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Help Desk Agent Jobs in Washington, DC (NOW HIRING)

Mvix

Help Desk Agent

Sterling, VA

$17.25 - $22/hr

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$22 - $25/hr

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux. We offer flexible hours and are ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Tier I Help Desk Agent KeenLogic is seeking to hire aTier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

Chenega Corporation

Help Desk Supervisor

Ashburn, VA · On-site

Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Monitor agent availability, productive status, and contact volume to ensure service delivery ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... live agent chat, self-service tickets, and emails. * Record all technology incidents/service ...

Leidos

Enterprise Help Desk (EHD) Agent, Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

The Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF)

Donohoe Hospitality

Front Desk Agent

Reston, VA · On-site

$19/hr

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide ... Follow in-house procedures to help ensure the security of guests and employees. Know hotel ...

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All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Washington, DC

Help Desk Agent information

See Washington, DC salary details

$14

$22

$31

How much do help desk agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk agent in Washington, DC is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.70 per hour, depending on experience, location, and employer.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What are popular job titles related to Help Desk Agent jobs in Washington, DC?

For Help Desk Agent jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Washington, DC look for?

The top searched job categories for Help Desk Agent jobs in Washington, DC are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,413 per year, or $22.3 per hour.

Help Desk Agent

Mvix

Sterling, VA

$17.25 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Do you:

  • like helping customers?
  • enjoy turning a sob story into a win?
  • enjoy providing Technical guidance and direction?
  • enjoy testing and implementing functions of Information management systems?


The Mvix Client Success Team has a job for you! We turn clients' days around by:

  • Troubleshooting their hardware and software products, remotely
  • Training clients on how to use our technology more effectively
  • Testing our products to help improve them, and the client experience


If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.


We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA.


Visit our Success Stories


Requirements:

  • At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment
  • Strong customer service, project and time management skills
  • Be well spoken and able to assist clients over the phone
  • Ability to conduct webinar training sessions with the use of webcam
  • Initiative and problem solving capabilities
  • Good understanding of technology
  • Experience with hardware and software
  • Likes troubleshooting
  • Above all, have the desire to learn

Why is Mvix such an exciting place to work?

  • Our clients range in size from small to Fortune 100
  • We serve 11 industries - no day is the same!
  • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
  • We work as a team but promote the individual
  • Company events on a frequent basis
  • Can you take the monthly pool, air hockey, or trivia trophy?


Benefits include:

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • and much more .......

Did we mention a pet friendly environment?


We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.


Schedule:

  • 8 Hour Shift
  • Day Shift
  • This is an In office Role

If you're interested in joining our team, please apply on our Careers Page,
You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!

Apply