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It Helpdesk Admin Jobs (NOW HIRING)

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Company VPN administrator * Company IT policy and application form creation * VIP support, Business travelers support * IT server room cleanup and follow up all kind of issue in IT room * Network ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Company VPN administrator * Company IT policy and application form creation * VIP support, Business travelers support * IT server room cleanup and follow up all kind of issue in IT room * Network ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Company VPN administrator * Company IT policy and application form creation * VIP support, Business travelers support * IT server room cleanup and follow up all kind of issue in IT room * Network ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

Arthur Lawrence

Be Seen First

IT Helpdesk Technologist

Dallas, TX · On-site

$22 - $28/hr

Job Title: IT Helpdesk Technologist Location: Dallas , TX (100% Onsite) Client: Fortune 50 midstream Oil & Gas Company Contract Duration: 6-12 Months Shift Schedule: · Initial assignment: 11:00 AM ...

Coeur Mining

IT Helpdesk Technician

Lovelock, NV · On-site

The IT Helpdesk Technician serves as the first point of contact for technology incidents, service ... ator roles as your skills and experience grow. Responsibilities: * Serve as the first point of ...

Richdale Apartments

IT Helpdesk

Omaha, NE

We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. ... Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ...

Richdale Apartments

IT Helpdesk

Omaha, NE

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Barry Wehmiller Group

IT Helpdesk

Dallas, TX

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

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All JobsIt Helpdesk Admin Jobs

It Helpdesk Admin information

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$34.5K

$55.9K

$76.5K

How much do it helpdesk admin jobs pay per year?

As of Jun 10, 2026, the average yearly pay for it helpdesk admin in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Admins, and how are they typically addressed?

IT Helpdesk Admins often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and effectively communicating with users of varying technical expertise. To address these challenges, many organizations implement ticketing systems to prioritize and track requests, provide ongoing training for helpdesk staff, and encourage collaboration with other IT team members. Developing strong problem-solving and communication skills is essential for success in this role, as is staying updated with the latest technology trends.

What are IT Helpdesk Admins?

IT Helpdesk Admins, also known as IT Helpdesk Administrators, are professionals responsible for providing technical support and assistance to users within an organization. They handle issues related to computer systems, hardware, software, and network connectivity, either remotely or on-site. Their duties include troubleshooting problems, installing and configuring software, maintaining user accounts, and ensuring that IT systems run smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and play a critical role in maintaining productivity by resolving issues promptly.

What is the difference between It Helpdesk Admin vs IT Support Specialist?

AspectIt Helpdesk AdminIT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelpdesk, support centers, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesManage helpdesk tickets, troubleshoot hardware/software, user supportDiagnose issues, resolve hardware/software problems, assist users
Industry UsageIT departments, MSPs, corporate supportIT departments, service providers, tech support firms

While both roles involve supporting users and troubleshooting technical issues, the It Helpdesk Admin typically manages helpdesk systems and oversees ticket workflows, whereas the IT Support Specialist focuses more on diagnosing and resolving technical problems directly. Both roles require similar certifications and work environments, but their primary focus and responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Admin, and why are they important?

To thrive as an IT Helpdesk Admin, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic Active Directory management is essential. Strong problem-solving skills, patience, and effective communication are crucial soft skills for this role. These competencies ensure efficient troubleshooting, user support, and maintenance of organizational IT infrastructure.
More about It Helpdesk Admin jobs
What cities are hiring for It Helpdesk Admin jobs? Cities with the most It Helpdesk Admin job openings:
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What job categories do people searching It Helpdesk Admin jobs look for? The top searched job categories for It Helpdesk Admin jobs are:
It Helpdesk Admin jobs near you
Infographic showing various It Helpdesk Admin job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Alerio Technology Group

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.