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Servicenow Helpdesk Support Jobs (NOW HIRING)

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$45K - $55K/yr

Description The Helpdesk Support Specialist provides first-level technical support to end users by ... ServiceNow, Jira, ManageEngine) • Strong verbal and written communication skills • Ability to ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$45K - $55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Familiarity with ticketing systems (e.g., HaloPSA, ServiceNow, Jira, ManageEngine) * Strong verbal ...

Tripoint Solutions

Helpdesk Support Lead

Washington, DC · On-site

... ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are ... We are seeking a highly motivated Helpdesk Support Lead to supervise and provide Level 1 and Level ...

TEKsystems

Helpdesk Support Specialist

Burlington, VT · On-site

$18 - $22/hr

Configure PCs and laptops, problem ticket resolutions, and track problems using ServiceNow ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Burlington, VT · On-site

$18 - $22/hr

Configure PCs and laptops, problem ticket resolutions, and track problems using ServiceNow ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Link Technologies

IT Systems Analyst

Las Vegas, NV

Hands on experience with Workday support Working knowledge of ServiceNow Helpdesk Proficiency with Microsoft Teams, Microsoft Office, SharePoint, and PowerPoint Preferred: Experience with Agilysys ...

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How much do servicenow helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for servicenow helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ServiceNow Helpdesk Support specialist, and why are they important?

To thrive as a ServiceNow Helpdesk Support specialist, you need a solid understanding of IT service management principles, troubleshooting skills, and familiarity with ServiceNow platform functionalities, often supported by a relevant degree or ServiceNow certification. Experience with ticketing systems, ITIL frameworks, and workflow automation tools is typically required. Strong communication, problem-solving, and customer service skills help you effectively address user issues and collaborate with technical teams. These skills ensure timely resolution of technical problems, high user satisfaction, and efficient operation of IT support processes.

What are some common challenges faced by ServiceNow Helpdesk Support professionals, and how can they be addressed?

ServiceNow Helpdesk Support professionals often face challenges such as managing high ticket volumes, prioritizing urgent requests, and troubleshooting complex issues within the platform. Effective time management and strong communication skills are essential to address these challenges, as is a solid understanding of the ServiceNow environment. Collaborating closely with technical teams and using available documentation and knowledge bases can help in resolving issues more efficiently. Continuous learning and staying updated on ServiceNow updates and best practices are also key to overcoming daily obstacles and providing excellent support.

What are ServiceNow Helpdesk Support roles?

ServiceNow Helpdesk Support professionals are responsible for providing technical assistance and support for issues related to the ServiceNow platform. They help end-users and internal staff troubleshoot problems, resolve incidents, and maintain smooth operation of ServiceNow applications. Their tasks often include responding to service tickets, escalating complex problems, and ensuring that issues are resolved efficiently. These roles require strong communication skills, technical knowledge of the ServiceNow platform, and a customer-centric approach.

What is the difference between Servicenow Helpdesk Support vs ServiceNow System Administrator?

AspectServicenow Helpdesk SupportServiceNow System Administrator
CertificationsITIL, ServiceNow FundamentalsITIL, ServiceNow Certified System Administrator
Work EnvironmentHelpdesk, support teams, end-user assistanceIT operations, platform configuration, system management
Employer & IndustryIT service providers, internal IT departmentsLarge enterprises, IT service providers, consulting firms

Servicenow Helpdesk Support primarily focuses on assisting end-users, troubleshooting issues, and providing first-line support. In contrast, ServiceNow System Administrators manage and configure the ServiceNow platform, ensuring its optimal performance. While both roles require ITIL knowledge and ServiceNow certifications, Helpdesk Support emphasizes user support, whereas System Administrators handle platform administration and customization.

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Servicenow Helpdesk Support jobs near you
ServiceNow Helpdesk

ServiceNow Helpdesk

Soal Technologies Inc

Austin, TX

$35/hr

Other

Posted yesterday

Job description

ServiceNow HelpDesk/Jr Network Specialist w2 only $35/hr on w2 MAX MUST be able to handle and coordinate tickets (using ServiceNow system), run ServiceNow reports, and also assist as a Network Specialist on network failures/upgrades requests. The candidate should have good knowledge and experience to first fix some network failures (ports, routers, switches, firewalls etc) himself/herself and if unable to fix it, should be able to quickly escalate to next level of support such as level 2 or 3 to get the problem resolved and close tickets. Notes : Candidate should have solid understanding with DNS, DHCP and TCP/IP & be able to debug network and circuits.

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