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It Helpdesk Admin Jobs (NOW HIRING)

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

US Tech Solutions

IT Helpdesk Support

Painted Post, NY · On-site

They are seeking an IT Helpdesk Support to provide support for authorized IT devices, serving as a single point of contact for users and ensuring effective troubleshooting and resolution of common ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

Talent Groups

IT HelpDesk

Farmington, CT · On-site

Required Skills and Experience • Associate's degree OR High School Diploma/GED with a minimum of 2 years of full-time work experience in Information Technology or a related field. • 2+ years of ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

$100K - $110K/yr

IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Nate Grissom Compensation: $100,000 ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

As IT Helpdesk Support - Retail, you'll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. Responsibilities : • ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Nystrom & Associates

IT Helpdesk Manager

New Brighton, MN · Hybrid

$110K - $125K/yr

As a IT Helpdesk Manager at Sagent Behavioral Health, you willoversee the daily operations of the IT helpdesk team, ensuring timely, high-quality technical support for all end users. This role is ...

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...

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All JobsIt Helpdesk Admin Jobs

It Helpdesk Admin information

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$34.5K

$55.9K

$76.5K

How much do it helpdesk admin jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it helpdesk admin in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Admins, and how are they typically addressed?

IT Helpdesk Admins often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and effectively communicating with users of varying technical expertise. To address these challenges, many organizations implement ticketing systems to prioritize and track requests, provide ongoing training for helpdesk staff, and encourage collaboration with other IT team members. Developing strong problem-solving and communication skills is essential for success in this role, as is staying updated with the latest technology trends.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and basic troubleshooting, but IT Helpdesk Admins are still essential for complex issues, customer service, and system management. AI tools can enhance efficiency but do not fully replace the need for human oversight and technical expertise in IT support roles.

What are IT Helpdesk Admins?

IT Helpdesk Admins, also known as IT Helpdesk Administrators, are professionals responsible for providing technical support and assistance to users within an organization. They handle issues related to computer systems, hardware, software, and network connectivity, either remotely or on-site. Their duties include troubleshooting problems, installing and configuring software, maintaining user accounts, and ensuring that IT systems run smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and play a critical role in maintaining productivity by resolving issues promptly.

What is the difference between It Helpdesk Admin vs IT Support Specialist?

AspectIt Helpdesk AdminIT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelpdesk, support centers, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesManage helpdesk tickets, troubleshoot hardware/software, user supportDiagnose issues, resolve hardware/software problems, assist users
Industry UsageIT departments, MSPs, corporate supportIT departments, service providers, tech support firms

While both roles involve supporting users and troubleshooting technical issues, the It Helpdesk Admin typically manages helpdesk systems and oversees ticket workflows, whereas the IT Support Specialist focuses more on diagnosing and resolving technical problems directly. Both roles require similar certifications and work environments, but their primary focus and responsibilities differ slightly.

Is an IT admin a stressful job?

IT Helpdesk Admins often experience stress due to handling urgent technical issues, managing multiple user requests, and maintaining system uptime. The role requires strong problem-solving skills, patience, and the ability to work under pressure, especially during system outages or security incidents.

What is the highest paying IT admin job?

The highest paying IT admin roles typically include senior systems administrators, network architects, and IT managers, with salaries often exceeding six figures. These positions usually require advanced certifications like Cisco or Microsoft certifications, extensive experience, and expertise in network infrastructure, security, and cloud technologies.

What is the role of IT helpdesk administrator?

An IT helpdesk administrator is responsible for providing technical support to users, troubleshooting hardware and software issues, and maintaining IT systems. They often use ticketing systems, possess knowledge of networking and operating systems, and may hold certifications like CompTIA A+ or Microsoft Certified IT Professional. Their role ensures smooth IT operations and quick resolution of technical problems within an organization.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Admin, and why are they important?

To thrive as an IT Helpdesk Admin, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic Active Directory management is essential. Strong problem-solving skills, patience, and effective communication are crucial soft skills for this role. These competencies ensure efficient troubleshooting, user support, and maintenance of organizational IT infrastructure.
More about It Helpdesk Admin jobs
What cities are hiring for It Helpdesk Admin jobs? Cities with the most It Helpdesk Admin job openings:
What states have the most It Helpdesk Admin jobs? States with the most job openings for It Helpdesk Admin jobs include:
What job categories do people searching It Helpdesk Admin jobs look for? The top searched job categories for It Helpdesk Admin jobs are:
It Helpdesk Admin jobs near you
Infographic showing various It Helpdesk Admin job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
IT Helpdesk Analyst

IT Helpdesk Analyst

Conflux Systems

Conyers, GA • On-site

$20/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

#Hiring
Title: IT Helpdesk Analyst
Location: 2206 East View Parkway,Conyers, GA 30013
Duration: 1 Year
In Person interview
Rate: $20/hr on W2 without benefits
Required Skills
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Bilingual - Spanish
  • IT Help Desk Call Center exp- 2 years

Description
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*Bilingual, Spanish required*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Thanks
Archana@confluxsystems.com

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