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It Helpdesk Admin Jobs (NOW HIRING)

The Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

Swap

IT Helpdesk Administrator

Austin, TX · On-site

The IT Helpdesk Engineer provides first-line and second-line technical support to users across the ... Manage user accounts, permissions, and security groups using JumpCloud and Google Workspace Admin ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services ... Manage user access, monitor server health, and administer local VOIP communications to minimize ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Team Member who will provide onsite tech support, troubleshooting, and maintain IT systems to ensure smooth operations. Responsibilities : • Provide onsite ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

$65K - $75K/yr

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

FCP Euro

IT Helpdesk Administrator II

Jacksonville, FL · On-site

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

E-Solutions, Inc.

IT Helpdesk

San Jose, CA · On-site

... IT technician include being a reference point for all IT related queries at the user level ... IT Helpdesk1Linux,Helpdesk technician,Widnows,Computer network'',Forman deploymentN/AW2United ...

Black Box Corporation

IT Helpdesk

Rayville, LA

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

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All JobsIt Helpdesk Admin Jobs

It Helpdesk Admin information

See salary details

$34.5K

$55.9K

$76.5K

How much do it helpdesk admin jobs pay per year?

As of Aug 4, 2026, the average yearly pay for it helpdesk admin in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are common challenges faced by IT Helpdesk Admins, and how are they addressed?

IT Helpdesk Admins often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and effectively communicating with users of varying technical expertise. To address these challenges, many organizations implement ticketing systems to prioritize and track requests, provide ongoing training for helpdesk staff, and encourage collaboration with other IT team members. Developing strong problem-solving and communication skills is essential for success in this role, as is staying updated with the latest technology trends.

What is an IT Helpdesk Admin?

IT Helpdesk Admins, also known as IT Helpdesk Administrators, are professionals responsible for providing technical support and assistance to users within an organization. They handle issues related to computer systems, hardware, software, and network connectivity, either remotely or on-site. Their duties include troubleshooting problems, installing and configuring software, maintaining user accounts, and ensuring that IT systems run smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and play a critical role in maintaining productivity by resolving issues promptly.

What is the difference between It Helpdesk Admin vs IT Support Specialist?

AspectIt Helpdesk AdminIT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelpdesk, support centers, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesManage helpdesk tickets, troubleshoot hardware/software, user supportDiagnose issues, resolve hardware/software problems, assist users
Industry UsageIT departments, MSPs, corporate supportIT departments, service providers, tech support firms

While both roles involve supporting users and troubleshooting technical issues, the It Helpdesk Admin typically manages helpdesk systems and oversees ticket workflows, whereas the IT Support Specialist focuses more on diagnosing and resolving technical problems directly. Both roles require similar certifications and work environments, but their primary focus and responsibilities differ slightly.

What skills and qualifications are needed to be an IT Helpdesk Admin?

To thrive as an IT Helpdesk Admin, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic Active Directory management is essential. Strong problem-solving skills, patience, and effective communication are crucial soft skills for this role. These competencies ensure efficient troubleshooting, user support, and maintenance of organizational IT infrastructure.
More about It Helpdesk Admin jobs
What cities are hiring for It Helpdesk Admin jobs? Cities with the most It Helpdesk Admin job openings:
What states have the most It Helpdesk Admin jobs? States with the most job openings for It Helpdesk Admin jobs include:
What job categories do people searching It Helpdesk Admin jobs look for? The top searched job categories for It Helpdesk Admin jobs are:
It Helpdesk Admin jobs near you
Infographic showing various It Helpdesk Admin job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

IT Helpdesk 1

The Raymond Corporation

Addison, TX • On-site

Full-time

Posted 6 days ago

The Raymond Corporation rating

8.1

Company rating: 8.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

150th of 487 rated machine equipment manufacturers

Job description

NO SPONSORSHIP GIVEN AT THIS TIME*

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.

IT Helpdesk Administrator:

  • Take inbound calls or emails and work to resolve issues via internal and remote support tools
  • Monitor the Help Desk ticket system Zendesk, work to resolve and clear alerts daily
  • Setup new user equipment, trouble shoot user accounts, printers, and password resets
  • The ability to learn quickly and adapt to changing requirements
  • Create, maintain or adjust Best Practices
  • Work After Hours and Weekends when required
  • Provide all Tier 1 level support. Assist in escalating calls as needed

Technical Skills Required:

  • Proficiency with Windows
  • Experience with Office 365
  • Profound logic and troubleshooting skills for software and hardware

Additional Skills Required:

  • Strong interpersonal skills to effectively communicate with users, and co workers
  • Understand and practice phone and email etiquette
  • Must be well spoken, outgoing, organized, detail-oriented, dependable, and flexible
  • Any other duties as needed
  • Background Check and Drug Screen required

What The Raymond Corporation employees say

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Benefits

Hours and flexibility

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