ZipRecruiter

Log In

1

Help Desk Support Software Jobs in Maine (NOW HIRING)

Open Net ME, LLC

Senior Help Desk Support

Portland, ME · On-site

$45K - $65K/yr

Provide Tier 2/Tier 3 support for hardware, software, network, and account-related issues. * Serve ... Qualifications * 3+ years of experience in help desk, desktop support, or technical support roles.

Georgia

Help Desk Technician

Augusta, ME · On-site

$14/hr

Initiate and maintain customer support for computer software and application services; * Monitor Help-Desk work orders, providing support and resolution. * Resolve routine problems as instructed or ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Assists with help desk tier 1 trouble tickets ... Supports hardware (e.g. Mixer) and software used to take an electronic record. * Helps ensure that ...

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME · On-site

$20.25 - $27.75/hr

Conduct MACD within office records and monitoring software. Provide support to the field ... Log all help desk interactions in work ticket tracking system. * Administer help desk software.

Robert Half

Help Desk/Desktop Support Analyst

Portland, ME · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance ... The role focuses on maintaining productivity by resolving device, software, and access problems ...

NEOGOV

Technical Support Specialist I

Bangor, ME · On-site

NEOGOV is a part of Husson University, and they are seeking a Technical Support Specialist I to ... help desk software, databases, and remote control Company : NEOGOV is the leading provider of ...

Fairfield Inn Brunswick

Front Desk Associate

Brunswick, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle ...

Hilton Worldwide Holdings

Front Desk Associate

Scarborough, ME · On-site

$14.25 - $18.25/hr

Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are hiring a Front Office Associate to welcome guests, manage reservations, handle ...

next page

Showing results 1-20

All JobsHelp Desk Support Software JobsHelp Desk Support Software Jobs in Maine

Help Desk Support Software information

What cities in Maine are hiring for Help Desk Support Software jobs?

Cities in Maine with the most Help Desk Support Software job openings:

Senior Help Desk Support

Portland, ME • On-site

Open Net ME, LLC
See more jobs at Open Net ME, LLCexternal

$45K - $65K/yr

Full-time

Posted 27 days ago

Job description

Please reside in the Portland Maine general area.  This job requires onsite support to our customers.

We are seeking an experienced and customer-focused professional to provide advanced technical support to end users and help maintain a reliable, efficient IT environment. In this role, you will be part of an experienced team where collaboration and knowledge sharing is expected resolve incidents, help improve support processes, service quality and importantly customer satisfaction.

Responsibilities
  • Provide Tier 2/Tier 3 support for hardware, software, network, and account-related issues.
  • Serve as valued resource for the service desk team and assist with complex troubleshooting.
  • Diagnose and resolve incidents related to operating systems, applications, peripherals, and connectivity.
  • Manage support tickets from intake through resolution, ensuring timely updates and accurate documentation.
  • Support user onboarding and offboarding, including account setup, device preparation, and access management.
  • Collaborate with infrastructure, network and server engineers to resolve technical issues and implement solutions.
  • Identify recurring issues and recommend process improvements, knowledge base updates, and preventive measures.
  • Assist with endpoint management, system updates, patching, and basic administration tasks.
  • Communicate technical information clearly and professionally to users of varying technical backgrounds.
  • Monitor support trends and contribute to service desk reporting and performance improvements.
Qualifications
  • 3+ years of experience in help desk, desktop support, or technical support roles.
  • Strong troubleshooting skills across Windows and/or macOS environments.
  • Experience supporting Microsoft 365and Google Workplace, email systems, account permissions, and common business applications.
  • Familiarity with ticketing systems, remote support tools, and endpoint management platforms.
  • Understanding of networking fundamentals such as DNS, DHCP, VPN, and connectivity troubleshooting.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to prioritize multiple requests and work effectively in a fast-paced environment.
  • Experience documenting solutions and contributing to knowledge base content.
  • A valid driver's license and reliable transportation
Preferred Qualifications
  • Associate’s degree or equivalent practical experience in IT support.
  • Industry certifications such as CompTIA A+, Network+, Microsoft, Google or similar credentials.
  • Experience supporting Active Directory, group policies, or identity and access management workflows.
  • Exposure to ITIL-based service management practices.
  • Experience assisting with device imaging, deployment, and lifecycle management.
What We Offer
  • A collaborative environment where your technical expertise and customer service skills make a direct impact.
  • Opportunities to expand your knowledge across systems, tools, and technologies.
  • The chance to contribute to process improvements and stronger end-user support experiences.
  • A professional team culture focused on reliability, responsiveness, and continuous learning.

If you enjoy solving problems, supporting people, and serving as a trusted technical resource, we encourage you to apply.