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It Helpdesk Assistant Jobs in Reno, NV (NOW HIRING)

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other ...

Revel Staffing

IT Manager

Reno, NV · On-site

$85 - $120/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

Are you passionate about helping others and looking to grow your career in a supportive, mission ... Support workstation moves, adds, and changes across clinic and administrative spaces. * Assist with ...

Acro Service Corp.

IT Support Specialist

Carson City, NV · On-site

$22 - $24/hr

Help Desk Service Specialist Duration: 12-month contract Location: Carson City, NV 89712- ONSITE ... Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New Deantronics! We're seeking a full-time IT Specialist - Help Desk to support our growing team. This role ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57K - $85K/yr

Additional Position Requirements: IT Help Desk experience is required. Experience in troubleshooting, repairing, configuring, and installing computer software and hardware in an Enterprise ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

IT Manager (Reno/hybrid) The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of ... Experience managing or piloting AI-powered IT tooling (e.g., AI helpdesk/ticketing assistants, AI ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

IT Manager (Reno/hybrid) The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of ... Experience managing or piloting AI-powered IT tooling (e.g., AI helpdesk/ticketing assistants, AI ...

Cal Tech Services Inc

IT Technician (Field)

Reno, NV · On-site

$25 - $30/hr

You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ...

Geo-Logic Associates

IT Manager

Sparks, NV · On-site

$120K - $170K/yr

... advise and assist the executive management team in support of strategic initiatives. Key ... Identify IT solutions and investments to support executive management team directives. * Advise the ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

This special community helped bring skiing to "sunny California" since December 1939. Since then ... Assist with department moves and workstation relocations across resort locations • Install ...

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It Helpdesk Assistant information

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How much do it helpdesk assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk assistant in Reno, NV is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.03 per hour, depending on experience, location, and employer.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is a helpdesk assistant a stressful job?

A helpdesk assistant role can be stressful due to the need to handle multiple technical issues quickly and communicate effectively with users. The job often involves managing high call volumes, troubleshooting problems, and working under time pressure, which can contribute to stress levels. However, stress varies depending on the work environment, workload, and individual skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the most commonly searched types of It Helpdesk jobs in Reno, NV?

The most popular types of It Helpdesk jobs in Reno, NV are:

What cities near Reno, NV are hiring for It Helpdesk Assistant jobs?

Cities near Reno, NV with the most It Helpdesk Assistant job openings:

It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in Reno, NV as of June 2026, with employment types broken down into 1% As Needed, 96% Full Time, 2% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,229 per year, or $20.8 per hour.

IT Support Specialist

Redwood Materials

Mccarran, NV • On-site

Full-time

Re-posted 6 days ago

Redwood Materials rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

23rd of 92 rated recycling and waste

Job description

Position Summary:

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

  • Enterprise endpoint support - laptop and desktop management, domain accounts, software support, printers
  • Manufacturing support - Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
  • Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
  • Manufacturing Execution System (MES) Process development & support
  • Thorough troubleshooting, documentation, and resolution of support issues and processes
  • Escalation of trouble tickets to other support teams
  • Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
  • Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
  • Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
  • Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

  • 1+ years in an enterprise IT Support related role
  • Supporting HMIs, label printers, scanners, and other process support equipment
  • IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
  • Excellent customer service, attitude, and self-motivation
  • Desire to learn and grow along with the company

What Redwood Materials employees say

Pay

Hours and flexibility

Workplace

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