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Help Desk Agent Jobs in Georgia (NOW HIRING)

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IT Service Desk Agent

Alpharetta, GA · On-site

$23 - $24/hr

IT Service Desk Agent Location: Alpharetta, GA Work Environment: 24x7x365 Service Desk Pay Rate: Up ... High school diploma or GED. * 2-5 years of customer support, technical support, help desk, or ...

New

nLeague Services

Help Desk

Conyers, GA · On-site

$15 - $19/hr

Job Id: 809654 Help Desk Location: 2206 East View Parkway Conyers, GA 30013 Client: GA DDS Duration: 12+ Months *This position is located at DDS Headquarters in Conyers, Georgia* *MUST have Call ...

New

Unifi

Travel Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

General information Job Title Travel Desk Agent Date Friday, July 24, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 22.71 Full/Part Time Full Time Exempt or Non-Exempt ...

Chartwell Hospitality

Front Desk Agent

Alpharetta, GA · On-site

$14 - $17.50/hr

Front Desk Agent Come join the amazing front desk team here at the Hilton Alpharetta Atlanta ... Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ...

New Castle Hotels

Front Desk Agent

Jekyll Island, GA · On-site

$11.75 - $14.75/hr

Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests ... Listen and help as best you can. You should never be too busy to help. • Be Accountable - you ...

Crestview Management, LLC

Front Desk Agent

Atlanta, GA

$15 - $16/hr

Front Desk Agent Location: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms amp; Guest ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

Crestview Management, LLC

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Front Desk Agent Location: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms & Guest ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

Columbia Sussex

Front Desk Agent

Atlanta, GA · On-site

$15 - $16/hr

Front Desk Agent Location: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms & Guest ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

Chartwell Hospitality

Front Desk Agent

Alpharetta, GA · On-site

$13.75 - $17.25/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Hilton Worldwide Holdings

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

New

Hospitality Ventures

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

Front Desk Agent As a Front Desk Agent, you will be the first point of contact for fans, providing ... Your friendly demeanor and attention to detail help create a welcoming and seamless fan experience.

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Help Desk Agent information

See Georgia salary details

$11

$16

$23

How much do help desk agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk agent in Georgia is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are popular job titles related to Help Desk Agent jobs in Georgia?

For Help Desk Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Georgia look for?

The top searched job categories for Help Desk Agent jobs in Georgia are:

What are popular job titles related to Help Desk Agent jobs in GA?

For Help Desk Agent jobs in GA, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Georgia as of August 2026, with employment types broken down into 6% Internship, 66% Full Time, 17% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $34,607 per year, or $16.6 per hour.

IT Service Desk Agent

Staffing

Alpharetta, GA • On-site

$23 - $24/hr

Contractor

Posted 3 days ago

New

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Job description

IT Service Desk Agent

Location: Alpharetta, GA
Work Environment: 24x7x365 Service Desk
Pay Rate: Up to $24.00/hr 
Schedule: Afternoon/evening coverage, with shift end as late as 6–8 PM local time. Permanent Sunday coverage is required and includes a 10% base pay increase.
Required Qualifications

  • High school diploma or GED.
  • 2–5 years of customer support, technical support, help desk, or service desk experience preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Strong troubleshooting, problem-solving, and critical-thinking abilities.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Basic understanding of computers, hardware, software, email, and Windows-based systems.
  • Ability to learn and support a broad range of IT systems and applications.
  • Strong attention to detail and accurate documentation skills.
  • Ability to work independently as well as collaboratively.

Schedule Requirements

  • Must be available for afternoon/evening coverage, with shifts ending as late as 6–8 PM local time.
  • Permanent Sunday coverage is required.
  • Sunday shifts include a 10% base pay increase.
  • Flexibility to work holidays, overtime, weekends, and occasional shift changes is expected.