ZipRecruiter

Log In

1

Help Desk Administrator Jobs (NOW HIRING)

IPsoft Inc.

Help Desk Administrator

New York, NY

Company Description About IPsoft: IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive ...

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...

next page

Showing results 1-20

All JobsHelp Desk Administrator Jobs

Help Desk Administrator information

See salary details

$34.5K

$55.9K

$76.5K

How much do help desk administrator jobs pay per year?

As of Jul 20, 2026, the average yearly pay for help desk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What Is a Help Desk Administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What are the key skills and qualifications needed to thrive as a Help Desk Administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

What does a helpdesk administrator do?

A help desk administrator manages and supports an organization's IT help desk, troubleshooting hardware, software, and network issues for users. They often use ticketing systems, provide technical assistance, and ensure timely resolution of problems to maintain operational efficiency.

What does a Help Desk Administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are some common challenges faced by Help Desk Administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

Is AI replacing IT's help desk?

Help Desk Administrators play a key role in providing technical support and troubleshooting. While AI tools can automate routine tasks and improve efficiency, they are designed to assist rather than replace human support, and the role often requires critical thinking and customer service skills that AI cannot fully replicate.

Is getting a helpdesk job hard?

Securing a help desk administrator position can be challenging but manageable with relevant technical skills, such as knowledge of operating systems, troubleshooting, and customer service. Candidates often need certifications like CompTIA A+ and experience with ticketing systems, but the difficulty varies based on the job market and individual qualifications.

Are help desk jobs still in demand?

Help desk administrator roles remain in demand as organizations continue to rely on IT support for troubleshooting, system maintenance, and user assistance. These jobs often require knowledge of ticketing systems, remote support tools, and basic networking skills, with demand expected to grow alongside increased reliance on technology in workplaces.
More about Help Desk Administrator jobs
What cities are hiring for Help Desk Administrator jobs? Cities with the most Help Desk Administrator job openings:
Who are the top companies hiring for Help Desk Administrator jobs? The top employers for Help Desk Administrator jobs are:
What states have the most Help Desk Administrator jobs? States with the most job openings for Help Desk Administrator jobs include:
What job categories do people searching Help Desk Administrator jobs look for? The top searched job categories for Help Desk Administrator jobs are:
What are popular job titles related to Help Desk Administrator jobs? For Help Desk Administrator jobs, the most frequently searched job titles are:
Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

Help Desk Administrator

IPsoft Inc.

New York, NY

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Company Description

About IPsoft:

IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 14 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the largest global IT services providers.

Job Description
  • Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. 
  • Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.
  • Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support.
  • Support VPN connectivity and utilize remote tools to facilitate efficient resolution of issues.
  • Modify and troubleshoot group policy, SMTP, login scripts and NDR based troubleshooting.
  • Properly document all issues in tickets and update knowledge base articles for other engineers.  
Qualifications
  • Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. 
  • Candidate must be able to ask questions to determine the scope of what they are troubleshooting. 
  • Candidates must demonstrate knowledge and methodical trouble shooting skills for software, hardware and networking issues. 
  • Test and report errors in company internal systems and tracking tools. 
Additional Information

Competitive Base Salary

Medical Insurance, Dental Insurance and Vision Care 

Life Insurance

Short Term and Long Term Disability Insurance 

401(k) Plan

Flexible Spending Accounts: Health Care, Dependent Care, Transit

Paid time off


Apply