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Help Desk Specialist Jobs (NOW HIRING)

Cherokee Federal

Help Desk Specialist I

Washington, DC · On-site

$100K - $111K/yr

Help Desk Specialist This position requires an active Top Secret clearance to be considered. A government contract requires that this position be restricted to provide documentation that you are a U.

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and ...

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

The Help Desk Specialist will support enterprise users with productivity tools and collaboration platforms, ensuring smooth operation and user satisfaction. Responsibilities : • Provide desktop and ...

KMRG LLC

Help Desk Specialist

Syracuse, NY · On-site

$70K - $80K/yr

Help Desk Specialist Location: Syracuse, NY Schedule: Full-time, onsite Monday-Friday Salary: $70,000-$80,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company that hires ...

LCBC Church

Help Desk Specialist

Manheim, PA

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support ...

LCBC Church

Help Desk Specialist

Manheim, PA

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support ...

KMRG LLC

Help Desk Specialist

Albany, NY · On-site

$70K - $80K/yr

Help Desk Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary: $70,000-$80,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company that ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support ...

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All JobsHelp Desk Specialist Jobs

Help Desk Specialist information

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How much do help desk specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk specialist?

Help desk specialists typically need a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and operating systems is essential, and certifications such as CompTIA A+ can enhance job prospects. Familiarity with ticketing systems and customer service experience are also valuable.

What is a help desk specialist?

Help Desk Specialists are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering queries, and resolving technical difficulties either remotely or in-person. Their responsibilities often include diagnosing issues, guiding users through solutions, escalating complex problems, and maintaining records of support requests. Help Desk Specialists play a crucial role in ensuring the smooth operation of an organization's technology infrastructure and enhancing user productivity.

What does a help desk specialist do?

As a help desk specialist, your primary responsibilities are to troubleshoot issues with computer hardware, peripherals, and software, and to provide general IT assistance. Your job duties will vary depending on your employer. You may offer help desk support services to employees within your company, either over the phone, in person, or online via trouble tickets. You might work directly with customers through a help desk hotline, talking them through step-by-step solutions to problems they encounter using your company’s product. As a help desk specialist at a school, you may work with educators and students to troubleshoot issues with educational software.

What is the difference between Help Desk Specialist vs Technical Support Specialist?

AspectHelp Desk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-SATCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportTechnical troubleshooting, on-site or remote
Industry UsageIT services, customer supportIT, networking, hardware/software support

Help Desk Specialists primarily handle general user issues, providing first-level support via phone or email. Technical Support Specialists often deal with more complex technical problems, including hardware and network troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically handle more technical tasks and advanced issues.

What are some common challenges help desk specialists face when supporting remote users?

Help Desk Specialists often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating effectively through remote channels. Building rapport and providing clear instructions can be more difficult when troubleshooting remotely. Specialists typically use remote access tools and clear documentation to overcome these obstacles and ensure remote users receive prompt, effective support.

What are the key skills and qualifications needed to thrive as a help desk specialist, and why are they important?

To thrive as a Help Desk Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational knowledge of computer systems, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is typically required. Excellent communication, patience, and a customer-service mindset help you resolve issues efficiently and build rapport with users. These skills ensure timely technical support, user satisfaction, and smooth IT operations within an organization.
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What are popular job titles related to Help Desk Specialist jobs? For Help Desk Specialist jobs, the most frequently searched job titles are:
Help Desk Specialist jobs near you
Infographic showing various Help Desk Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Help Desk Specialist I

Cherokee Federal

Washington, DC • On-site

$100K - $111K/yr

Other

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description


Help Desk Specialist
This position requires an active Top Secret clearance to be considered.
A government contract requires that this position be restricted to provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75-80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes.
Compensation & Benefits:
Estimated Starting Salary Range for Help Desk Specialist: $100,000- $111,944.19
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Specialist Responsibilities Include:
  • Provide end-user IT support for hardware, software, and network issues.

  • Respond to technical support requests via phone, email, and in-person interactions.

  • Troubleshoot, research, and resolve problems; document and track resolutions.

  • Deliver second-tier support for PC, server, and mainframe applications.

  • Collaborate with network services, software engineering, and application development teams.

  • Recommend system modifications to reduce recurring issues.

  • Assist with IT development for internal applications and tracking systems.

  • Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations.

  • Ensure timely resolution of technical problems and supervise help desk operations.

  • Performs other job-related duties as assigned

Help Desk Specialist Experience, Education, Skills, Abilities requested:
  • High school diploma preferred; additional technical certifications a plus.

  • Minimum of two years of experience at the Department of State as a System Administrator.

  • Experience teaching, coaching, or mentoring personnel in State Department systems and regulations.

  • Strong problem-solving, organizational, communication, and interpersonal skills.

  • Proficiency in qualitative and quantitative research methods.

  • Ability to manage multiple tasks, work independently, and coordinate across teams.

  • Proficiency in English (written and spoken) and Microsoft Office Suite.

  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:
Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.
#CherokeeFederal #LI-SM2 #AppC
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
  • Keywords:
  1. IT support
  2. help desk
  3. GSO,
  4. system administration
  5. troubleshooting

  • Similar Job Titles:
  1. IT Support Specialist
  2. Systems Administrator
  3. Desktop Support Technician
  4. Network Support Specialist
  5. Technical Support Analyst

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.
Many of our job openings require access to government buildings or military installations.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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