Servicenow Helpdesk Support Jobs (NOW HIRING)

Description

Position Summary:

We are seeking a highly skilled ServiceNow Administrator to support and enhance our enterprise Integrated Risk Management (IRM) and Business Continuity Management (BCM) capabilities within the ServiceNow platform. This individual will serve as a key member of the GRC Strategy team, partnering with risk, compliance, audit, business continuity, and technology stakeholders to design, configure, administer, and improve ServiceNow-based risk management solutions.

This role requires a strong blend of technical platform expertise, ServiceNow development skills, and stakeholder engagement capabilities. The ideal candidate will be comfortable configuring and developing ServiceNow IRM solutions while also translating business requirements into scalable platform functionality that supports enterprise risk management objectives.

Key Responsibilities:

ServiceNow Platform Administration & Development

• Administer, configure, and enhance the ServiceNow platform with a focus on Integrated Risk Management (IRM) and Business Continuity Management (BCM).

• Develop and configure ServiceNow modules, forms, workflows, dashboards, reports, and integrations.

• Build and maintain business rules, Flow Designer workflows, UI policies, client scripts, and other platform components.

• Monitor platform performance, user access, licenses, and overall system health.

• Support platform upgrades, releases, testing activities, and production deployments.

Integrated Risk Management Support

• Configure and support risk management processes including:

o Risk Assessments

o Risk Registers

o Control Management

o Issues and Remediation Tracking

o Policy & Compliance Management

o Business Continuity Management

• Support ongoing implementation and expansion of ServiceNow IRM capabilities across the organization.

• Maintain relationships between risks, controls, business processes, regulatory requirements, and remediation activities.

Business Analysis & Stakeholder Engagement

• Partner directly with business stakeholders to gather requirements and translate them into ServiceNow solutions.

• Facilitate workshops and discussions with risk, compliance, audit, and operational teams.

• Recommend process improvements and technology solutions to increase efficiency and improve risk management capabilities.

• Serve as a trusted advisor to stakeholders regarding platform functionality and best practices.

Testing & Release Management

• Develop and execute test plans, test scripts, and user acceptance testing (UAT) activities.

• Coordinate defect resolution and validation activities during implementations and platform enhancements.

• Support release planning and deployment activities.

Data Governance & Platform Support

• Help maintain data quality and governance standards within ServiceNow and related GRC systems.

• Support data migration, reconciliation, and ongoing management of risk and control information.

• Assist with integration efforts involving legacy GRC platforms and other enterprise systems.

• Ensure platform configurations align with enterprise governance and security standards.

Agile Delivery & Backlog Management

• Support backlog management activities, including requirements documentation, user stories, prioritization, and sprint planning.

• Collaborate with business and technical teams to deliver platform enhancements and new functionality.

• Track enhancement requests and provide recommendations for continuous improvement.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business, Risk Management, or related field.

• 3+ years of ServiceNow Administration experience.

• 2+ years of hands-on ServiceNow development experience.

• Experience supporting ServiceNow IRM/GRC solutions.

• Strong understanding of workflow configuration, platform customization, and ServiceNow administration.

• Experience creating and executing test scripts and supporting User Acceptance Testing (UAT).

• Ability to work directly with business stakeholders and translate requirements into technical solutions.

• Strong communication, analytical, and problem-solving skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Application Developer (CAD).

• ServiceNow IRM, GRC, or Risk Management implementation experience.

• Experience supporting Business Continuity Management programs.

• Experience in banking, financial services, insurance, or other highly regulated industries.

• Familiarity with Agile/Scrum methodologies.

• Knowledge of risk management, compliance, internal audit, or operational risk frameworks.

Technical Skills:

• ServiceNow

• IRM / GRC

• Risk Management

• Business Continuity Management

• Flow Designer

• Business Rules

• Client Scripts

• UI Policies

• ACLs and Security

• Reporting & Dashboards

• Platform Administration

Technical Tools & Concepts

• JavaScript

• APIs and Integrations

• Data Imports and Data Management

• Workflow Automation

• User and License Administration

• Data Governance and Data Quality Management

What Success Looks Like:

• Successfully supports and enhances ServiceNow IRM and BCM capabilities.

• Delivers scalable workflow and process improvements that enable enterprise risk management objectives.

• Partners effectively with business stakeholders to drive adoption and platform value.

• Maintains high-quality risk and control data across the environment.

• Helps advance the organization's integrated risk management transformation initiatives.

Additional Skills & Qualifications

What the team is responsible for:

- Enterprise Governance, Risk, and Compliance (GRC) strategy

- Integrated Risk Management (IRM)

- Risk and control data governance

- Business continuity management

- ServiceNow IRM platform administration

- Legacy GRC platform management and data migration/integration

- Risk management process transformation

Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC.

The pay range for this position is $70.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Charlotte,NC.

This position is anticipated to close on Aug 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.