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Help Desk System Administrator Jobs in Texas (NOW HIRING)

MyCHN

System Administrator I

Houston, TX

Join MyCHN as a Systems Administrator I At MyCHN (My Community Health Network) , we believe ... Experience with help desk ticketing systems or a willingness to learn Preferred: * A+ or Network ...

Cymertek

System Administrator

San Antonio, TX · On-site

... Help Desk Technician, Network Engineer, Security Administrator, ect. DEGREE (Level Desired) Bachelor's Degree DEGREE (Focus) Information Technology, Computer Science, Network Engineering, Systems ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... The contractor's responsibilities will be to provide moderately complex Level-I system support.

Blue Learning

Systems Administrator

Lewisville, TX · On-site

The aim of the System Administrator is to align the outcome of the position's responsibilities and ... Works to resolve help desk tickets * Assist with inventory for student loaner devices * All other ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

... IT service management system. * Deliver frontline assistance for desktops, laptops, printers ... Administer user access by handling password changes, account setup, permission updates, and ongoing ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Provide first-level support for hardware, software, and system issues * Diagnose and resolve user ... help desk or technical support experience * Strong knowledge of Windows operating systems

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Help Desk System Administrator information

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Texas?

For Help Desk System Administrator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Texas look for?

The top searched job categories for Help Desk System Administrator jobs in Texas are:

What cities in Texas are hiring for Help Desk System Administrator jobs?

Cities in Texas with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

System Administrator

iNovex Information Systems

San Antonio, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Job Brief
Help desk, information technology
Job Description
The RealmOne TRIBE is looking for you!
RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.
Join us on this journey as we execute this mission-critical contract providing systems architecture and engineering in a world-wide multi-level Enterprise IT environment!
Your effort and expertise are crucial to the success and execution of this impactful mission. This opportunity supports an Enterprise IT contract with a team of SIGDEV Analysts, Systems Engineers, Junior Engineers, Telecommunication Technical Analysts and System Administrators, responsible for the architecture, engineering, integration, operations, maintenance and sustainment of multi-level Enterprise IT environment.
Job Description:
  • We are looking for a dedicated Systems Administrator who provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The System Engineer LCAT shall possess the following capabilities:
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Optimize system operations and resource utilization and perform system capacity analysis and planning.

Qualifications
  • Level 1:
  • Five (5) years' experience as an SA in programs and contracts of similar scope, type and complexity is required.
  • Level 2:
  • Ten (10) years' experience as an SA in programs and contracts of similar scope, type and complexity is required.
  • Level 3:
  • Fifteen (15) years' experience as an SE in programs and contracts of similar scope, type and complexity is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.

Position requires active Security Clearance with appropriate Polygraph
Pay Range:
The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role.
RealmOne Benefits:
  • Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family with buy-up option available.
  • Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share. Immediate vested, no match required!
  • Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training.
  • Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance.
  • MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules - -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more.

ABOUT US
  • RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges.
  • Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Government and commercial sectors.
  • RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia.
  • RealmOne has earned numerous awards, including being named a Top Workplace by the Baltimore Sun. With more than 30+ active contracts, 12 of which are prime, RealmOne stands as a premier innovator supporting the Government and Department of Defense, with team members located nationwide.

Disclaimer: Benefits packages offered by RealmOne are subject to variation and may differ based on work location, clearance level, and other eligibility criteria. Specific eligibility, availability, and scope of benefits are not guaranteed, may differ from those generally described, and remain subject to modification at the sole discretion of the company.

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