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It Help Desk Manager Jobs in Reno, NV (NOW HIRING)

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New ... Manage and maintain computer systems and networks, including backups, security protocols, software ...

Acro Service Corp.

IT Support Specialist

Carson City, NV · On-site

$22 - $24/hr

Help Desk Service Specialist Duration: 12-month contract Location: Carson City, NV 89712- ONSITE ... Assisting with asset management of computers, peripheral devices and printers * Writing customer ...

Averro

Help Desk Specialist

Carson City, NV · On-site

ROLE & RESPONSIBILITIES We are seeking a Help Desk Specialist for a state transportation agency ... • Manage IT asset inventory including computers, peripherals, and printers • Proactively ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... This role manages user accounts and access, images and deploys devices, maintains help desk ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$20 - $27.50/hr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57K - $85K/yr

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and ... help desk applications configuration as used for change/problem management; principles and ...

Elemental Brands

IT Support Specialist

Reno, NV

Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV

Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

IT Manager (Reno/hybrid) The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

IT Manager (Reno/hybrid) The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of ... Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ...

Geo-Logic Associates

IT Manager

Sparks, NV · On-site

$97K - $119K/yr

Identify IT solutions and investments to support executive management team directives. * Advise the data science and AI technologies team on IT topics that support their objectives. * Develop custom ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Reno, NV

It Help Desk Manager information

See Reno, NV salary details

$38.9K

$86.5K

$135.1K

How much do it help desk manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for it help desk manager in Reno, NV is $86,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Reno, NV?

The most popular types of It Help Desk jobs in Reno, NV are:

What cities near Reno, NV are hiring for It Help Desk Manager jobs?

Cities near Reno, NV with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $86,720 per year, or $41.7 per hour.

IT Manager

Revel Staffing

Reno, NV

$95K - $125K/hr

Full-time

Re-posted 11 days ago

Job description

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


    Key Responsibilities

    • Manage IT help desk operations and support ticketing system
    • Oversee hardware, software, systems, and user-support processes
    • Support network, infrastructure, and endpoint performance
    • Troubleshoot technical issues across departments
    • Maintain IT documentation, system logs, and support procedures
    • Coordinate with vendors for system updates, support, and technology services
    • Track IT performance metrics, service levels, and recurring support issues
    • Improve user experience through timely, professional technical support
    • Identify opportunities to streamline IT workflows and reduce manual workload
    • Maintain confidentiality and comply with healthcare privacy and security standards
    • Perform additional IT-related duties as assigned

      Qualifications

      • 2+ years of IT support, systems administration, or related technical experience
      • Experience managing help desk or technical support environments
      • Knowledge of networking, systems administration, endpoint support, and troubleshooting
      • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
      • Ability to automate repetitive IT support processes
      • Strong documentation, organization, and communication skills
      • Ability to work effectively in a fast-paced, on-site healthcare environment
      • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
      • HIPAA training/certification required