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Help Desk Jobs in Reno, NV (NOW HIRING)

Judge Group, Inc.

IT Support Specialist

Reno, NV

$25 - $30/hr

Fully Onsite - Reno, NV Job Summary The Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users.

State of Nevada (NV)

IT TECHNICIAN 3

Carson City, NV · On-site

$52K - $77K/yr

Assists with updating help desk technical documentation with direction from senior IT staff. Updates Division's internet site using Optimizely and assist with purchasing requests for IT Opeations. ...

Absolute Dental

Front Desk Receptionist

Reno, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Carson City, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Reno, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Sparks, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Minden, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Sparks, NV

$15 - $17/hr

Front Desk Receptionist Absolute Dental is proud to be the largest dental group in Nevada with ... If you enjoy helping patients, staying organized, and being the welcoming face that keeps an office ...

Absolute Dental

Front Desk Receptionist

Carson City, NV

$15 - $17/hr

Front Desk Receptionist Absolute Dental is proud to be the largest dental group in Nevada with ... If you enjoy helping patients, staying organized, and being the welcoming face that keeps an office ...

Absolute Dental

Front Desk Receptionist

Minden, NV

$15 - $17/hr

Front Desk Receptionist Absolute Dental is proud to be the largest dental group in Nevada with ... If you enjoy helping patients, staying organized, and being the welcoming face that keeps an office ...

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All JobsHelp Desk JobsHelp Desk Jobs in Reno, NV

Help Desk information

See Reno, NV salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for help desk in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Reno, NV? The most popular types of Help Desk jobs in Reno, NV are:
What are popular job titles related to Help Desk jobs in Reno, NV? For Help Desk jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Reno, NV look for? The top searched job categories for Help Desk jobs in Reno, NV are:
What cities near Reno, NV are hiring for Help Desk jobs? Cities near Reno, NV with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Reno, NV as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.
Help Desk Technician (62065)

Help Desk Technician (62065)

ADAMS AND ASSOCIATES INC

Reno, NV • On-site

$23.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY:

The Help Desk Technician provides Tier 1 level support and assists with Tier 2 support as designated by the Executive Director of IT.  This position is primarily responsible for desktop and laptop support for internal staff and is expected to provide exceptional customer service.

This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.

Professional Expectations:

  • Reliable, responsible, and professional demeanor
  • Strong customer service, problem-solving and analytical skills
  • Familiarity with AI tools/systems
  • Excellent verbal and written communications skills to communicate technical guidance and instruction to users on the use of Adams Systems
  • Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
  • Identify, analyze, research, diagnose and resolve technical problems for Windows based workstations, smartphones, tablets, and printers

RESPONSIBILITIES:

  • Provide helpdesk support for staff computers and peripherals.
  • Perform basic network troubleshooting.
  • Provide computer support in accordance with Adams and Associates IT Standard Operating Procedures (SOPs).
    • Provide support for desktop and laptop hardware, software, printers, and telephony devices.
    • Track, respond to, resolve, and document customer requests and issues in the help desk system (Zendesk).
    • Communicate proactively with end users about the status of help desk requests.
    • Provide backup IT support for Center locations as assigned by IT Management.
  • Provide technical support for projects assigned by IT Management.
  • Coordinate with IT vendors and contractors to troubleshoot issues and maintain the availability and stability of externally managed environments.
  • Travel occasionally to remote locations to support contract transitions, provide backup assistance, or perform IT assessments.
  • Various administrative tasks and other duties as assigned.

Qualifications and Experience:

  • Four-year degree from an accredited institution

OR

  • Two or more years of helpdesk support experience in a professional office environment
  • Experience supporting and maintaining windows-based systems and software
  • Required support experience:
  • Operating Systems:                 Windows 11
  • Desktop Applications:            Microsoft Office, Adobe Acrobat DC
  • Additional helpful experience:
  • Server Applications:                Acumatica, SQL Server
  • Server Administration:           DNS, DHCP, File and Print Shares, Remote Desktop Services
  • User Administration:              Active Directory, MS365
  • SaaS Applications:                    Zendesk, Azure, Microsoft 365, Sophos A/V, Webex, NinjaRMM
  • Network:                                     Meraki, UniFi, Site-to-site VPNs, Client VPNs
  • Security:                                      MFA, Phishing, Encryption, LAPS, BitLocker

Apply