About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
DMI
22 Dmi Help Desk Specialist Jobs Hiring Near You
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Help Desk Specialists resolving request/problem incidents. • Ensures all tickets are properly ...
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Help Desk Specialists resolving request/problem incidents. • Ensures all tickets are properly ...
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ...
... Help Desk Specialists resolving request/problem incidents. • Ensures all tickets are properly ... DMI is a leading provider of digital services and technology solutions with a focus on end-to-end ...
... Help Desk Specialists resolving request/problem incidents. • Ensures all tickets are properly ... DMI is a leading provider of digital services and technology solutions with a focus on end-to-end ...
Tier I Technician
Sharonville, OH · On-site
$19.25 - $26/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
Tier I Technician
Sharonville, OH · On-site
$19.25 - $26/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
Tier I Technician
$19.25 - $26/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
Tier I Technician
$19.25 - $26/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
Tier I Technician
Sharonville, OH · On-site
$18.25 - $24.75/hr
Tier I Help Desk Technician DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services ...
Tier I Technician
Sharonville, OH · On-site
$18.25 - $24.75/hr
Tier I Help Desk Technician DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services ...
Tier I Technician
Sharonville, OH · On-site
$18.25 - $24.75/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
Tier I Technician
Sharonville, OH · On-site
$18.25 - $24.75/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
Tier I Technician
Sharonville, OH · On-site
$19.25 - $26/hr
DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team, providing frontline ...
Tier I Technician
Sharonville, OH · On-site
$19.25 - $26/hr
DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team, providing frontline ...
Tier I Technician
Sharonville, OH · On-site
$18.25 - $24.75/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
Tier I Technician
Sharonville, OH · On-site
$18.25 - $24.75/hr
About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...
The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification ... DMI values employees for their talents and contributions, and we take pride in helping our ...
The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification ... DMI values employees for their talents and contributions, and we take pride in helping our ...
MACD Specialist
Arlington, VA · On-site
The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification ... DMI values employees for their talents and contributions, and we take pride in helping our ...
MACD Specialist
Arlington, VA · On-site
The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification ... DMI values employees for their talents and contributions, and we take pride in helping our ...
End User Support Specialist
Baltimore, MD · On-site
Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ... DMI values employees for their talents and contributions, and we take pride in helping our ...
End User Support Specialist
Baltimore, MD · On-site
Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ... DMI values employees for their talents and contributions, and we take pride in helping our ...
The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification ... DMI values employees for their talents and contributions, and we take pride in helping our ...
The PEVS/MACD Specialist will provide specialized support for Prisoner Enrollment and Verification ... DMI values employees for their talents and contributions, and we take pride in helping our ...
End User Support Specialist
Baltimore, MD · On-site
Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ... DMI values employees for their talents and contributions, and we take pride in helping our ...
End User Support Specialist
Baltimore, MD · On-site
Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ... DMI values employees for their talents and contributions, and we take pride in helping our ...
End User Support Specialist
Baltimore, MD · On-site
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ...
End User Support Specialist
Baltimore, MD · On-site
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ...
DMI Jobs Information
What are the key skills and qualifications needed to thrive as a Help Desk Specialist, and why are they important?
To thrive as a Help Desk Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational knowledge of computer systems, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is typically required. Excellent communication, patience, and a customer-service mindset help you resolve issues efficiently and build rapport with users. These skills ensure timely technical support, user satisfaction, and smooth IT operations within an organization.
What are some common challenges Help Desk Specialists face when supporting remote users?
Help Desk Specialists often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating effectively through remote channels. Building rapport and providing clear instructions can be more difficult when troubleshooting remotely. Specialists typically use remote access tools and clear documentation to overcome these obstacles and ensure remote users receive prompt, effective support.
What are Help Desk Specialists?
Help Desk Specialists are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering queries, and resolving technical difficulties either remotely or in-person. Their responsibilities often include diagnosing issues, guiding users through solutions, escalating complex problems, and maintaining records of support requests. Help Desk Specialists play a crucial role in ensuring the smooth operation of an organization's technology infrastructure and enhancing user productivity.
What is the difference between Help Desk Specialist vs Technical Support Specialist?
| Aspect | Help Desk Specialist | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI-SAT | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desks, call centers, remote support | Technical troubleshooting, on-site or remote |
| Industry Usage | IT services, customer support | IT, networking, hardware/software support |
Help Desk Specialists primarily handle general user issues, providing first-level support via phone or email. Technical Support Specialists often deal with more complex technical problems, including hardware and network troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically handle more technical tasks and advanced issues.
What other companies are hiring for Help Desk Specialist jobs?
What are the most popular jobs at Dmi?
What are the most popular categories at Dmi?
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Medical, Life, Retirement
Posted 23 days ago
Job description
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the OpportunityDMI, LLC is seeking a Help Desk / IT Solution Center (ITSC) Manager to join us.Â
Duties and Responsibilities: Manages and operates a centralized service desk. Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all tickets are properly resolved as quickly as possible. Coordinates technical support from other administrators and developers as required. Measures the effectiveness of incidents/problems to determine resolution rates and potential system-wide issues.
QualificationsEducation and Years of Experience: Minimum of ten (10) years of experience, of which at least five years must be specialized. Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., Windows, as well as networking and mail standards, and supervision of help desk employees. General experience includes information systems development, network, and other work in the client/server field, or related fields.
Required Skills & Certifications:Â Must have demonstrated ability to communicate orally and in writing, and a positive customer service attitude. Experience in the day-to-day operation of a service desk. Experience with customer relationship management. ITIL training and/or certification a plus. Demonstrated ability to communicate orally and in writing. Minimum Microsoft Certified Solutions Associate (MCSA) certification at start. Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requiring a minimum of Security Plus certification or equivalent.
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Clearance Requirements: This position requires the person(s) to be eligible and adjudicated to the TS/SCI clearance level at contract start.
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Citizenship Status Required: Must be a U.S. Citizen
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Physical Requirements: None required for this position.
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Location: Quantico, VA
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Working at DMIDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
- Do What's Right - We lead with honesty and integrity.
- Own the Outcome - We take responsibility and deliver.
- Deliver for Our Customers - We are relentless about delivering value.
- Think Bold, Act Smart - We innovate with purpose.
- Win Together - We collaborate and celebrate our success.
These values aren't just ideals-they show up in how we support every part of your well-being:
- Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Employment Type: OTHER