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Fulltime Help Desk Tier Two Jobs in Reno, NV (NOW HIRING)

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ... Security & Compliance (SOC 2): Partner with engineering to enforce endpoint security (MFA, patch ...

Vail Resorts

Overnight Security

Truckee, CA · On-site

$21/hr

Referral Program Full Time roles are eligible for the above, plus: * Health Insurance; Medical ... Managing and resolving tier-two (transferred from other departments) customer service issues.

Peak Landscape, Inc.

Equipment Operator

Truckee, CA · On-site

$31 - $35/hr

... . 2.) We provide a fuel allowance for all team members who drive more than 20 miles (round trip) per day to our yard. See below for other benefits & bonuses! 3.) Full time help is preferred but we ...

Switch, Inc.

Regional Environmental Manager

Reno, NV · On-site

Your work will support safe, reliable data center operations while helping the business manage ... Support Emergency Planning and Community Right-to-Know Act Tier II and Toxic Release Inventory ...

Switch

Regional Environmental Manager

Sparks, NV · On-site

Your work will support safe, reliable data center operations while helping the business manage ... Support Emergency Planning and Community Right-to-Know Act Tier II and Toxic Release Inventory ...

Switch

Regional Environmental Manager

Reno, NV · On-site

Your work will support safe, reliable data center operations while helping the business manage ... Support Emergency Planning and Community Right-to-Know Act Tier II and Toxic Release Inventory ...

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All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Reno, NV

Fulltime Help Desk Tier Two information

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How much do fulltime help desk tier two jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fulltime help desk tier two in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

IT Manager

Bombora

Reno, NV • On-site

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Provide leadership, mentorship, and team management for the IT team.

  • Own and optimize core collaboration tools, manage SaaS purchases and renewals, and oversee device management and user lifecycle workflows.

  • Partner with engineering to enforce security and compliance measures, evaluate and deploy AI-driven IT tools, and define AI usage policies.

Job description

IT Manager (Reno/hybrid)
The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of-a kind Data Cooperative-enabling a holistic view of an account's research and consumption behavior. From this data, Bombora derives actionable insights that make it possible for brands, agencies, and publishers to identify, understand, and identify their prospects and customers, throughout the buyer and user experience, across the activation platforms of choice.
We are actively seeking an exceptional IT Manager who will provide problem-solving skills, mentoring, and leadership for our IT Team, while taking ownership of our various SaaS and in-house systems. This role requires versatility and the ability to handle numerous and sometimes competing tasks. The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support teams across the organization - including guiding the team's responsible adoption of AI-powered tools and workflows.
Note: this role is hybrid and must be able to work in our Reno office at least 2 days a week.
Duties and Responsibilities
People Leadership & Culture
  • Team Leadership: Foster a collaborative, positive team culture and mentor IT Engineers.
  • Career Development: Guide direct reports through regular 1-1s, performance reviews, and structured career pathing.
  • SLA Accountability: Ensure the internal Help Desk consistently meets or exceeds defined SLAs.
Core Operations & Infrastructure
  • Identity & SaaS Management: Own and optimize core collaboration tools (Google Workspace/M365, Slack, Zoom, Jira) and coordinate all SaaS purchases and renewals.
  • Device Management (MDM): Oversee MDM solutions (Jamf, Intune) to secure and manage a hybrid fleet of macOS and Windows endpoints.
  • Onboarding & Offboarding: Standardize and automate user lifecycle workflows to ensure zero-day productivity and secure, immediate offboarding.
  • Office Tech & Events: Manage physical office networks, Wi-Fi, and AV infrastructure, including technical execution for major internal events (e.g., All Hands, CKO).
Finance & Vendor Management
  • Procurement & Inventory: Manage hardware and software vendor relationships while maintaining a strict inventory of physical assets and software licenses.
  • Budget Optimization: Monitor SaaS utilization to eliminate redundant tools, optimize license tiers, and assist leadership with spend forecasting.
Security, Compliance & AI Governance
  • Security & Compliance (SOC 2): Partner with engineering to enforce endpoint security (MFA, patch management) and assist with evidence collection for SOC 2 Type II audits.
  • AI Integration & Tooling: Evaluate, pilot, and deploy AI-driven IT tools (e.g., AI ticketing, scripting assistants) to accelerate support and automation.
  • AI Policy Ownership: Define and maintain the company's AI usage and data-handling policies in close partnership with Security and Compliance.

Required Skills/Abilities:
  • Strong leadership and people-management skills, with the ability to coach and develop a technical team
  • Excellent problem-solving and prioritization skills across competing, time-sensitive tasks
  • Service-oriented mindset with the ability to communicate clearly to both technical and non-technical stakeholders
  • Sound judgment evaluating new AI tools and vendors for security, privacy, and compliance risk before adoption
  • Working knowledge of SOC2 or similar compliance frameworks

Education and Experience
  • Completion of an IT or Information Systems training program or a degree in Information Technology or related field
  • 5+ years of experience in a lead or managerial role in IT
  • Experience managing or piloting AI-powered IT tooling (e.g., AI helpdesk/ticketing assistants, AI-driven monitoring, LLM-based scripting or documentation tools)
  • Experience supporting SOC2 or similar compliance audits
  • Relevant certifications a plus (e.g., ITIL, PMP, CompTIA Security+)

Perks and Benefits
  • Competitive Salary
  • Equity
  • Health / Dental / Vision
  • Flexible Spending Account
  • Commuter Benefits
  • Flexible Vacation / 12 Paid Holidays / Summer Fridays
  • Education / Tuition Assistance
  • 401K / Match
  • Generous Parental Leave
  • Team Lunches / Outings / Events (Yes! We found a way to do virtually!)
  • Offices (for when you want one)

Compensation Package
The salary range for this position is $130,000-$150,000 (base and bonus), along with equity (options). Actual compensation may vary and will be based on a candidate's qualifications, skills, experience, and location.

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