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Fulltime Help Desk Tier Two Jobs in Reno, NV (NOW HIRING)

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

Join Our Tech-Savvy Squad! | Full-Time IT Helpdesk Hero Wanted Bluetree Practice Services - Where Technology Meets Team Spirit At Bluetree Practice Services , we're not just another workplace-we're a ...

Express Employment

Front Desk Help

Reno, NV · On-site

$18/hr

... 2' data-turn-id-container='request-WEB:b2d097ed-7879-4a88-850f-f14922497d55-2' data-testid='conversation-turn-6' data-scroll-anchor='false' data-turn='assistant'> $25/hour Monday-Friday | 8:30 AM-5 ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Hero to join their tech-savvy team, responsible for providing IT support and troubleshooting to enhance the workplace environment. Responsibilities : • Join ...

The Joint Chiropractic

Front Desk Coordinator - Reno

Reno, NV · On-site

$16.25 - $21/hr

The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

The Joint Chiropractic

Front Desk Coordinator - Reno

Reno, NV · On-site

$16.25 - $21/hr

The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

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$23

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How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Reno, NV as of May 2026, with employment types broken down into 1% As Needed, 17% Full Time, 81% Part Time, and 1% Temporary. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.
Help Desk Technician (62065)

Help Desk Technician (62065)

Adams & Associates, Inc.

Reno, NV • On-site

$23.50/hr

Full-time

Posted 11 days ago

Job description

POSITION SUMMARY:
The Help Desk Technician provides Tier 1 level support and assists with Tier 2 support as designated by the Executive Director of IT. This position is primarily responsible for desktop and laptop support for internal staff and is expected to provide exceptional customer service.
This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.
Professional Expectations:
  • Reliable, responsible, and professional demeanor
  • Strong customer service, problem-solving and analytical skills
  • Familiarity with AI tools/systems
  • Excellent verbal and written communications skills to communicate technical guidance and instruction to users on the use of Adams Systems
  • Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
  • Identify, analyze, research, diagnose and resolve technical problems for Windows based workstations, smartphones, tablets, and printers

RESPONSIBILITIES:
  • Provide helpdesk support for staff computers and peripherals.
  • Perform basic network troubleshooting.
  • Provide computer support in accordance with Adams and Associates IT Standard Operating Procedures (SOPs).
    • Provide support for desktop and laptop hardware, software, printers, and telephony devices.
    • Track, respond to, resolve, and document customer requests and issues in the help desk system (Zendesk).
    • Communicate proactively with end users about the status of help desk requests.
    • Provide backup IT support for Center locations as assigned by IT Management.
  • Provide technical support for projects assigned by IT Management.
  • Coordinate with IT vendors and contractors to troubleshoot issues and maintain the availability and stability of externally managed environments.
  • Travel occasionally to remote locations to support contract transitions, provide backup assistance, or perform IT assessments.
  • Various administrative tasks and other duties as assigned.

Qualifications and Experience:
  • Four-year degree from an accredited institution

OR
  • Two or more years of helpdesk support experience in a professional office environment
  • Experience supporting and maintaining windows-based systems and software
  • Required support experience:
  • Operating Systems: Windows 11
  • Desktop Applications: Microsoft Office, Adobe Acrobat DC
  • Additional helpful experience:
  • Server Applications: Acumatica, SQL Server
  • Server Administration: DNS, DHCP, File and Print Shares, Remote Desktop Services
  • User Administration: Active Directory, MS365
  • SaaS Applications: Zendesk, Azure, Microsoft 365, Sophos A/V, Webex, NinjaRMM
  • Network: Meraki, UniFi, Site-to-site VPNs, Client VPNs
  • Security: MFA, Phishing, Encryption, LAPS, BitLocker

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