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Customer Service Help Desk Jobs in Nevada (NOW HIRING)

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New ... Deliver high-quality customer service by responding to inquiries and IT-related requests in a ...

The Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Western Funding enables the origination, accepts assignment of and services installment loan ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Western Funding enables the origination, accepts assignment of and services installment loan ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ... Outstanding and professional customer service skills; be very comfortable conversing with customers.

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ... Outstanding and professional customer service skills; be very comfortable conversing with customers.

Quanta Services

IT Analyst- Help Desk

Pahrump, NV · On-site

Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North ... desk and cellular phones, and tablets. · Travel to other offices and remote field locations to ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service help desk in Nevada is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.23 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.

What are popular job titles related to Customer Service Help Desk jobs in Nevada?

For Customer Service Help Desk jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Customer Service Help Desk jobs in Nevada look for?

The top searched job categories for Customer Service Help Desk jobs in Nevada are:

Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,934 per year, or $20.6 per hour.

Help Desk Support Analyst

Westlake Financial Services - Corporate

Las Vegas, NV • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Help Desk Support Analyst
Las Vegas, NV | On-site role

Base pay: $22 - $24 per hour
Minimum of 2 years of experience in IT troubleshooting and support.

Western Funding is a fast-growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automotive financing to borrowers with limited access to traditional credit. Western Funding enables the origination, accepts assignment of and services installment loan contracts originated by its national network of automobile dealers. Dealers own their portfolios and share in the collections on the associated installment loan contracts.

As a Helpdesk Support Analyst, you will have the opportunity to work with technology departments from various companies in the Hankey Investments Group to ensure reliable operation of our systems.

Responsibilities:

  • Process new user setup and termination requests in required systems.
  • Respond to phone calls, emails and online tickets using company’s ticketing system.
  • Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)
  • Communicate with third party vendors and providers.
  • Maintain inventory system and keep a detailed log of assets for traceability.
  • Occasional weekend and evening support, either on call or on site when needed.
  • Be in charge of premises access, create, assign and disable identification badges.
  • Review system logs and escalate errors.

Essential Skills and Knowledge

  • Minimum of 2 years of experience in IT troubleshooting and support.
  • Take initiative, be proactive and propose improvements to streamline existing processes.
  • Strong organizational skills and ability to take ownership of issues.
  • Basic PC hardware knowledge and computer device setup and troubleshooting.
  • Advanced knowledge of Windows desktop OS version 7, 8 and 10.
  • Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
  • Knowledge of shared and network printers. Ability to troubleshoot, install and repair drivers.
  • Advanced knowledge of networking, setup and troubleshooting.
  • Knowledge of Microsoft Office suite, especially Outlook.

Education

  • Bachelor’s Degree in Computer Science or related technical field.
  • Certifications such as A+, Network+ are optional but preferred.

Requirements

  • Local candidates only.
  • No remote work.

What’s the expected pay for this role? 

  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL-TIME BENEFITS

  • Medical, Dental, and Vision benefits 
  • Life Insurance and Long-term disability plans 
  • Flexible Spending Account 
  • 401K matching 
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
  • Wellness Programs 
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
  • Career Path Opportunities 
  • Discounts on Parks, Museums, Movie Tickets, and Attractions 
  • Employee Loan Assistance  
  • Annual Flu Shot
  • Paid Vacations Days 
  • Paid Sick days 
  • Paid holidays 
  • HGym (available in our Los Angeles, CA & Dallas,TX office) 
  • Rental Car Discounts, Dell Member Purchase Program 
  • UKG Wallet 

ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

#WFI

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