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Help Desk Agent Jobs in Georgia (NOW HIRING)

Polsinelli

Help Desk Agent

Atlanta, GA · On-site

$55K - $65K/yr

Polsinelli is seeking a Help Desk Agent. This role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice. This is a second-shift position. The hours ...

Unifi

Travel Desk Agent

Atlanta, GA

$16.25 - $21/hr

General information Job Title Travel Desk Agent Date Friday, July 24, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 22.71 Full/Part Time Full Time Exempt or Non-Exempt ...

Unifi

Travel Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

General information Job Title Travel Desk Agent Date Friday, July 24, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 22.71 Full/Part Time Full Time Exempt or Non-Exempt ...

Crestview Management, LLC

Front Desk Agent

Atlanta, GA

$15 - $16/hr

Front Desk Agent Location: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms amp; Guest ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

Columbia Sussex

Front Desk Agent

Atlanta, GA · On-site

$15 - $16/hr

Front Desk Agent Location: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms & Guest ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

SoftNice INC

Service Desk Agent

Atlanta, GA

$16.25 - $21/hr

Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with Hexaware F2F interview is Mandate. Receive, Triage, Resolve, and Assign and track all incoming contacts ...

McKibbon Hospitality

Hotel Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

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All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Georgia

Help Desk Agent information

See Georgia salary details

$11

$16

$23

How much do help desk agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help desk agent in Georgia is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges Help Desk Agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What are Help Desk Agents?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a Help Desk Agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.
What are popular job titles related to Help Desk Agent jobs in GA? For Help Desk Agent jobs in GA, the most frequently searched job titles are:
Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Georgia as of July 2026, with employment types broken down into 6% Internship, 66% Full Time, 17% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $34,607 per year, or $16.6 per hour.
Help Desk Agent

Help Desk Agent

Polsinelli

Atlanta, GA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Polsinelli does not accept unsolicited resumes from search firms or agencies. Please, no phone calls or emails.
At Polsinelli, What a Law firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!
Polsinelli is seeking a Help Desk Agent. This role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice. This is a second-shift position. The hours are 11-7 PM CT M-F. Prior law experience or work in a similar professional setting is highly preferable. The successful candidate will exhibit excellent communication and time management skills with a focus on end-user needs.
CORE RESPONSIBILITIES
  • Respond to requests for technical assistance in person, via phone, and email.
  • Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
  • Diagnose and resolve technical hardware and software issues, assisting end-suers with technical and application functionality questions.
  • Research questions using available information resources.
  • Follow standard help desk procedures and recommend changes for continuous improvement.
  • Log/track all support requests and document resolutions in Helpdesk Ticketing System.
  • Proactively identify process improvement opportunities and support continuous improvement initiatives.
  • Engage in formal and informal knowledge transfer.
  • Build and maintain productive client relationships with all firm users.
  • Stay current with system information, changes, and updates.
QUALIFICATIONS AND SKILLS
  • A minimum of one (1) year of experience in helpdesk support, preferably within a law firm or professional services organization.
  • A college degree in Information Systems, Technology, or related field is strongly preferred, however, candidates with equivalent experience will be considered.
  • Proficiency in Microsoft desktop products, including Microsoft Desktop Operating Systems (Windows 10) and higher and Office 365 preferred.
  • Experience with MS Outlook E-mail Client operating in Microsoft O365 Exchange environment.
  • Experience with SCCM software deployment tools.
  • Ability to perform basic administration tasks related to Active Directory account management.
  • Ability to work independently and collaboratively in a teamwork/collaborative style and environment.
  • Experience with iManage, Kofax, and Litera software operations.
  • Working knowledge of video conferencing platforms such as Zoom and MS Teams.
  • Experience working with Help Desk ticketing solutions.
  • Familiarity with Mimecast a plus.

The budgeted salary range for this position is $55,000 - $65,000.
As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.
Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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