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Helpdesk Specialist Jobs (NOW HIRING)

Northwood

Helpdesk Specialist

Torrance, CA · On-site

They are looking for an IT Support Specialist to serve as the primary point of contact for internal ... Required : • 3+ years of professional experience in an IT support or help desk environment. • ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

... Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important ...

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Annexa Inc.

Helpdesk Specialist - Tier II

Washington, DC

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C. Public Schools and is searching for a Helpdesk Specialist to join the Technical Support team. As a Helpdesk ...

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

$75K - $102K/yr

We are looking for an IT Support Specialist to serve as the primary point of contact for our ... Basic Qualifications: * 3+ years of professional experience in an IT support or help desk ...

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Helpdesk Specialist information

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How much do helpdesk specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for helpdesk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Specialist vs Technical Support Specialist?

AspectHelpdesk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentHelpdesk or IT support centers, corporate officesTechnical support teams, call centers, remote support
Employer & IndustryIT service providers, corporate IT departmentsTechnology companies, software vendors, hardware providers
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsTechnical troubleshooting, specialized support tasks

Helpdesk Specialists primarily handle general user support, troubleshooting basic IT issues, and providing customer service. Technical Support Specialists often focus on more complex technical problems, offering in-depth troubleshooting and technical solutions. While both roles require similar certifications and work environments, their scope and complexity differ, making each suited for different career levels and expertise.

What are some common challenges helpdesk specialists face when supporting remote users, and how can they be addressed?

Helpdesk Specialists often encounter challenges such as communication barriers, diagnosing issues without physical access to devices, and coordinating across time zones when supporting remote users. To address these, specialists rely on remote desktop tools, clear documentation, and proactive communication to understand and resolve issues efficiently. Building strong relationships with users and collaborating closely with other IT team members also helps streamline troubleshooting and ensures that remote users receive timely, effective support.

What are the key skills and qualifications needed to thrive as a helpdesk specialist?

To thrive as a Helpdesk Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is a helpdesk specialist?

Helpdesk Specialists are IT professionals responsible for providing technical support and troubleshooting assistance to end-users within an organization. They handle issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Helpdesk Specialists diagnose issues, resolve technical problems, and escalate complex concerns to higher-level IT staff if needed. Their goal is to ensure users can work efficiently by minimizing downtime and resolving technology-related obstacles.
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What cities are hiring for Helpdesk Specialist jobs? Cities with the most Helpdesk Specialist job openings:
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What are popular job titles related to Helpdesk Specialist jobs? For Helpdesk Specialist jobs, the most frequently searched job titles are:
Helpdesk Specialist jobs near you
Infographic showing various Helpdesk Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Helpdesk Specialist

Northwood

Torrance, CA • On-site

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Northwood is on a mission to transform connectivity between earth and space through innovations in space communications technologies. They are looking for an IT Support Specialist to serve as the primary point of contact for internal technology needs, ensuring seamless operation of hardware, software, and systems while providing high-touch technical support.
Responsibilities:
• Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
• Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
• Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
• Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.
Qualifications:
Required:
• 3+ years of professional experience in an IT support or help desk environment.
• Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
• Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM
• Strong interpersonal skills with a 'user-first' mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
• Experience managing users and security groups within Okta (or similar identity providers).
• Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.
Preferred:
• In-depth experience supporting Microsoft Office 365.
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).
• Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.
• CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.
• Experience with Identity and Access Management (IAM) platforms (Okta a plus)
Company:
Taking space missions further faster. Check out our open roles: https://www.northwoodspace.io/careers Founded in 2023, the company is headquartered in Torrance, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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