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Help Desk System Administrator Jobs in Texas (NOW HIRING)

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

... IT service management system. * Deliver frontline assistance for desktops, laptops, printers ... Administer user access by handling password changes, account setup, permission updates, and ongoing ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

... multiple systems by phone, email, and in-person. You will be empowered to provide first class ... Administer and support Microsoft 365 services, including Exchange Online mailboxes, shared ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team ... Comfortable working with computer applications and learning new software systems. Why This Role?

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Provide first-level support for hardware, software, and system issues * Diagnose and resolve user ... help desk or technical support experience * Strong knowledge of Windows operating systems

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Applies learned skills to perform problem resolution across integrated platforms, systems ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level ... system. • Maintains technical knowledge by attending training, workshops, and reviewing ...

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Help Desk System Administrator information

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Texas?

For Help Desk System Administrator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Texas look for?

The top searched job categories for Help Desk System Administrator jobs in Texas are:

What cities in Texas are hiring for Help Desk System Administrator jobs?

Cities in Texas with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Enterprise Service Desk I

Able Forces

Fort Worth, TX • On-site

$24.67/hr

Full-time

Medical, PTO

Re-posted 24 days ago

Job description

Company Description
Able Forces, founded by 2 veterans, is a 501(c)(3) non-profit providing professional, career-oriented employment exclusively to Wounded Warriors and Disabled Veterans.
The primary focus of employment for our Warriors is on Federal and Commercial contracts. Our contracts reflect a variety of professional disciplines including Military Subject Matter Experts (SMEs), Military Analysts, Administrative and Program Management Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared environments.
Able Forces employment opportunities focus exclusively on career-oriented, entry to senior level positions.
We are currently executing contracts in Washington DC Metro Area, Alexandria VA, Huntsville Alabama, Ft. Benning GA, and Orlando/Tampa FL. Existing customers include:
  • U.S. Army PEO STRI
  • Missile Defense Agency
  • Special Operations Command
  • Ft. Belvoir Mark Center
  • Military One Source
  • Department of Energy

Job Description
Essential Duties and Responsibilities:
Under direct supervision:
• Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks
• Execute scripts
• Produce tailored reports
• Conduct audits
• Conduct Tier 1 analysis for Service Desk escalation
• Open and close tickets
• Correlate events and incidents for management of Information Technology Services
Qualifications
Minimum Requirements:
• Must be a Veteran
  • Active Secret Clearance or have the ability to obtain one

DoD 8570 Baseline Compliance Level II (must have at least one):
• GSEC • Security+ CE • SSCP • CCNA- Security • GISA • CISSP (or Associate) • GCIH • CASP • GCED
AND
Computing Environment (CE) certification (must have at least one)
Examples of acceptable CE certifications: MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server Administrator: Windows Server 2008, MCITP Enterprise Administrator: Windows Server 2008, MCITP Virtualization Administrator Windows Server 2008 R2, MCSA Windows Server 2008, Windows Server 2012, MCSE Server Administrator, Windows Server 2003, MCSE Desktop Infrastructure 2012, MCSE Server Infrastructure 2012, MCSE Private Cloud 2012, VCP 4, VCP 5
Note: A+ CE, Server+ CE and CCNA can be used to complete the Computing Environment (CE) certification requirement if the applicant has at least one other 8570 Baseline certification. For example if an applicant has Security+ CE and A+ CE, the Security + CE would be used for baseline and A+ CE would be used for Computing Environment (CE)
NOTE:
We are willing to review all certifications a candidate has as long as they have at least one of the 8570 baseline certifications first.
• As this contract is expected to last at least 5 years, applicants who are working to complete certifications can contact us now for an initial intro and continue to follow up as certifications are acquired.
Additional Information
Basic information:
Position: Enterprise Service Desk (ESD) Level 1 support
Start date: 12 March 2015
Hourly: $24.67
Health & Welfare: $4.02 per hour
Full benefits package available
Paid Time Off
10 Days Vacation
5 Days Sick
11 Federal Holidays
Location: Ft. Worth, Texas

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