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It Helpdesk Admin Jobs (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

asrcfh

IT Helpdesk Manager

San Francisco, CA

Agile Decision Sciences LLC is seeking an experienced and upbeat IT Helpdesk Manager to lead daily IT support operations for an Environmental Protection Agency (EPA) contract in San Francisco, CA.

DCS CORPORATION

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

ROGERS ENTERPRISES, Inc.

IT Helpdesk

Matteson, IL · On-site

$17 - $19/hr

SUMMARY The IT Help Desk will provide technical software, hardware, and network problem resolution to all users by performing question/problem diagnosis and guide users through step-by-step solutions ...

DCS Corp

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Fehr & Peers

IT Helpdesk Technician

Los Angeles, CA

$60K - $72K/yr

We're looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving problems with ... responsive IT team * Administrator-level knowledge of Windows 10/11 operating systems * Fluency ...

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All JobsIt Helpdesk Admin Jobs

It Helpdesk Admin information

See salary details

$34.5K

$55.9K

$76.5K

How much do it helpdesk admin jobs pay per year?

As of Jun 9, 2026, the average yearly pay for it helpdesk admin in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Helpdesk Admins, and how are they typically addressed?

IT Helpdesk Admins often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and effectively communicating with users of varying technical expertise. To address these challenges, many organizations implement ticketing systems to prioritize and track requests, provide ongoing training for helpdesk staff, and encourage collaboration with other IT team members. Developing strong problem-solving and communication skills is essential for success in this role, as is staying updated with the latest technology trends.

What are IT Helpdesk Admins?

IT Helpdesk Admins, also known as IT Helpdesk Administrators, are professionals responsible for providing technical support and assistance to users within an organization. They handle issues related to computer systems, hardware, software, and network connectivity, either remotely or on-site. Their duties include troubleshooting problems, installing and configuring software, maintaining user accounts, and ensuring that IT systems run smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and play a critical role in maintaining productivity by resolving issues promptly.

What is the difference between It Helpdesk Admin vs IT Support Specialist?

AspectIt Helpdesk AdminIT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelpdesk, support centers, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesManage helpdesk tickets, troubleshoot hardware/software, user supportDiagnose issues, resolve hardware/software problems, assist users
Industry UsageIT departments, MSPs, corporate supportIT departments, service providers, tech support firms

While both roles involve supporting users and troubleshooting technical issues, the It Helpdesk Admin typically manages helpdesk systems and oversees ticket workflows, whereas the IT Support Specialist focuses more on diagnosing and resolving technical problems directly. Both roles require similar certifications and work environments, but their primary focus and responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Admin, and why are they important?

To thrive as an IT Helpdesk Admin, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic Active Directory management is essential. Strong problem-solving skills, patience, and effective communication are crucial soft skills for this role. These competencies ensure efficient troubleshooting, user support, and maintenance of organizational IT infrastructure.
More about It Helpdesk Admin jobs
What cities are hiring for It Helpdesk Admin jobs? Cities with the most It Helpdesk Admin job openings:
What states have the most It Helpdesk Admin jobs? States with the most job openings for It Helpdesk Admin jobs include:
What job categories do people searching It Helpdesk Admin jobs look for? The top searched job categories for It Helpdesk Admin jobs are:
It Helpdesk Admin jobs near you
Infographic showing various It Helpdesk Admin job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
IT Helpdesk Support

IT Helpdesk Support

American Freight

Dublin, OH • On-site

$17 - $25/hr

Full-time

Posted 5 days ago

Job description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and guidance to end-users on using technology and software.
  • Stay up to date with the latest technology trends, software updates, and security protocols.
  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements:

  • Proven experience as an IT Helpdesk Support or similar role
  • Excellent communication and customer service skills
  • Strong technical knowledge of computer hardware, software, operating systems, and networking
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities
  • Familiarity with ITSM best practices, such as ITIL
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation:

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

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