... Help desk experience is a plus. - Working knowledge of Microsoft Intune is a plus. PEOPLE SKILLS - The ability to present information in a user-friendly language. - Exceptional customer service ...
... Help desk experience is a plus. - Working knowledge of Microsoft Intune is a plus. PEOPLE SKILLS - The ability to present information in a user-friendly language. - Exceptional customer service ...
... Help desk experience is a plus. - Working knowledge of Microsoft Intune is a plus. PEOPLE SKILLS - The ability to present information in a user-friendly language. - Exceptional customer service ...
... Help desk experience is a plus. - Working knowledge of Microsoft Intune is a plus. PEOPLE SKILLS - The ability to present information in a user-friendly language. - Exceptional customer service ...
Nevada Operations Supervisor
Reno, NV · On-site
$73K - $80K/yr
Knowledge sharing - Helps acculturate and educate junior staff in Burning Man culture and business ... It is helpful if the candidate has previously been to Burning Man and/or is familiar with its ...
New
Quick apply
Nevada Operations Supervisor
Reno, NV · On-site
$73K - $80K/yr
Knowledge sharing - Helps acculturate and educate junior staff in Burning Man culture and business ... It is helpful if the candidate has previously been to Burning Man and/or is familiar with its ...
New
Nevada Operations Supervisor
Reno, NV · On-site
$73K - $80K/yr
Knowledge sharing - Helps acculturate and educate junior staff in Burning Man culture and business ... It is helpful if the candidate has previously been to Burning Man and/or is familiar with its ...
New
Nevada Operations Supervisor
Reno, NV · On-site
$73K - $80K/yr
Knowledge sharing - Helps acculturate and educate junior staff in Burning Man culture and business ... It is helpful if the candidate has previously been to Burning Man and/or is familiar with its ...
New
Aviation Project Manager
Reno, NV · On-site
The ideal individual will provide mentoring to junior staff and QA/QC. The ideal individual for ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...
Aviation Project Manager
Reno, NV · On-site
The ideal individual will provide mentoring to junior staff and QA/QC. The ideal individual for ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...
Aviation Project Manager
Reno, NV · On-site
The ideal individual will provide mentoring to junior staff and QA/QC. The ideal individual for ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...
Quick apply
Aviation Project Manager
Reno, NV · On-site
The ideal individual will provide mentoring to junior staff and QA/QC. The ideal individual for ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...
Aviation Project Manager
Reno, NV · On-site
The ideal individual will provide mentoring to junior staff and QA/QC. The ideal individual for ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...
Aviation Project Manager
Reno, NV · On-site
The ideal individual will provide mentoring to junior staff and QA/QC. The ideal individual for ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...
Junior Help Desk information
See Reno, NV salary details
$14.38 - $16.08
12% of jobs
$17.57 is the 25th percentile. Wages below this are outliers.
$16.08 - $17.78
15% of jobs
The median wage is $19.44 / hr.
$17.78 - $19.48
24% of jobs
$19.48 - $21.18
13% of jobs
$21.18 - $22.88
9% of jobs
$23.19 is the 75th percentile. Wages above this are outliers.
$22.88 - $24.58
16% of jobs
$24.58 - $26.28
5% of jobs
$26.28 - $27.98
2% of jobs
$27.98 - $29.68
3% of jobs
$29.68 - $31.38
0% of jobs
$31.38 - $33.08
1% of jobs
$14
$21
$33
How much do junior help desk jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for junior help desk in Reno, NV is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.
What does a Junior Help Desk do?
A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.
What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?
To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.
What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?
Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.
What is the difference between Junior Help Desk vs Help Desk Technician?
| Aspect | Junior Help Desk | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma, basic IT knowledge | High school diploma, some certifications (e.g., CompTIA A+) |
| Work Environment | Entry-level support, supervised tasks | Support roles in IT departments, troubleshooting |
| Employer & Industry Usage | Common in small to medium businesses, IT support teams | Widespread across industries, technical support roles |
| Search & Comparison Intent | Often compared for entry-level IT support roles | More experienced, technical troubleshooting roles |
The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.
What are the most commonly searched types of Help Desk jobs in Reno, NV?
The most popular types of Help Desk jobs in Reno, NV are:
What are popular job titles related to Junior Help Desk jobs in Reno, NV?
For Junior Help Desk jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Junior Help Desk jobs in Reno, NV look for?
The top searched job categories for Junior Help Desk jobs in Reno, NV are:
Full-time
Posted 8 days ago
Echo Global Logistics rating
7.4
Based on 7 frontline employees who took The Breakroom Quiz
Job description
We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.
We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com
ABOUT THE POSITION
We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.
PRINCIPLE ACCOUNTABILITIES
- Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
- Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
- Effectively communicate status of reported problems to all necessary parties.
- Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
- Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
- Documents troubleshooting steps, communications, and resolution details in tickets for future review.
ABOUT THE REQUIREMENTS
The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:
DESIRED TECHNICAL SKILLS :
- Working knowledge of Microsoft Windows desktop systems.
- Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
- Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
- Ability to absorb and retain information quickly.
- Strong attention to detail.
- Prior Help desk experience is a plus.
- Working knowledge of Microsoft Intune is a plus.
PEOPLE SKILLS
- The ability to present information in a user-friendly language.
- Exceptional customer service skills.
- Experience working in a team-oriented collaborative environment.
- Strong interpersonal, verbal, and written communication skills.
- Excellent telephone communication skills.
Work Environment/Physical Demands Summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
#LI-SG1
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
This role is eligible for a bonus that is based on a combination of personal and business performance.
We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com
ABOUT THE POSITION
We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.
PRINCIPLE ACCOUNTABILITIES
- Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
- Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
- Effectively communicate status of reported problems to all necessary parties.
- Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
- Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
- Documents troubleshooting steps, communications, and resolution details in tickets for future review.
ABOUT THE REQUIREMENTS
The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:
DESIRED TECHNICAL SKILLS :
- Working knowledge of Microsoft Windows desktop systems.
- Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
- Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
- Ability to absorb and retain information quickly.
- Strong attention to detail.
- Prior Help desk experience is a plus.
- Working knowledge of Microsoft Intune is a plus.
PEOPLE SKILLS
- The ability to present information in a user-friendly language.
- Exceptional customer service skills.
- Experience working in a team-oriented collaborative environment.
- Strong interpersonal, verbal, and written communication skills.
- Excellent telephone communication skills.
Work Environment/Physical Demands Summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
#LI-SG1
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
This role is eligible for a bonus that is based on a combination of personal and business performance.
What Echo Global Logistics employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About Echo Global Logistics
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Chicago, IL, US
Year founded
2005