Help Desk Jobs in Reno, NV (NOW HIRING)

Sugar Bowl Resort is seeking a warm, detail-oriented Hotel Front Desk Agent to be the welcoming face of our mountain lodge - the first hello and the last goodbye for every guest who stays with us. You'll handle check-ins and check-outs, guest charges, and reservations for both hotel rooms and property rentals accurately, efficiently, and courteously, all while helping us promote our services and create an experience guests want to come back for. With a professional, welcoming presence, you'll identify and respond to guest needs promptly and thoughtfully to ensure every stay is a great one.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

High school diploma or equivalent

Previous hospitality experience or training is a plus, but a great attitude and willingness to learn go a long way

A natural team player who thrives in a fast-paced, guest-focused environment

Fluent in reading, writing, and speaking English

Comfortable with basic arithmetic and handling guest charges

Quick to understand both written and verbal direction

A warm, confident phone voice and excellent telephone etiquette

A genuine passion for hospitality and creating great guest experiences

Familiarity with the surrounding area, so you can offer guests real recommendations

Previous property management system (PMS) experience is a plus

Excellent organizational skills and attention to detail

Available to work varying shifts - mornings or nights, including weekends and holidays

What You'll do:

Manage spa booking requests and schedule guest appointments accurately and efficiently

Address guest concerns with professionalism and empathy, resolving issues with appropriate solutions while keeping your manager informed

Answer phones and manage reservations for hotel rooms and property rentals

Process deposits, cancellations, and guest correspondence

Handle guest check-ins and check-outs with accuracy and a smile

Assist guests with concierge-style recommendations and requests

Relay messages and respond promptly to guest needs

Greet every guest warmly and help set the tone for their stay

Address and resolve guest concerns with patience and professionalism

Generate reports and maintain accurate guest records

Respond to emergency procedures as needed

Promote the hotel and resort to help maximize room revenue

Help maintain clean, welcoming common areas

Support other hotel departments as needed, pitching in wherever the team needs an extra hand

Physical Requirements:

Ability to stand and remain on your feet for extended periods behind the front desk

Ability to lift, carry, and move items weighing 20-50 lbs, such as luggage and supplies

Manual dexterity for computer/PMS use, phone operations, and paperwork

Ability to work flexible shifts, including early mornings, evenings, weekends, and holidays

Comfortable navigating snowy or icy walkways typical of a mountain resort in winter

Sufficient visual and auditory acuity to monitor the lobby, greet guests, and safely operate phone/PMS systems

Winter Benefits:

Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

Paid sick time

Employee Assistance Program (EAP)

Professional development opportunities

Free ski and tubing passes for employees

Free ski passes for dependents

50% off food at our restaurants

Free group ski and snowboard lessons for employees

Employee discounted lift tickets for family and friends

Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

Hotel discounts

Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.