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Fulltime Help Desk Tier Two Jobs in Reno, NV (NOW HIRING)

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Sparks, NV Status: Full-Time | Onsite Join New Deantronics! We're seeking a full-time IT Specialist - Help Desk to support our growing team. This role is in-person . In this role, you'll provide ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

New

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, ... This role is responsible for managing the IT help desk, maintaining systems and documentation ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57K - $85K/yr

This position serves as the first tier of support for the NVHA help desk, responding to incoming calls and tickets and escalating issues to senior IT staff when necessary. Responsibilities include ...

MiconeStaffing

Special Inspector - NAQTC & ACI

Reno, NV

$34 - $38/hr

Special Inspector, NAQTC & ACI -- Certified Inspectors Who Want the Hours Reno, NV | Full-Time, ... ACI certification strongly preferred -- qualifies you for the higher tier * 2+ years of inspection ...

Gravity Haus Inc

Front Desk Supervisor

Truckee, CA · On-site

$25 - $28/hr

Job Type Full-time Description Gravity Haus is seeking an energetic and service-driven Haus ... Help create staffing schedules based on business needs. * Conduct coaching conversations ...

World Wide Technology

Software Specialist

Sparks, NV · On-site

The role concentrates on Tier 2 and Tier 3 software -- the broad, long-tail estate of ISV and OEM ... The Specialist brings a service-oriented mindset and developing technical fluency to help customers ...

World Wide Technology

Software Specialist

Sparks, NV

The role concentrates on Tier 2 and Tier 3 software -- the broad, long-tail estate of ISV and OEM ... The Specialist brings a service-oriented mindset and developing technical fluency to help customers ...

Microsoft

Strategic Partner Deal Manager

Reno, NV · On-site

Define and execute partner engagement strategy, driving engagement upstream with Tier 1 and Tier 2 ... desk, partner, operations, credit, invoicing, and trade teams to ensure compliant and timely ...

New

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Team Member who will provide onsite tech support, troubleshooting, and maintain IT systems to ensure smooth operations. Responsibilities : • Provide onsite ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services ... Job Type: Full-Time * Pay: $20.00 - $27.00 per hour (Depending on Experience) Strict Onsite ...

Truckee Gaming LLC

IT Support II

Verdi, NV · On-site

$21.50 - $29.50/hr

Help Desk phone and email support, answer questions and offer assistance to provide user ... This is a full-time position and regularly requires long hours and frequent weekend and holiday ...

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All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Reno, NV

Fulltime Help Desk Tier Two information

See Reno, NV salary details

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How much do fulltime help desk tier two jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for fulltime help desk tier two in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Reno, NV as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

IT Help Desk Technician

Future Form Manufacturing

Sparks, NV • On-site

$58K - $68K/yr

Full-time

Posted 6 days ago

Job description

JOB TITLE: IT Help Desk Technician


PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive.


CORE VALUES: The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

  • Help each other succeed
  • Communicate clearly and directly, listen well
  • Encourage teammates
  • Blameless problem solving


HONESTY AND INTEGRITY

  • Honor your commitments
  • Do the right thing
  • Consistent in your attitudes and actions


LEAN

  • Improve processes
  • Open to new ideas
  • Share information, and teach
  • Expose issues

NUMBERS FOCUSED

  • Deliver results
  • Analyze data for improvement
  • Take ownership and accountability
  • Work smarter, not harder


EXCELLENCE

  • Exhibit passion in serving customers
  • Contribute solutions
  • Sense of urgency
  • Be the best at what you do
  • Seek knowledge


FUN

  • Be positive
  • Celebrate achievements
  • Don’t take yourself too seriously


CHARACTERISTIC DUTIES:

Essential
  • Serve as the first point of contact for employee IT support requests via phone, email, and in person.
  • Log, track, and prioritize support tickets through the help desk ticketing system.
  • Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
  • Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
  • Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests
  • Install, update, and configure standard software applications and printers.
  • Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
  • Maintain accurate inventory of IT equipment, supplies, and loaner devices.
  • Provide basic end-user training and how-to guidance on standard software and hardware use.
  • Document recurring issues and solutions to build out the team’s knowledge base.
  • Other duties as assigned

REPORTS TO: Director of Technology


WORKS WITH: Vendors & Future Form Team Members

SAFETY REQUIREMENTS OF POSITION:

Follow all OSHA safety regulations and those set by Future Form Manufacturing

REQUIREMENTS OF POSITION:

Essential

  • High school diploma or equivalent required; associate’s degree in information technology, Computer Science, or a related field preferred.
  • CompTIA A+ certification preferred.
  • 1-2 years of experience in a help desk, technical support, or customer service role.
  • Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.
  • Familiarity with troubleshooting PCs, printers, mobile devices, and basic networking concepts.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to manage multiple support requests and priorities in a fast-paced environment.
  • Experience with a help desk ticketing system a plus.

Beneficial
  • High school graduate plus relevant vocational training (e.g. sheet metal work)
  • Experience in a manufacturing environment
  • Ability to perform basic setups in a variety of departments
  • Ability to read drawings
  • Ability to use precision measuring equipment
  • Ability to create spreadsheets and graphs using Excel or the equivalent
  • Ability to create and file Work documents
  • Additional math skills relating to algebra, geometry and/or trigonometry

PHYSICAL REQUIREMENTS OF POSITION:

Sit 42%, Stand 15%, Walk 23%, Bend 8%, Squat 2%, Lift 5%, Twist 0%, Kneel 3%, Reach Above Shoulder 0%, Climb 0%, Drive 2%, Push/Pull 0%.


Must be able to lift up to 35 pounds on a regular basis. Must have normal vision (with or without corrective lenses) and hearing (with or without corrective hearing aids).


Working Environment: Office environment / Shop environment. Moderate noise level. Exposure to dust, heat and cold.


This position will require drug testing per company policy.