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Help Desk Agent Jobs in Georgia (NOW HIRING)

Six Senses

Front Desk Agent - ZYFWA

Fort Stewart, GA · On-site

$16.23 - $18.23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent First impressions count. To get our guests' memorable experiences off to an ... Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Intercontinental

Front Desk Agent - ZYFWA

Fort Stewart, GA · On-site

$16.23 - $18.23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent First impressions count. To get our guests' memorable experiences off to an ... Help them with anything from bill issues to local knowledge, and loop in management when necessary.

IHG Army Hotels

Front Desk Agent - ZYFWA

Fort Stewart, GA · On-site

$16.23 - $18.23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent First impressions count. To get our guests' memorable experiences off to an ... Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Hospitality Ventures

PT Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent, you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Hilton Worldwide Holdings

PT Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests ... Your friendly demeanor and attention to detail help create a welcoming and seamless guest ...

Davidson Hospitality Group

Front Desk Agent

Adairsville, GA · On-site

$12 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

KNAPP

First Level Service Desk Agent

Kennesaw, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To help solve the problem, the 1st Level Agent will perform an analysis first, open incident ... Answer support requests from the service desk and solution-oriented processing * Forward support ...

Tidal Wave Auto Spa

Service Desk Agent

Thomaston, GA · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a dedicated, customer-oriented Point of Sale (POS) Service Desk Support Agent to ... As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your ...

Davidson Hospitality | Management

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As part of our team, you'll have the chance to help shape a one-of-a-kind hotel experience in the ... Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest ...

FORTH Hotel and Club

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As part of our team, you'll have the chance to help shape a one-of-a-kind hotel experience in the ... Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest ...

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Showing results 41-60

All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Georgia

Help Desk Agent information

See Georgia salary details

$11

$16

$23

How much do help desk agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk agent in Georgia is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.64 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.

What are popular job titles related to Help Desk Agent jobs in Georgia?

For Help Desk Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Help Desk Agent jobs in Georgia look for?

The top searched job categories for Help Desk Agent jobs in Georgia are:

What are popular job titles related to Help Desk Agent jobs in GA?

For Help Desk Agent jobs in GA, the most frequently searched job titles are:

Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Georgia as of August 2026, with employment types broken down into 6% Internship, 66% Full Time, 17% Part Time, and 11% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $34,607 per year, or $16.6 per hour.

Hotel Front Desk Agent

Sheraton Augusta Hotel

Augusta, GA • On-site

$11 - $14/hr

Full-time

Posted 24 days ago

Job description

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.

  • Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily

  • Enforce hotel and company credit policies.

  • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.

  • Use yield management polices to maximize revenue and occupancy.

  • Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.

  • May perform duties of a general clerical nature within the hotel.

  • Attend and is involved in monthly front desk meetings.

  • Work closely with sales department to implement strategies to maximize room revenue.

  • May fill-in on front desk.

  • Other duties as assigned.

Education

  • HS Diploma or equivalent

Experience

  • 1 year of previous experience as front desk agent

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