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Help Desk System Administrator Jobs (NOW HIRING)

WorldTech Management Solutions

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Help Desk/Support -Systems Administrator

Arlington, TN · On-site

$40K - $43K/yr

We're expanding our team and seeking a Help Desk Support -Systems Administrator who's passionate ... Your day-to-day will include troubleshooting, system administration, and collaborating with a ...

Populous

Help Desk Administrator

Houston, TX · On-site

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... Providing Tier I technical assistance via phone, in-person and by ticketing system. * Diagnosing ...

Whmc

Help Desk Technician II

Colfax, WA · On-site

$26 - $45.50/hr

The Help Desk Technician II provides intermediate technical support to ensure smooth Information Systems operations throughout Whitman Hospital and Medical Clinics, including the main campus and ...

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Help Desk System Administrator information

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$76.5K

How much do help desk system administrator jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk system administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

More about Help Desk System Administrator jobs
What cities are hiring for Help Desk System Administrator jobs? Cities with the most Help Desk System Administrator job openings:
What states have the most Help Desk System Administrator jobs? States with the most job openings for Help Desk System Administrator jobs include:
What job categories do people searching Help Desk System Administrator jobs look for? The top searched job categories for Help Desk System Administrator jobs are:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, and 13% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
Help Desk / Systems Administrator / Service Desk Engineer

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Saint Louis, MO • On-site

Full-time

Posted 5 days ago

Job description

Salary: DOE

Help Desk / Systems Administrator / Service Desk Engineer



Forward Slash Technologyis a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.


The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.


KEY RESPONSIBILITIES


System Configuration & Maintenance

  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.


User & Desktop Support

  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.


Network Support

  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.


Server & Cloud Support

  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.


Security & Compliance

  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.


Documentation & Inventory

  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.


Professional Development

  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.


REQUIRED QUALIFICATIONS

  • Associates or bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.


PREFERRED QUALIFICATIONS

  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.


EMPLOYMENT REQUIREMENTS

  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.


JOB SPECIFICS

  • Job Type:Full-time, Monday through Friday, salaried.
  • Work Hours:Between 7:00 AM and 6:00 PM (shift-based).
  • Location:St. Louis, MO area.
  • Remote Status:Not eligible for remote work.