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It Support Help Desk Jobs in Reno, NV (NOW HIRING)

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New ... In this role, you'll provide front-line technical support, keep our systems running smoothly, and ...

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

... Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner • ... senior IT staff or the vendor on complex issues • Provide support for outdoor wireless ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA

Serve as the first point of contact for all IT support requests submitted via Zoho Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner Provide hands-on ...

Hamilton Company

IT Support Specialist

Reno, NV

Associate degree in information technology, Computer Science, or a related field preferred. * 3+ years of experience in corporate level IT support (helpdesk) role preferred. * Stable work history and ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site

$28 - $33/hr

Associate degree in information technology, Computer Science, or a related field preferred. * 3+ years of experience in corporate level IT support (helpdesk) role preferred. * Stable work history and ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Team Member who will provide onsite tech support, troubleshooting, and maintain IT systems to ensure smooth operations. Responsibilities : • Provide onsite ...

Hamilton Company

IT Support Specialist

Reno, NV

Associate degree in information technology, Computer Science, or a related field preferred. * 3+ years of experience in corporate level IT support (helpdesk) role preferred. * Stable work history and ...

Figure Lending

IT Support Specialist

Reno, NV · Hybrid

$21.15 - $26.44/hr

From faster processing times to lower costs and reduced bias, our technology is helping borrowers ... Complete set-ups for new hires and desk moves * Training staff on new technology and assisting with ...

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

Responsibilities : • Provide dedicated IT support to executive leadership, ensuring timely and effective resolution of technical issues. • Install, configure, and maintain hardware and software ...

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other ...

Truckee Gaming LLC

IT Support II

Verdi, NV · On-site

$21.50 - $29.50/hr

Help Desk phone and email support, answer questions and offer assistance to provide user satisfaction. * Process all IT Requests for new users including workstations, printers, phones, and other ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Reno, NV

It Support Help Desk information

See Reno, NV salary details

$12

$23

$33

How much do it support help desk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for it support help desk in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT support help desk professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What does an IT help desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools to ensure smooth IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Is helpdesk a good entry level IT job?

Helpdesk positions in IT support are commonly considered good entry-level jobs because they require basic technical skills, customer service abilities, and knowledge of common operating systems and troubleshooting tools. These roles provide foundational experience in IT, often leading to more advanced positions with certifications like CompTIA A+ or Network+.

What jobs pay 4000 a week without a degree?

In IT support help desk roles, earning $4,000 a week typically requires advanced experience, certifications like CompTIA A+ or Network+, and a high level of expertise. Such high earnings are uncommon without specialized skills, certifications, or managerial responsibilities, and most roles pay less than this amount weekly.
What are popular job titles related to It Support Help Desk jobs in Reno, NV? For It Support Help Desk jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Reno, NV look for? The top searched job categories for It Support Help Desk jobs in Reno, NV are:
What cities near Reno, NV are hiring for It Support Help Desk jobs? Cities near Reno, NV with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Reno, NV as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,013 per year, or $23.1 per hour.
IT Specialist - Help Desk

IT Specialist - Help Desk

New Deantronics

Sparks, NV • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description:

IT Specialist – Help Desk

Location: Sparks, NV
Status: Full-Time | Onsite


Join New Deantronics!
We’re seeking a full-time IT Specialist – Help Desk to support our growing team. This role is in-person. In this role, you’ll provide front-line technical support, keep our systems running smoothly, and help ensure employees have the tools they need to succeed. If you enjoy solving problems, delivering great service, and staying current on new technology, this is the place for you!


Why You’ll Love Working Here
  • Comprehensive Health Coverage (employer paid) – Medical, dental, and vision plans
  • Life Insurance – Employer-paid basic life
  • 401(k) with Employer Match – Plan for your future with our discretionary match
  • Generous Paid Time Off – 20 days of PTO to rest and recharge
What You’ll Do
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other devices.
  • Manage and maintain computer systems and networks, including backups, security protocols, software updates, and hardware configurations.
  • Install and configure desktop and laptop equipment as needed, ensuring all systems are operational.
  • Provide support for remote and on-site employees, addressing issues related to laptops, desktops, software, and peripherals.
  • Deliver high-quality customer service by responding to inquiries and IT-related requests in a professional and timely manner.
  • Update and maintain documentation and training materials related to IT policies, procedures, and best practices; Create and update internal support documentation for IT teams.
  • Stay current with the latest technologies and best practices in IT support and suggest improvements to enhance team performance and productivity.
  • Serve as a secondary point of contact for select external IT vendors, assisting with communications and coordination as needed.


What We’re Looking For
  • Strong knowledge of Windows OS, Mac OS, and Linux operating systems.
  • In-depth knowledge of Microsoft Office 365 Suite.
  • Familiarity with Cisco Networking and WebEx Control Hub administration.
  • Previous experience with Cisco Webex Room video systems.
  • Strong communication skills, both verbal and written, with the ability to troubleshoot and explain technical issues clearly to users of varying technical expertise.
  • Demonstrated ability to think critically and resolve technical issues efficiently.
  • Ability to work both independently and collaboratively within a team.
  • Excellent customer service skills with a professional demeanor when interacting with employees.
  • A genuine passion for technology with a strong willingness to learn and adapt to new tools and systems.

If you’re ready to put your tech skills to work in a supportive, collaborative environment—apply today to join New Deantronics as our next IT Specialist – Help Desk professional!

Requirements:
  • 3-5 years of experience in IT support, help desk, or system administration.
  • Microsoft 365 Administrator certification (preferred).
  • Experience with SolidWorks is a plus.
  • Experience with VMware management.
  • A degree or certification in Information Technology or a related field is preferred but not required.

Apply