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Help Desk Jobs in Reno, NV (NOW HIRING)

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New Deantronics! We're seeking a full-time IT Specialist - Help Desk to support our growing team. This role ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

State of Nevada (NV)

IT TECHNICIAN 5

Carson City, NV · On-site

$62K - $93K/yr

The incumbent will primarily monitor help desk support calls and email requests, ensuring all issues are properly documented and tracked through the help desk application. Responsibilities include ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Sparks, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Minden, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Carson City, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... Front Desk Receptionist As the first point of contact for our patients, you help create a positive ...

Gravity Haus

Front Desk Supervisor

Truckee, CA

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Help create staffing schedules based on business needs. * Conduct coaching conversations ...

Gravity Haus Inc

Front Desk Supervisor

Truckee, CA · On-site

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Help create staffing schedules based on business needs. * Conduct coaching conversations ...

Gravity Haus Inc

Front Desk Supervisor

Truckee, CA · On-site

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Help create staffing schedules based on business needs. * Conduct coaching conversations ...

Gravity Haus

Front Desk Supervisor

Truckee, CA · On-site

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Help create staffing schedules based on business needs. * Conduct coaching conversations ...

Gravity Haus

Front Desk Supervisor

Truckee, CA · On-site

$19.50 - $25.25/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Help create staffing schedules based on business needs. * Conduct coaching conversations ...

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All JobsHelp Desk JobsHelp Desk Jobs in Reno, NV

Help Desk information

See Reno, NV salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Reno, NV?

The most popular types of Help Desk jobs in Reno, NV are:

What are popular job titles related to Help Desk jobs in Reno, NV?

For Help Desk jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Reno, NV look for?

The top searched job categories for Help Desk jobs in Reno, NV are:

What cities near Reno, NV are hiring for Help Desk jobs?

Cities near Reno, NV with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

IT Specialist - Help Desk

New Deantronics

Sparks, NV • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description:

IT Specialist – Help Desk

Location: Sparks, NV
Status: Full-Time | Onsite


Join New Deantronics!
We’re seeking a full-time IT Specialist – Help Desk to support our growing team. This role is in-person. In this role, you’ll provide front-line technical support, keep our systems running smoothly, and help ensure employees have the tools they need to succeed. If you enjoy solving problems, delivering great service, and staying current on new technology, this is the place for you!


Why You’ll Love Working Here
  • Comprehensive Health Coverage (employer paid) – Medical, dental, and vision plans
  • Life Insurance – Employer-paid basic life
  • 401(k) with Employer Match – Plan for your future with our discretionary match
  • Generous Paid Time Off – 20 days of PTO to rest and recharge
What You’ll Do
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other devices.
  • Manage and maintain computer systems and networks, including backups, security protocols, software updates, and hardware configurations.
  • Install and configure desktop and laptop equipment as needed, ensuring all systems are operational.
  • Provide support for remote and on-site employees, addressing issues related to laptops, desktops, software, and peripherals.
  • Deliver high-quality customer service by responding to inquiries and IT-related requests in a professional and timely manner.
  • Update and maintain documentation and training materials related to IT policies, procedures, and best practices; Create and update internal support documentation for IT teams.
  • Stay current with the latest technologies and best practices in IT support and suggest improvements to enhance team performance and productivity.
  • Serve as a secondary point of contact for select external IT vendors, assisting with communications and coordination as needed.


What We’re Looking For
  • Strong knowledge of Windows OS, Mac OS, and Linux operating systems.
  • In-depth knowledge of Microsoft Office 365 Suite.
  • Familiarity with Cisco Networking and WebEx Control Hub administration.
  • Previous experience with Cisco Webex Room video systems.
  • Strong communication skills, both verbal and written, with the ability to troubleshoot and explain technical issues clearly to users of varying technical expertise.
  • Demonstrated ability to think critically and resolve technical issues efficiently.
  • Ability to work both independently and collaboratively within a team.
  • Excellent customer service skills with a professional demeanor when interacting with employees.
  • A genuine passion for technology with a strong willingness to learn and adapt to new tools and systems.

If you’re ready to put your tech skills to work in a supportive, collaborative environment—apply today to join New Deantronics as our next IT Specialist – Help Desk professional!

Requirements:
  • 3-5 years of experience in IT support, help desk, or system administration.
  • Microsoft 365 Administrator certification (preferred).
  • Experience with SolidWorks is a plus.
  • Experience with VMware management.
  • A degree or certification in Information Technology or a related field is preferred but not required.

Apply