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60 Connection Help Desk Agent Jobs Hiring Near You

PC Network

Help Desk Analyst 1

PA · On-site

$16 - $17/hr

The Help Desk agent will be required to clearly articulate customer requirements and interface with a variety of the client's second level teams and third party service providers. Contacts to the ...

Meyer Jabara Hotels

Front Desk Agent

South Boston, MA · On-site

$15.50 - $19.50/hr

Deliver the People Connection - As the first impression for guests, you have a track record for ... Deliver the Cash - You are empowered to help generate room revenue for the hotel. You are ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in ...

mjh

Front Desk Agent

Boston, MA · On-site

$15.50 - $19.50/hr

Deliver the People Connection - As the first impression for guests, you have a track record for ... Deliver the Cash - You are empowered to help generate room revenue for the hotel. You are ...

Meyer Jabara Hotels

Front Desk Agent

Boston, MA · On-site

$20/hr

Deliver the People Connection - As the first impression for guests, you have a track record for ... Deliver the Cash - You are empowered to help generate room revenue for the hotel. You are ...

3M HEALTHCARE

Help Desk Level 2

Grand Rapids, MI · On-site

$18.50 - $25/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you ...

mjh

Front Desk Agent

Boston, MA

$15.50 - $19.50/hr

Deliver the People Connection - As the first impression for guests, you have a track record for ... Deliver the Cash - You are empowered to help generate room revenue for the hotel. You are ...

3M HEALTHCARE

Help Desk Level 2

Grand Rapids, MI · On-site

$18.50 - $25/hr

Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently coordinating and resolving technical issues reported by customers. As a crucial point of contact, you ...

Experis

IT Help Desk Support Agent

Baltimore, MD · On-site

$40K - $45K/yr

As an IT Help Desk Support Agent, you will be part of the IT Support Center team supporting the organization. The ideal candidate will have excellent problem-solving skills, effective listening ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

... better connection with clients. Short Description: The Help Desk Support (HDS) resource provides ... technical assistance support over the phone and advice to end users for hardware, software and ...

TalentBurst

SERVICE DESK AGENT

Painted Post, NY · On-site

$14.50 - $18.50/hr

To provide support of authorized IT Devices for business use in connection with Client IT platforms ... k or Service Desk experience ** REQUIRED SKILLS - Time management. Ability to meet and keep a ...

TalentBurst, Inc.

SERVICE DESK AGENT

Painted Post, NY · On-site

$14.50 - $18.50/hr

To provide support of authorized IT Devices for business use in connection with Client IT platforms ... k or Service Desk experience ** REQUIRED SKILLS - Time management. Ability to meet and keep a ...

TalentBurst

SERVICE DESK AGENT

Painted Post, NY

$14.50 - $18.50/hr

To provide support of authorized IT Devices for business use in connection with Client IT platforms ... k or Service Desk experience ** REQUIRED SKILLS - Time management. Ability to meet and keep a ...

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Connection Jobs Information

What is it like to work at Connection?

Connection is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and expertise.

The company's team structure is designed to support a customer-centric approach, with various departments working together to deliver comprehensive solutions. Connection's mission is to empower its customers with technology and services that drive business growth and success.

Working at Connection may appeal to individuals who are passionate about technology and customer service, as the company offers opportunities for professional growth and development in a fast-paced and supportive team environment.

What makes Connection an attractive place to work?

Connection is a leading provider of network and communication solutions, with a strong reputation for delivering innovative and reliable products and services. The company fosters a collaborative work environment that encourages creativity, teamwork, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Connection, individuals can contribute to the development of cutting-edge technology and make a meaningful impact in the industry, while also advancing their careers in a stable and supportive organization.
What other companies are hiring for Help Desk Agent jobs?
What are the most popular jobs at Connection?
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Infographic showing various Help Desk Agent job openings at Connection in the United States as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 59% Physical, 3% Hybrid, and 38% Remote job distribution.

Help Desk Analyst 1

PC Network

PA • On-site

$16 - $17/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Job description


Help Desk Analyst Level I $16-$17.00/hr. DOE
Full Time. Long term opportunity - Remote
PCN offers its employees competitive compensation and a market leading benefits package. PCN Employees can enroll in Major Medical, Dental, and 401(k) savings plans. PCN employees enjoy 120 hours of PTO each year (3 weeks) and six (6) paid US holidays and one (1) floating holiday.
Summary
PCN is seeking a Help Desk Level I Agent to support a client and the contractual service level in achievement of prompt response, high level customer service and technical first contact support. The Help Desk agent will be required to clearly articulate customer requirements and interface with a variety of the client's second level teams and third party service providers. Contacts to the Help Desk can be varied and complex requiring a high level of comprehension and interest in IT topics and interpersonal skills to assist diagnose and or resolve issues. The Help Desk Agents refer problems and issues to specialist groups when required and act as a Single Point of Contact for the customer through resolution.
Duties and Requirements
  • 1st Level telephone and other media contact support
  • Strive for a high level of first contact resolution
  • Respond to and resolve customer requests by providing fast, efficient and friendly customer service.
  • Accurately document calls and incidents
  • Manage time and workload to meet predetermined service levels
  • Maintain data accuracy in our contact management system
  • Assign incidents and requests to the correct support group
  • Act as a single point of contact on incidents and problems logged
  • Perform appropriate diagnostics to initiate problem management workflow process
  • Provide clients with a reference number for their incident/request
  • Become multi-skilled as workload changes occur within the Service Centre
  • Champion, implement or support change
  • Identify process efficiencies within the Service Centre and to take corrective action to implement change
This position requires a successful drug screen and background check. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not provide relocation assistance.
Be a Part of the PCN Team
Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success.
PCN is a dynamic IT services company, headquarted in the greater Philadelphia area and serving clients and partners globally. We support our customers in over 20 countries and strive to be the top DDI managed service provider in the world. Visit our website www.PCN-inc.com for more information.
Equal Employment Opportunity Policy Statement
PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PC Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination.
 

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