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Servicenow Helpdesk Support Jobs (NOW HIRING)

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ServiceNow System Administrator

OR · On-site +1

... supporting a mission-critical Department of Veterans Affairs (VA) program. The ServiceNow System ... This is an opportunity to help establish and mature a ServiceNow environment within a complex ...

Fusion HCR

ServiceNow Systems Administrator

Las Vegas, NV · On-site

$25 - $26/hr

This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration. The focus ...

Wachter, Inc.

ServiceNow Administrator

Lenexa, KS · On-site

$90 - $100/hr

... supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure ...

New

DMI

ServiceNow Analyst

Atlanta, GA · On-site

Support ServiceNow Knowledge Management and self-service initiatives. * Perform system ... As such, we offer a variety of perks and benefits that help meet various interests and needs, while ...

DMI

ServiceNow Analyst

Atlanta, GA · On-site

$57K - $62K/yr

Support ServiceNow Knowledge Management and self-service initiatives. * Perform system ... As such, we offer a variety of perks and benefits that help meet various interests and needs, while ...

DMI

ServiceNow Analyst

Atlanta, GA · On-site

$57K/yr

Support ServiceNow Knowledge Management and self-service initiatives. * Perform system ... As such, we offer a variety of perks and benefits that help meet various interests and needs, while ...

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Servicenow Helpdesk Support information

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How much do servicenow helpdesk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for servicenow helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a ServiceNow Helpdesk Support?

ServiceNow Helpdesk Support professionals are responsible for providing technical assistance and support for issues related to the ServiceNow platform. They help end-users and internal staff troubleshoot problems, resolve incidents, and maintain smooth operation of ServiceNow applications. Their tasks often include responding to service tickets, escalating complex problems, and ensuring that issues are resolved efficiently. These roles require strong communication skills, technical knowledge of the ServiceNow platform, and a customer-centric approach.

What are the key skills and qualifications needed to thrive as a ServiceNow Helpdesk Support specialist?

To thrive as a ServiceNow Helpdesk Support specialist, you need a solid understanding of IT service management principles, troubleshooting skills, and familiarity with ServiceNow platform functionalities, often supported by a relevant degree or ServiceNow certification. Experience with ticketing systems, ITIL frameworks, and workflow automation tools is typically required. Strong communication, problem-solving, and customer service skills help you effectively address user issues and collaborate with technical teams. These skills ensure timely resolution of technical problems, high user satisfaction, and efficient operation of IT support processes.

What are some common challenges faced by ServiceNow Helpdesk Support professionals, and how can they be addressed?

ServiceNow Helpdesk Support professionals often face challenges such as managing high ticket volumes, prioritizing urgent requests, and troubleshooting complex issues within the platform. Effective time management and strong communication skills are essential to address these challenges, as is a solid understanding of the ServiceNow environment. Collaborating closely with technical teams and using available documentation and knowledge bases can help in resolving issues more efficiently. Continuous learning and staying updated on ServiceNow updates and best practices are also key to overcoming daily obstacles and providing excellent support.

What is the difference between Servicenow Helpdesk Support vs ServiceNow System Administrator?

AspectServicenow Helpdesk SupportServiceNow System Administrator
CertificationsITIL, ServiceNow FundamentalsITIL, ServiceNow Certified System Administrator
Work EnvironmentHelpdesk, support teams, end-user assistanceIT operations, platform configuration, system management
Employer & IndustryIT service providers, internal IT departmentsLarge enterprises, IT service providers, consulting firms

Servicenow Helpdesk Support primarily focuses on assisting end-users, troubleshooting issues, and providing first-line support. In contrast, ServiceNow System Administrators manage and configure the ServiceNow platform, ensuring its optimal performance. While both roles require ITIL knowledge and ServiceNow certifications, Helpdesk Support emphasizes user support, whereas System Administrators handle platform administration and customization.

More about Servicenow Helpdesk Support jobs

What cities are hiring for Servicenow Helpdesk Support jobs?

Cities with the most Servicenow Helpdesk Support job openings:

What states have the most Servicenow Helpdesk Support jobs?

States with the most job openings for Servicenow Helpdesk Support jobs include:

What job categories do people searching Servicenow Helpdesk Support jobs look for?

The top searched job categories for Servicenow Helpdesk Support jobs are:

Servicenow Helpdesk Support jobs near you
Infographic showing various Servicenow Helpdesk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Information Technology - Help Desktop Support

Staffactory

Washington, DC • On-site

Full-time

Re-posted 23 days ago

Job description


Job Title: Information Technology - Help Desktop Support
 
Job Description: 

· Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
· Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
· Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
· Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
· Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges.
· Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows.
· Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.
 
Qualifications
· 5+ years of technical experience in large enterprise environments.
· Experience supporting multiple software systems, must have admin experience with Google Workspace.
· Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail.
· Experience using Excel, including calculating records, using formulas and creating pivot tables
· Highly preferred experience with Zendesk, and ServiceNow.
· Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
· Experience administering user accounts, security protocols such as MFA, and device management through MDM.
· Familiarity with Learning Management Systems, including course setup, assessments, and user support.
· Ability to analyze system performance, generate reports, and use data to improve workflows.
· Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
· Bachelor's Degree is required.
· 3+ years of Project Management skills are strongly preferred.
· Can be fully remote.