ZipRecruiter

Log In

1

Help Desk Agent Jobs in Georgia (NOW HIRING)

Columbia Sussex

Front Desk Agent

Atlanta, GA · On-site

$15 - $16/hr

Front Desk Agent Location: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms & Guest ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

Crestview Management, LLC

Front Desk Agent

Atlanta, GA · On-site

$15 - $16/hr

Front Desk Agent Location: Atlanta, GA, 30354 Job Number: 24141612 Job Category: Rooms amp; Guest ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

Chartwell Hospitality

Front Desk Agent

Alpharetta, GA · On-site

$13.75 - $17.25/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Hired by Matrix

Be Seen First

IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

If so, our client is hiring a IT Service Desk Agent. Position Type: * Contract * Onsite Required ... High school diploma or GED. * 2-5 years of IT Support, Help Desk, Service Desk, or Technical ...

Sonesta Gwinnett Place Atlanta

Front Desk Agent

Duluth, GA · On-site

$13 - $16.50/hr

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

New

next page

Showing results 1-20

All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Georgia

Help Desk Agent information

See Georgia salary details

$11

$16

$23

How much do help desk agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk agent in Georgia is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What are popular job titles related to Help Desk Agent jobs in Georgia?

For Help Desk Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Georgia look for?

The top searched job categories for Help Desk Agent jobs in Georgia are:

What are popular job titles related to Help Desk Agent jobs in GA?

For Help Desk Agent jobs in GA, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Georgia as of August 2026, with employment types broken down into 6% Internship, 66% Full Time, 17% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $34,607 per year, or $16.6 per hour.

Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite

Amicis Global

Alpharetta, GA • On-site

$20 - $21/hr

Contractor

Re-posted 16 days ago

Key responsibilities

  • Answer incoming calls and chats to provide technical support and resolve issues in a timely manner.

  • Track all customer interactions and actions in a call or ticket tracking system, documenting details accurately.

  • Leverage chat and ticketing tools to assess, research, and resolve incidents related to enterprise software and hardware.

Job description

Title: IT Support / Service Desk Agent
Location: Alpharetta, GA 30005 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience