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Help Desk Specialist Jobs (NOW HIRING)

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware ...

HHM CPAs

Help Desk Specialist

Pensacola, FL

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware ...

New

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and ...

CACI

Help Desk Specialist

Fort George G Meade, MD · On-site

$72K - $149K/yr

Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support ...

Chenega MIOS

Help Desk Specialist

San Antonio, TX · On-site

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chronos Operations, LLC

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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Help Desk Specialist information

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How much do help desk specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is a help desk specialist?

Help Desk Specialists are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering queries, and resolving technical difficulties either remotely or in-person. Their responsibilities often include diagnosing issues, guiding users through solutions, escalating complex problems, and maintaining records of support requests. Help Desk Specialists play a crucial role in ensuring the smooth operation of an organization's technology infrastructure and enhancing user productivity.

What does a help desk specialist do?

As a help desk specialist, your primary responsibilities are to troubleshoot issues with computer hardware, peripherals, and software, and to provide general IT assistance. Your job duties will vary depending on your employer. You may offer help desk support services to employees within your company, either over the phone, in person, or online via trouble tickets. You might work directly with customers through a help desk hotline, talking them through step-by-step solutions to problems they encounter using your company’s product. As a help desk specialist at a school, you may work with educators and students to troubleshoot issues with educational software.

What are the key skills and qualifications needed to thrive as a help desk specialist, and why are they important?

To thrive as a Help Desk Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational knowledge of computer systems, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is typically required. Excellent communication, patience, and a customer-service mindset help you resolve issues efficiently and build rapport with users. These skills ensure timely technical support, user satisfaction, and smooth IT operations within an organization.

What are some common challenges help desk specialists face when supporting remote users?

Help Desk Specialists often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating effectively through remote channels. Building rapport and providing clear instructions can be more difficult when troubleshooting remotely. Specialists typically use remote access tools and clear documentation to overcome these obstacles and ensure remote users receive prompt, effective support.

What is the difference between Help Desk Specialist vs Technical Support Specialist?

AspectHelp Desk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-SATCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportTechnical troubleshooting, on-site or remote
Industry UsageIT services, customer supportIT, networking, hardware/software support

Help Desk Specialists primarily handle general user issues, providing first-level support via phone or email. Technical Support Specialists often deal with more complex technical problems, including hardware and network troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically handle more technical tasks and advanced issues.

What qualifications do I need for help desk specialist?

Help desk specialists typically need a high school diploma or equivalent, with many employers preferring some postsecondary education or certifications in IT or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important; certifications like CompTIA A+ can enhance job prospects.
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Help Desk Specialist jobs near you
Infographic showing various Help Desk Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Help Desk Specialist

HHM CPAs

Pensacola, FL • On-site

$52K - $55K/yr

Full-time

Posted 11 days ago

Job description

Help Desk Specialist I
HHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware, software, and application issues; assisting with onboarding and offboarding activities; and delivering responsive, professional customer service that supports daily business operations.
This role is onsite in Pensacola, FL.
Essential Duties and Responsibilities
  • Provide first-level support for desktops, laptops, printers, and peripherals.
  • Respond to and resolve help desk tickets in a timely manner.
  • Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Assist with user account administration in Active Directory and Microsoft Entra ID.
  • Support password resets, multi-factor authentication, and basic security requests.
  • Configure and deploy computers and mobile devices.
  • Assist with onboarding and offboarding processes.
  • Support printers, scanners, and document management systems.
  • Escalate complex issues to senior IT staff or third-party vendors when appropriate.
  • Maintain accurate documentation of incidents and resolutions.
  • Participate in an after-hours on-call support rotation during the firm's busy tax season, January through April 15, to provide technical assistance as needed and help ensure continuity of operations.

Required Qualifications
  • Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 1-3 years of experience in a help desk or technical support role.
  • Strong customer service and communication skills.
  • Ability to prioritize tasks, follow procedures, and work independently when needed.

Preferred Qualifications
  • Experience working in a professional services environment.

Technical Skills
Required
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows 10 and Windows 11
  • Active Directory and Microsoft Entra ID
  • Microsoft Intune fundamentals
  • Hardware and software troubleshooting
  • Printer and scanner support
  • Basic networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Multi-factor authentication and account security
  • Remote support tools

Preferred
  • Experience supporting Azure Virtual Desktop
  • Experience with CCH Axcess, SafeSend, or other tax and accounting applications
  • Knowledge of PowerShell fundamentals
  • Experience with Mimecast email security
  • Experience with ticketing systems and IT documentation platforms
  • Familiarity with endpoint protection solutions such as SentinelOne
  • Industry-recognized IT certifications are a plus but are not required

Desired Characteristics
  • Strong customer service mindset.
  • Professional demeanor and excellent communication skills.
  • High attention to detail and organization.
  • Ability to learn new technologies quickly.
  • Team-oriented with a willingness to assist others.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Ability to prioritize and manage multiple tasks effectively.
  • Ability to work independently with minimal supervision when appropriate.
  • Willingness to provide dependable support to employees during peak tax season.

Work Environment and Physical Requirements
  • Ability to lift, move, and set up computer equipment, monitors, printers, and related peripherals as needed.
  • Ability to sit, stand, bend, kneel, or crawl under desks and workstations when troubleshooting or installing equipment.
  • This role is primarily office-based and requires regular on-site support for employees, equipment, and firm technology needs.

Apply