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It Helpdesk Admin Jobs (NOW HIRING)

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Golden Hippo

IT Helpdesk Technician

Los Angeles, CA · On-site

We're Looking For An: IT Helpdesk Technician Location: Hybrid (Woodland Hills, CA) What You'll Be ... Azure admin experience; Microsoft Intune/mobile device management (MDM) (preferred) * CompTIA A ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Judge Group, Inc.

IT Helpdesk Support

Tulsa, OK · On-site

$20 - $23/hr

Tulsa, OK Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: IT Helpdesk Support Location: Tulsa, OK Work Arrangement: Onsite, Monday-Friday, 8:00 AM-5:00 PM Duration: 3-6 Month Contract ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Golden Hippo

IT Helpdesk Technician

Los Angeles, CA · On-site

We're Looking For An: IT Helpdesk Technician Location: Hybrid (Woodland Hills, CA) What You'll Be ... Azure admin experience; Microsoft Intune/mobile device management (MDM) (preferred) * CompTIA A ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

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It Helpdesk Admin information

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$34.5K

$55.9K

$76.5K

How much do it helpdesk admin jobs pay per year?

As of Jul 14, 2026, the average yearly pay for it helpdesk admin in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Admins, and how are they typically addressed?

IT Helpdesk Admins often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and effectively communicating with users of varying technical expertise. To address these challenges, many organizations implement ticketing systems to prioritize and track requests, provide ongoing training for helpdesk staff, and encourage collaboration with other IT team members. Developing strong problem-solving and communication skills is essential for success in this role, as is staying updated with the latest technology trends.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and basic troubleshooting, but IT Helpdesk Admins are still essential for complex issues, customer service, and system management. AI tools can enhance efficiency but do not fully replace the need for human oversight and technical expertise in IT support roles.

What are IT Helpdesk Admins?

IT Helpdesk Admins, also known as IT Helpdesk Administrators, are professionals responsible for providing technical support and assistance to users within an organization. They handle issues related to computer systems, hardware, software, and network connectivity, either remotely or on-site. Their duties include troubleshooting problems, installing and configuring software, maintaining user accounts, and ensuring that IT systems run smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and play a critical role in maintaining productivity by resolving issues promptly.

What is the difference between It Helpdesk Admin vs IT Support Specialist?

AspectIt Helpdesk AdminIT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelpdesk, support centers, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesManage helpdesk tickets, troubleshoot hardware/software, user supportDiagnose issues, resolve hardware/software problems, assist users
Industry UsageIT departments, MSPs, corporate supportIT departments, service providers, tech support firms

While both roles involve supporting users and troubleshooting technical issues, the It Helpdesk Admin typically manages helpdesk systems and oversees ticket workflows, whereas the IT Support Specialist focuses more on diagnosing and resolving technical problems directly. Both roles require similar certifications and work environments, but their primary focus and responsibilities differ slightly.

Is an IT admin a stressful job?

IT Helpdesk Admins often experience stress due to handling urgent technical issues, managing multiple user requests, and maintaining system uptime. The role requires strong problem-solving skills, patience, and the ability to work under pressure, especially during system outages or security incidents.

What is the highest paying IT admin job?

The highest paying IT admin roles typically include senior systems administrators, network architects, and IT managers, with salaries often exceeding six figures. These positions usually require advanced certifications like Cisco or Microsoft certifications, extensive experience, and expertise in network infrastructure, security, and cloud technologies.

What is the role of IT helpdesk administrator?

An IT helpdesk administrator is responsible for providing technical support to users, troubleshooting hardware and software issues, and maintaining IT systems. They often use ticketing systems, possess knowledge of networking and operating systems, and may hold certifications like CompTIA A+ or Microsoft Certified IT Professional. Their role ensures smooth IT operations and quick resolution of technical problems within an organization.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Admin, and why are they important?

To thrive as an IT Helpdesk Admin, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic Active Directory management is essential. Strong problem-solving skills, patience, and effective communication are crucial soft skills for this role. These competencies ensure efficient troubleshooting, user support, and maintenance of organizational IT infrastructure.
More about It Helpdesk Admin jobs
What cities are hiring for It Helpdesk Admin jobs? Cities with the most It Helpdesk Admin job openings:
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What job categories do people searching It Helpdesk Admin jobs look for? The top searched job categories for It Helpdesk Admin jobs are:
It Helpdesk Admin jobs near you
Infographic showing various It Helpdesk Admin job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Xona Space Systems, Inc

Burlingame, CA • On-site

$70K - $90K/yr

Full-time

Posted 11 days ago

Job description

Xona is the navigational intelligence company bringing real-time, centimeter-level certainty to any device, anywhere on Earth.
With Pulsar - the world's most advanced PNT satellite infrastructure in Low Earth Orbit - Xona will offer a future-proof, backwards-compatible global positioning system optimized for absolute precision, superior power, and robust protection.
Overview
We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization. You'll be the first point of contact for employees seeking IT assistance, supporting a hybrid Windows, Linux, and cloud-based environment while helping ensure a seamless technology experience for the entire company.
Working closely with our System Administrator, Network Engineer, and broader IT team, you'll troubleshoot hardware, software, networking, and identity-related issues, escalate complex problems when appropriate, and help improve internal IT operations as we continue to scale. This role is ideal for someone who enjoys solving technical challenges, providing outstanding customer service, and creating a positive support experience for employees in a fast-paced startup environment.
What You'll Do
  • Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
  • Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.
  • Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
  • Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.
  • Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
  • Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
  • Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
  • Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
  • Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
  • Assist with endpoint management, software deployments, system updates, and basic automation using PowerShell and Bash.
  • Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
  • Continuously identify opportunities to improve the employee IT experience, streamline support processes, and enhance overall IT service delivery.
Required Qualifications
  • 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
  • Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
  • Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
  • Working knowledge of Linux operating systems and basic Linux administration.
  • Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
  • Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees.
  • Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
  • A collaborative, customer-first mindset with a passion for helping others succeed.
Preferred Qualifications
  • Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar.
  • Experience supporting macOS environments.
  • Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
  • Familiarity with identity and access management, endpoint security, and device compliance.
  • Experience working in a high-growth startup or rapidly scaling technology company.
  • Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools.

For U.S. Roles: To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States (i.e. Green Card holder), or other protected individual as defined by 8 U.S.C. 1324b(a)(3).
For U.K. Roles: To comply with U.K. regulations, this role requires Baseline Personnel Security Standard (BPSS) checks, and successful candidates must be eligible to obtain UK Security Clearance (SC).
For Canada Roles: Successful candidates must obtain and hold a security clearance at the reliability status level, and pass security assessment for the Canadian Controlled Goods Program (CGP) and ITAR.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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