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It Help Desk Jobs in Reno, NV (NOW HIRING)

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New Deantronics! We're seeking a full-time IT Specialist - Help Desk to support our growing team. This role ...

Acro Service Corporation

Be Seen First

Helpdesk Analyst

Carson City, NV · On-site

$22/hr

Desktop Infrastructure · ITIL · Udemy IT Help Desk Professional Company Description With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized ...

Averro

Help Desk Specialist

Carson City, NV · On-site

ROLE & RESPONSIBILITIES We are seeking a Help Desk Specialist for a state transportation agency which would be a great opportunity for someone with experience in IT support operations and technical ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... This role manages user accounts and access, images and deploys devices, maintains help desk ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

State of Nevada (NV)

IT TECHNICIAN 5

Carson City, NV · On-site

$62K - $93K/yr

Job Summary This IT Technician V position is located within the Secretary of State's Information ... The incumbent will primarily monitor help desk support calls and email requests, ensuring all ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

IT Manager (Reno/hybrid) The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

IT Manager (Reno/hybrid) The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

... Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner • ... senior IT staff or the vendor on complex issues • Provide support for outdoor wireless ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA · On-site

Serve as the first point of contact for all IT support requests submitted via Zoho Desk, phone, or in person; triage, respond to, and resolve helpdesk tickets in a timely manner Provide hands-on ...

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other ...

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It Help Desk information

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How much do it help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for it help desk in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Reno, NV?

The most popular types of It Help Desk jobs in Reno, NV are:

What are popular job titles related to It Help Desk jobs in Reno, NV?

For It Help Desk jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Reno, NV look for?

The top searched job categories for It Help Desk jobs in Reno, NV are:

What cities near Reno, NV are hiring for It Help Desk jobs?

Cities near Reno, NV with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Reno, NV as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

IT Manager

Reno, NV

Revel Staffing
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Revel Staffingexternal

$95K - $125K/hr

Full-time

Re-posted 5 days ago

Job description

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


    Key Responsibilities

    • Manage IT help desk operations and support ticketing system
    • Oversee hardware, software, systems, and user-support processes
    • Support network, infrastructure, and endpoint performance
    • Troubleshoot technical issues across departments
    • Maintain IT documentation, system logs, and support procedures
    • Coordinate with vendors for system updates, support, and technology services
    • Track IT performance metrics, service levels, and recurring support issues
    • Improve user experience through timely, professional technical support
    • Identify opportunities to streamline IT workflows and reduce manual workload
    • Maintain confidentiality and comply with healthcare privacy and security standards
    • Perform additional IT-related duties as assigned

      Qualifications

      • 2+ years of IT support, systems administration, or related technical experience
      • Experience managing help desk or technical support environments
      • Knowledge of networking, systems administration, endpoint support, and troubleshooting
      • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
      • Ability to automate repetitive IT support processes
      • Strong documentation, organization, and communication skills
      • Ability to work effectively in a fast-paced, on-site healthcare environment
      • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
      • HIPAA training/certification required