It Helpdesk Assistant Jobs in Reno, NV (NOW HIRING)

Who are we?

ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back.

We've become a household name in the luxury appliance industry, partnering with The Home Depot, Lowe's, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. We're known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and we're proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury experience possible. ZLINE is forging its own path-will you help us tell our story?

We are a four-time (2022, 2023, 2024, and 2025) Certified Great Place To Work. Go here to learn more, and follow us @zlinekitchencareers on Instagram for a behind-the-scenes look at what it's like to work for ZLINE.

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Position Overview:

The Director of IT and Development will play a pivotal role in overseeing our Information Systems and Technology teams while being responsible for all things tech at ZLINE. This leadership position requires a forward-thinking individual who can collaborate seamlessly with executive teams, foster strategic partnerships, and drive IT excellence across the board.

What we're looking for:

• Bachelor's degree in Information Technology, Computer Science, or related field. Master's degree preferred.
• A minimum of 2 years in an IT or Software Development leadership role
• 4+ years of experience in IT/IS with a proven track record of success.
• Strong understanding of IT infrastructure, software development pipelines, and system security.
• Experience deploying AI tools in a business setting, with a clear understanding of how risk varies by department and heightened judgment when output is customer-facing.
• Experience developing and deploying a direct-to-consumer eCommerce website
• Understanding of development in programming languages such as C#, TypeScript, Apex, and Liquid are a plus.
• Experience in administration of ERP, CRM, eCommerce, and Warehouse Management Software. Specific experience with NetSuite, Salesforce, and Shopify is a plus.
• Experience with networking systems, preferably Cisco Meraki and Spectrum Enterprise.
• Prior experience managing, integrating, and maintaining EDI connections with different retail partners.
• Strong experience with Microsoft Azure and related backend technologies
• Experience with administration of Google Workspace and Office 365 productivity suites.
• Familiarity with cybersecurity tools and practices, including intrusion detection systems and encryption protocols.
• Experience with database management systems, preferably Microsoft SQL Server.
• Exceptional communication skills, both written and verbal.
• Demonstrated ability to negotiate and manage contracts effectively.
• Strong problem-solving skills.
• Ability to think strategically and execute methodically.

Responsibilities:

• Develop and oversee all IT operations for the entire organization.
• Oversee and manage IT and Development teams.
• Provide strategic leadership to the IT department, aligning technology initiatives with the organization's long-term goals and business objectives.
• Lead, mentor, and inspire a high-performing team of IT professionals.
• Foster a culture of collaboration, accountability, and continuous improvement within the IT organization.
• Manage IT budgets, ensuring optimal resource allocation and cost-effectiveness.
• Knowledge of network configurations.
• Allocate IT resources effectively, setting tangible KPIs and goals to monitor progress and ensure success.
• Establish clear goals and performance standards for IT and Dev team, and regularly evaluate progress to ensure alignment with business priorities.
• Oversee the migration, integration, and management of key systems, including but not limited to: CRM, WMS ERP, TMS, VOIP, Email, and Cloud storage systems.
• Uphold the highest standards in cybersecurity, overseeing the management and maintenance of the enterprise network, firewalls, and other crucial network components.

Working Hours & Hours of Operation:

Monday -Thursday, 8:00 am-5:00 pm with a 1-hour lunch & Friday 8:00 am - 4:30 pm with a 30-minute lunch

Location: Reno, NV - in person/on-site, not remote

Pay dates are bi-weekly

What You'll Get:

Benefits are available to all full-time employees after 90 days

• Medical, dental, vision, and life insurance
• Company 401k match at 6%
• Access to a Health Savings Account or Flexible Spending Account
• Professional development assistance
• Paid time off
• Get in on the ground floor
• Ample opportunity for advancement; we want to see you grow
• Dog-friendly office space ... because dogs make everything better, right?

EEO

ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Check out our website and social media to learn more about ZLINE:

zlinekitchen.com

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