ZipRecruiter

Log In

1

Help Desk Administrator Jobs (NOW HIRING)

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Experience as a Service Desk Administrator of JIRA or other similar products. * Experience with ...

Pathways

Front Desk Administrator

Charlotte, NC

$15.75 - $21/hr

You set the tone for the office, keep communication moving, and help clinical teams stay organized throughout the day. At Pathways to Life, our Front Desk Administrator supports a behavioral health ...

WorldTech Management Solutions

Be Seen First

Help Desk/Support -Systems Administrator

Arlington, TN · On-site

$40K - $43K/yr

We're expanding our team and seeking a Help Desk Support -Systems Administrator who's passionate about solving IT challenges and helping businesses thrive through smart technology use. If you're ...

next page

Showing results 1-20

All JobsHelp Desk Administrator Jobs

Help Desk Administrator information

See salary details

$34.5K

$55.9K

$76.5K

How much do help desk administrator jobs pay per year?

As of Jun 16, 2026, the average yearly pay for help desk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What Is a Help Desk Administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What are the key skills and qualifications needed to thrive as a Help Desk Administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

What can a helpdesk administrator do?

A help desk administrator manages and supports an organization's IT support services, including troubleshooting hardware and software issues, maintaining user accounts, and ensuring system security. They often use ticketing systems, perform routine maintenance, and may assist with network or system upgrades to ensure smooth IT operations.

What does a Help Desk Administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What jobs pay $10,000 a month without a degree?

Help Desk Administrator roles typically do not pay $10,000 a month without relevant experience or certifications. High-paying jobs in this range often require specialized skills, certifications, or experience in fields like sales, real estate, or technology sales. Many high-earning positions without a degree focus on sales, entrepreneurship, or skilled trades, but they usually involve significant effort and expertise.

What jobs pay 2000 a day?

Help Desk Administrator roles typically do not pay $2000 a day; such high daily earnings are more common in specialized or executive-level positions like IT consultants, project managers, or senior cybersecurity experts. These roles often require advanced certifications, extensive experience, and sometimes freelance or contract work in high-demand environments. Most standard help desk positions offer lower daily rates, usually aligned with annual salaries or hourly wages.

What are some common challenges faced by Help Desk Administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

Is AI replacing IT's help desk?

Help Desk Administrators play a key role in providing technical support and troubleshooting. While AI tools can automate routine tasks and improve efficiency, they are designed to assist rather than replace human support, especially for complex issues requiring critical thinking and personalized service.
More about Help Desk Administrator jobs
What cities are hiring for Help Desk Administrator jobs? Cities with the most Help Desk Administrator job openings:
What states have the most Help Desk Administrator jobs? States with the most job openings for Help Desk Administrator jobs include:
What job categories do people searching Help Desk Administrator jobs look for? The top searched job categories for Help Desk Administrator jobs are:
What are popular job titles related to Help Desk Administrator jobs? For Help Desk Administrator jobs, the most frequently searched job titles are:
Help Desk Administrator jobs near you

Senior Help Desk Specialist

Hirekeyz Inc

Baltimore, MD • On-site

Contractor

Posted 22 days ago

Job description

Role: Senior Help Desk Specialist

Location: Baltimore, MD 21202 (On-site with Hybrid)

Duration: Long Term Contract

Job Description:
The candidate may be required to work on-site or remotely on specific days as determined by MHBE. MHBE seeks Senior Help Desk Specialists to provide IT software, hardware installation, maintenance, support, and Help Desk services, including resolving issues with software installations on desktops, laptops, mobile devices, and other help desk related technical support services.

Duties / Responsibilities:

  • Utilize knowledge and technical expertise of computer systems and general network and infrastructure administration skills to perform hardware configuration management, system testing, software upgrades, troubleshooting, and provide quality end-user support.
  • Utilize ticketing systems to answer user questions, solve desktop/laptop and computing issues, if necessary, direct support calls to the appropriate technical team member for resolution.
  • Provide telephone and online remote software/computer troubleshooting support for local and offsite users to resolve network, computer, and software issues.
  • Provide desk-side assistance, including troubleshooting and replacing desktop and peripheral equipment.
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Ensure all tickets worked to include clear documentation of the problem, solution, end-user identity, completion time, end-user satisfaction, and other technical metrics.
  • Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary.
  • Provide assistance in maintaining inventory control and location records of State-owned IT equipment, software and disposal of property as required.
  • Collect statistics on hardware, software, system problems, security incidents, maintenance service calls, and user base.
  • Provide daily and weekly status reports of ongoing efforts.
  • Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

Minimum Qualifications:

  • A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications.
  • A minimum of three (3) years of experience using JIRA, Service now or other help desk ticketing applications.
  • A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
  • A minimum of three (3) years of experience managing enterprise antivirus solutions.
  • Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, Enterprise Application and experience with Google Suite.
  • Experience supporting desktop and laptop operating systems using Windows 11, Linux and MAC OS.
  • Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
  • Experience in network technologies such as LAN and WAN, network protocols such as TCP/IP, UDP, and DHCP, and network devices like routers, switches, firewalls, or servers.
  • Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.
  • Ability to learn new technical concepts quickly and stay abreast of current trends.
  • Ability to lift and carry desktop equipment such as laptops, computers, and monitors.
  • Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff.

Preferred Qualifications:

  • A minimum of five (5) years of experience managing Active Directory Environment or Servers.
  • Experience as a Service Desk Administrator of JIRA or other similar products.
  • Experience with using ServiceNow IT Service Management suite or equivalent.
  • Possess Dell Laptop and Desktop certification.
  • Possess Dell Certified Systems Expert (DCSE) Certification.
  • Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) years of experience supporting Mac OS/Apple systems in enterprise active directory environments.
  • Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
  • Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
  • Possess any Endpoint Protection Certificate or hands-on experience managing McAfee EPO or similar encryption Tools.
  • Experience working with the Project Management Office (PMO) processes, policies, and procedures.