ZipRecruiter

Log In

1

Help Desk Agent Jobs in Georgia (NOW HIRING)

Reverb By Hard Rock Downtown Atlanta

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for fans, providing ... Your friendly demeanor and attention to detail help create a welcoming and seamless fan experience.

Hyatt Place Atlanta/Perimeter Center

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Reverb By Hard Rock Downtown Atlanta

Front Desk Agent

Atlanta, GA

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for fans, providing ... Your friendly demeanor and attention to detail help create a welcoming and seamless fan experience.

Atlanta Marriott Northeast/Emory Area

Front Desk Agent

Atlanta, GA · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Hyatt Place Atlanta/Perimeter Center

Front Desk Agent

Dunwoody, GA · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Reverb By Hard Rock Downtown Atlanta

Front Desk Agent

Atlanta, GA

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for fans, providing ... Your friendly demeanor and attention to detail help create a welcoming and seamless fan experience.

SoftNice INC

Service Desk Agent

Atlanta, GA

$16.25 - $21/hr

Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with Hexaware F2F interview is Mandate. Receive, Triage, Resolve, and Assign and track all incoming contacts ...

Bellyard A Tribute Portfolio Hotel

Front Desk Agent

Atlanta, GA · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Bellyard A Tribute Portfolio Hotel

Front Desk Agent

Atlanta, GA · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Hampton Inn

Hotel Front Desk Agent

Savannah, GA

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

McKibbon Hospitality

Hotel Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

McKibbon Hospitality

Hotel Front Desk Agent

Savannah, GA · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Georgia

Help Desk Agent information

See Georgia salary details

$11

$16

$23

How much do help desk agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk agent in Georgia is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What are popular job titles related to Help Desk Agent jobs in Georgia?

For Help Desk Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Georgia look for?

The top searched job categories for Help Desk Agent jobs in Georgia are:

What are popular job titles related to Help Desk Agent jobs in GA?

For Help Desk Agent jobs in GA, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Georgia as of August 2026, with employment types broken down into 6% Internship, 66% Full Time, 17% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $34,607 per year, or $16.6 per hour.

Front Desk Agent

Reverb By Hard Rock Downtown Atlanta

Atlanta, GA • On-site

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Front Desk Agent
As a Front Desk Agent, you will be the first point of contact for fans, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing fans inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless fan experience.
Key Responsibilities
  • You will be the friendly and attentive face of our hotel, ensuring fans receive a warm welcome and assistance throughout their stay.
  • Your daily tasks will include checking fans in and out, answering inquiries, and providing information about hotel services and local attractions.
  • You will report to the Front Office Manager or Front Office Supervisor.
  • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.
Education & Experience
Hotel experience is always a plus! Applicants should have:
  • A combination of education and experience.
What You'll Need to Succeed
  • Eligible to work in the United States
  • Ability to read, write, and communicate effectively in English
  • Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
  • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
  • A warm, professional demeanor that reflects HVMG's Culture of Excellence
Why Our Associates Love HVMG
  • Career growth opportunities across our nationwide portfolio
  • Flexible scheduling
  • Access up to 40% of your earned wages before payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full healthcare benefits: medical, dental, and vision
  • 401(k) with guaranteed 4% match and no vesting period
  • Exclusive hotel and food & beverage discounts
About HVMG
At REVERB by Hard Rock, music brings people together, REVERB gives them a place to stay
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Apply