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Servicenow Helpdesk Support Jobs (NOW HIRING)

Wachter, Inc.

ServiceNow Administrator

Lenexa, KS · On-site

... supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure ...

Wachter, Inc.

ServiceNow Administrator

Lenexa, KS

$90K - $105K/yr

... supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure ...

Wachter, Inc.

ServiceNow Administrator

Lenexa, KS · On-site

$90K - $105K/yr

... supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure ...

Syntricate Technologies

Help Desk

Manhattan, NY · On-site

$22 - $29.75/hr

... helpdesk support, onsite client support and on implementation projects Support local desktop applications in a Windows based environment Must know Citrix / ServiceNow/ Intune / Azure Financial ...

Guidehouse

ServiceNow Admin

Sacramento, CA

$85K - $141K/yr

Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions. * Design, develop, and enhance ...

Samprasoft

ServiceNow Administrator

Roanoke, TX · On-site

ServiceNow Administrator Dynamic Work schedule - This is 5 days on site a month- in the same week ... supporting security monitoring tools (e.g., Qualys) within OT/IOT devices is helpful * Develop ...

New

Forhyre

ServiceNow Admin

New York, NY · On-site

We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and ... to ask for help * Flexibility to learn new technologies and quickly adapt. * Other duties as ...

Forhyre

ServiceNow Admin

Phoenix, AZ

We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and ... to ask for help * Flexibility to learn new technologies and quickly adapt. * Other duties as ...

Forhyre

ServiceNow Admin

Charleston, WV · On-site

We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and ... to ask for help * Flexibility to learn new technologies and quickly adapt. * Other duties as ...

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Servicenow Helpdesk Support information

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How much do servicenow helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for servicenow helpdesk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ServiceNow Helpdesk Support specialist, and why are they important?

To thrive as a ServiceNow Helpdesk Support specialist, you need a solid understanding of IT service management principles, troubleshooting skills, and familiarity with ServiceNow platform functionalities, often supported by a relevant degree or ServiceNow certification. Experience with ticketing systems, ITIL frameworks, and workflow automation tools is typically required. Strong communication, problem-solving, and customer service skills help you effectively address user issues and collaborate with technical teams. These skills ensure timely resolution of technical problems, high user satisfaction, and efficient operation of IT support processes.

What are some common challenges faced by ServiceNow Helpdesk Support professionals, and how can they be addressed?

ServiceNow Helpdesk Support professionals often face challenges such as managing high ticket volumes, prioritizing urgent requests, and troubleshooting complex issues within the platform. Effective time management and strong communication skills are essential to address these challenges, as is a solid understanding of the ServiceNow environment. Collaborating closely with technical teams and using available documentation and knowledge bases can help in resolving issues more efficiently. Continuous learning and staying updated on ServiceNow updates and best practices are also key to overcoming daily obstacles and providing excellent support.

What are ServiceNow Helpdesk Support roles?

ServiceNow Helpdesk Support professionals are responsible for providing technical assistance and support for issues related to the ServiceNow platform. They help end-users and internal staff troubleshoot problems, resolve incidents, and maintain smooth operation of ServiceNow applications. Their tasks often include responding to service tickets, escalating complex problems, and ensuring that issues are resolved efficiently. These roles require strong communication skills, technical knowledge of the ServiceNow platform, and a customer-centric approach.

What is the difference between Servicenow Helpdesk Support vs ServiceNow System Administrator?

AspectServicenow Helpdesk SupportServiceNow System Administrator
CertificationsITIL, ServiceNow FundamentalsITIL, ServiceNow Certified System Administrator
Work EnvironmentHelpdesk, support teams, end-user assistanceIT operations, platform configuration, system management
Employer & IndustryIT service providers, internal IT departmentsLarge enterprises, IT service providers, consulting firms

Servicenow Helpdesk Support primarily focuses on assisting end-users, troubleshooting issues, and providing first-line support. In contrast, ServiceNow System Administrators manage and configure the ServiceNow platform, ensuring its optimal performance. While both roles require ITIL knowledge and ServiceNow certifications, Helpdesk Support emphasizes user support, whereas System Administrators handle platform administration and customization.

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Servicenow Helpdesk Support jobs near you
ServiceNow Administrator

ServiceNow Administrator

Wachter, Inc.

Lenexa, KS • On-site

Full-time

Posted 19 days ago

Wachter rating

8.6

Company rating: 8.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Wachter is in the middle of a large-scale ServiceNow implementation supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure, stabilize, and continuously improve the platform as it becomes a core enterprise system. 

This role will focus initially on implementation, integration support, and UAT readiness, then evolve into platform ownership, enhancement delivery, and operational excellence as ServiceNow moves into steady state. The ideal candidate is hands-on, comfortable working with imperfect requirements, a team player, and able to translate business processes into scalable ServiceNow solutions. 

Primary Responsibilities:

Implementation & Configuration (Initial Focus) 

  • Configure and maintain core ServiceNow modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation.  

  • Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.  

  • Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.  

  • Assist with data migration, field configuration, and environment readiness across development, test, and production instances.  

Integrations & Platform Alignment 

  • Collaborate with internal teams and vendors on integrations between ServiceNow and Salesforce, Dayforce, NetSuite, and MuleSoft, ensuring data consistency and business process alignment.  

  • Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.  

Operational Ownership & Continuous Improvement 

  • Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.  

  • Support role-based access, licensing, and environment governance as usage expands. 

  • Partner on training readiness, adoption support, and documentation, and supporting leadership as the platform scales.  

What Success Looks Like in the First 12 Months 

  • ServiceNow rollout milestones supported through successful UAT and production cutovers.  

  • Business stakeholders can clearly see end-to-end processes working across platforms (Salesforce → ServiceNow → NetSuite).  

  • Admin becomes a trusted contributor who proactively identifies improvements, not just reacting to requests.  

Qualifications:

Required Qualifications 

  • 4+ years of hands-on ServiceNow administration experience 

  • ServiceNow CSA or CIS certifications 

  • Direct experience supporting new implementations or major module rollouts  

  • Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs 

  • Experience supporting or coordinating integrations with external systems 

  • Comfortable working in fast-moving environments with evolving requirements 

  • Strong communication skills with technical and non-technical stakeholders 

Preferred Qualifications 

  • Experience with SPM, FSM, or complex project-based ServiceNow use cases 

  • Experience supporting UAT, pilots, and phased enterprise rollouts 

  • Familiarity with Agile delivery, release management, and MVP-based implementation 

Benefits Package: Company Paid!
  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings.
About:
 
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
 
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
 
 
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
 
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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