drives us to innovate and create technology solutions that ... help desk ticketing systems, and Active Directory. A basic understanding of networking is ...
Help Desk Supervisor
$75K - $89K/yr
It's what makes Connection unique--what drives us to innovate and create technology solutions that ... help desk ticketing systems, and Active Directory. A basic understanding of networking is ...
Help Desk Supervisor
Glens Falls, NY · On-site
$75K - $89K/yr
It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and ...
Help Desk Supervisor
Glens Falls, NY · On-site
$75K - $89K/yr
It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and ...
Help Desk Supervisor
Glens Falls, NY · On-site
$75K - $89K/yr
It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and ...
Help Desk Supervisor
Glens Falls, NY · On-site
$75K - $89K/yr
It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and ...
Overview Connection Services is seeking an IT Support Manager to join our Technical Staffing ... help desk ticketing systems, and Active Directory. A basic understanding of networking is ...
Overview Connection Services is seeking an IT Support Manager to join our Technical Staffing ... help desk ticketing systems, and Active Directory. A basic understanding of networking is ...
Overview Connection Services is seeking an IT Support Manager to join our Technical Staffing ... help desk ticketing systems, and Active Directory. A basic understanding of networking is ...
Overview Connection Services is seeking an IT Support Manager to join our Technical Staffing ... help desk ticketing systems, and Active Directory. A basic understanding of networking is ...
IT Support Specialist
Columbia, MO · On-site
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist
Columbia, MO · On-site
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist; HYBRID
$30 - $34/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist; HYBRID
$30 - $34/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist
Columbia, MO · On-site
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist
Columbia, MO · On-site
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist; HYBRID
MO · On-site
$30 - $34/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist; HYBRID
MO · On-site
$30 - $34/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist
Columbia, MO · On-site
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist
Columbia, MO · On-site
$30 - $33/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist; HYBRID
MO · On-site +1
$30 - $34/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
IT Support Specialist; HYBRID
MO · On-site +1
$30 - $34/hr
Help Desk & End-User Support * Monitor and resolve assigned Help Desk tickets. * Provide technical ... Connection will never offer a position of employment without a complete interview process ...
Subscription Operations Specialist
$53K - $67K/yr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
$53K - $67K/yr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
$25.72 - $32.60/hr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
$25.72 - $32.60/hr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
Merrimack, NH · On-site
$53K - $67K/yr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
Merrimack, NH · On-site
$53K - $67K/yr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
Merrimack, NH · On-site
$25.72 - $32.60/hr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
Merrimack, NH · On-site
$25.72 - $32.60/hr
... and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
$52K - $70K/yr
... and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection--plus great benefits. We take pride in supporting employees with a total rewards ...
Subscription Operations Specialist
$52K - $70K/yr
... and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection--plus great benefits. We take pride in supporting employees with a total rewards ...
Connection Jobs Information
What is it like to work at Connection?
Connection is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and expertise.
The company's team structure is designed to support a customer-centric approach, with various departments working together to deliver comprehensive solutions. Connection's mission is to empower its customers with technology and services that drive business growth and success.
Working at Connection may appeal to individuals who are passionate about technology and customer service, as the company offers opportunities for professional growth and development in a fast-paced and supportive team environment.
The company's team structure is designed to support a customer-centric approach, with various departments working together to deliver comprehensive solutions. Connection's mission is to empower its customers with technology and services that drive business growth and success.
Working at Connection may appeal to individuals who are passionate about technology and customer service, as the company offers opportunities for professional growth and development in a fast-paced and supportive team environment.
What other companies are hiring for Help Desk Agent jobs?
What are the most popular jobs at Connection?
What are the most popular categories at Connection?
Full-time
Posted 29 days ago
Job description
Job Summary:
Connection is a company that guides the connection between people and technology, offering solutions for IT management. The Help Desk Supervisor will oversee the IT Support team, manage operations, and collaborate with other departments to enhance training and support for users.
Responsibilities:
• Supervise the IT Support team, overseeing workflow, scheduling, performance, and professional development. Provide coaching and encouragement for continuous improvement and career growth.
• Manage IT Support operations, including call center management and ticket system administration, ensuring timely and efficient resolution of user issues. Provide regular monthly reporting to management for strategic decision-making.
• Collaborate with other departments to improve new hire orientation and training. Identify training needs, create materials, and lead sessions to ensure employees are equipped with the necessary IT skills.
• Ensure users are supported with a thorough understanding of IT equipment and networks. Organize troubleshooting efforts and facilitate equipment repair when necessary.
• Oversee user account administration, including permissions and access rights in Active Directory. Maintain accurate documentation and IT forms for account setup and updates.
• Stay informed of company policies and IT procedures. Assist with the implementation of new technologies and ongoing system upgrades.
• Develop and maintain standard operating procedures (SOPs), training materials, and other documentation to support IT operations.
• Cultivate and maintain strong relationships with vendors to secure high-quality products and services.
Qualifications:
Required:
• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• Minimum of 8 years of experience in IT support, with at least 3 years in a senior or supervisory role.
• Proficiency with Windows, Microsoft 365 applications and administration, call center management tools, help desk ticketing systems, and Active Directory.
• A basic understanding of networking is beneficial, though this role does not include network or server management.
• Exceptional interpersonal and communication skills—able to build strong relationships and communicate effectively with staff, vendors, and management.
• Effective prioritization and organizational skills to manage multiple tasks and meet deadlines.
• Experience in creating and delivering training materials.
Company:
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, the company is headquartered in Merrimack, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Connection is a company that guides the connection between people and technology, offering solutions for IT management. The Help Desk Supervisor will oversee the IT Support team, manage operations, and collaborate with other departments to enhance training and support for users.
Responsibilities:
• Supervise the IT Support team, overseeing workflow, scheduling, performance, and professional development. Provide coaching and encouragement for continuous improvement and career growth.
• Manage IT Support operations, including call center management and ticket system administration, ensuring timely and efficient resolution of user issues. Provide regular monthly reporting to management for strategic decision-making.
• Collaborate with other departments to improve new hire orientation and training. Identify training needs, create materials, and lead sessions to ensure employees are equipped with the necessary IT skills.
• Ensure users are supported with a thorough understanding of IT equipment and networks. Organize troubleshooting efforts and facilitate equipment repair when necessary.
• Oversee user account administration, including permissions and access rights in Active Directory. Maintain accurate documentation and IT forms for account setup and updates.
• Stay informed of company policies and IT procedures. Assist with the implementation of new technologies and ongoing system upgrades.
• Develop and maintain standard operating procedures (SOPs), training materials, and other documentation to support IT operations.
• Cultivate and maintain strong relationships with vendors to secure high-quality products and services.
Qualifications:
Required:
• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• Minimum of 8 years of experience in IT support, with at least 3 years in a senior or supervisory role.
• Proficiency with Windows, Microsoft 365 applications and administration, call center management tools, help desk ticketing systems, and Active Directory.
• A basic understanding of networking is beneficial, though this role does not include network or server management.
• Exceptional interpersonal and communication skills—able to build strong relationships and communicate effectively with staff, vendors, and management.
• Effective prioritization and organizational skills to manage multiple tasks and meet deadlines.
• Experience in creating and delivering training materials.
Company:
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, the company is headquartered in Merrimack, USA, with a team of 1001-5000 employees. The company is currently Late Stage.