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60 Dmi Service Desk Team Lead Jobs Hiring Near You

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Lead and mentor a team of service desk technicians, providing guidance and support to enhance ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K - $112K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

$90K - $112K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Provide guidance to Service Desk Liaisons (SDLs) and other team members to ensure seamless ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Provide guidance to Service Desk Liaisons (SDLs) and other team members to ensure seamless ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Provide guidance to Service Desk Liaisons (SDLs) and other team members to ensure seamless ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA · On-site

$60K - $72K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$19.75 - $27/hr

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K - $70K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Mid-Level Service Desk Analyst, Technician

Atlanta, GA

$19.75 - $27/hr

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

Mid- Level Knowledge Manager

Atlanta, GA · On-site

$92K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Working closely with Service Desk personnel, technical support teams, and business stakeholders ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Communication & Collaboration * Lead team meetings and communicate operational updates ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Communication & Collaboration * Lead team meetings and communicate operational updates ...

DMI

Mid- Level Knowledge Manager

Atlanta, GA · On-site

$92K - $105K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... Working closely with Service Desk personnel, technical support teams, and business stakeholders ...

DMI

Mid- Level Knowledge Manager

Atlanta, GA

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... Working closely with Service Desk personnel, technical support teams, and business stakeholders ...

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Infographic showing various Service Desk Team Lead job openings at Dmi in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Sr. Service Desk Shift Lead

DMI

Atlanta, GA • On-site

$141K/yr

Full-time

Medical, Life, Retirement

Re-posted 15 days ago

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us. 

Duties and Responsibilities:

  • Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
  • Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
  • Monitor service levels and ensure adherence to established SLAs and KPIs.
  • Act as the primary escalation point for complex technical issues and critical incidents.
  • Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
  • Implement and enforce service desk policies, procedures, and best practices.
  • Collaborate with IT leadership to identify process improvements and enhance service efficiency.
  • Conduct training sessions to develop team members' technical skills and customer service capabilities.
  • Generate reports and analyze service desk performance metrics to drive continuous improvement.
  • Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
  • Facilitate effective communication between the service desk, end users, and other IT teams.
  • Support onboarding of new employees by providing training on IT systems and support processes.
Qualifications

Education and Years of Experience:  

  • Bachelor of Science in Information Technology or other related field
  • 2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications: 

  • ITIL Preferred  

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1

Minimum Salary Rate$141,614.00Median Salary Rate$141,614.00Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. 

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

No Agencies Please

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Employment Type: OTHER

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