ZipRecruiter

Log In

1

Help Desk Support Software Jobs in Maine (NOW HIRING)

Winxnet

Technical Support Specialist

Portland, ME · On-site

Work on escalations from Tier 1 (Help Desk) * Provide regular maintenance and support for assigned ... Backup Software - configuration experience with more than one Backup Exec, DPM, Windows NT Backup ...

Bath Spa University

Within this role you will provide first-line support for hardware and software issues, ensuring a ... Knowledge of working with Service Desk systems (remote access, Active Directory, Microsoft 365 ...

Instant Serve LLC

Helpdesk Technician

Augusta, ME · On-site

$19.75 - $26.75/hr

Provides technical assistance, support, and advice to end users for hardware, software, and systems. * Provides hands-on technical assistance to business and technical users. * Investigates and ...

The Francis Company

Front Desk Agent

Portland, ME · On-site

$14.75 - $18.75/hr

This job will also include movement around the entire property to help assist in all areas of the ... Experience with hotel reservations software * Customer service experience * Excellent communication ...

3LINKS Technologies Inc

Be Seen First

AutoCAD Technician

Kittery, ME · On-site

$25 - $29/hr

... IM), to include help desk operations. Moreover, 3LINKS specializes in design, management ... Support Services

previous page

Showing results 41-60

All JobsHelp Desk Support Software JobsHelp Desk Support Software Jobs in Maine

Help Desk Support Software information

What cities in Maine are hiring for Help Desk Support Software jobs?

Cities in Maine with the most Help Desk Support Software job openings:

Technical Support Specialist

Portland, ME • On-site

Winxnet
See more jobs at Winxnetexternal

Full-time

Re-posted yesterday

Job description

Technical Support Specialist
Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do attitude, and are customer-focused, this may be the right position for you.
The Technical Support Specialist position at Winxnet is part of the Tier 2 Team.
Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers. They also work directly with the Tier 3 staff in support of project implementations.
Responsibilities:
  • Work with dispatch for escalation on emergencies and tickets form Tier 1 or escalations to Tier 3 level support as needed
  • Work on escalations from Tier 1 (Help Desk)
  • Provide regular maintenance and support for assigned clients
  • Provide phone, on-site, and remote support as needed
  • Monitor status of all open tickets
  • Notify responsible manager / account manager of high priority problems, critical status changes, client complaints, call aging and training
  • Enter revised status information into the incident management system
  • Diagnosis skills of technical issues
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Update ticket with client response and time entry
  • Complete all assigned operational and procedural tasks
  • Assist with general administrative tasks as needed
  • Occasionally, based upon client need and staff availability, all staff will be expected to work after hours and weekends for pager duty and scheduled projects
  • Have a positive attitude, be self-motivated, reliable and customer-focused
  • Have excellent written and oral communication and interpersonal skills
  • Ability to multi-task and adapt to changes quickly
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Windows XP, Window 7
  • Workstation and Laptop Hardware Support
  • Backup Software - configuration experience with more than one Backup Exec, DPM, Windows NT Backup, etc.
  • Anti-Virus - configuration experience with more than one A/V - Sophos, MacAfee, Trend, Norton, etc.
  • Working knowledge of Active Directory
  • Experience with Exchange and or virtualization is a plus
Desired Skills and Experience
General:
Technical Experience:
Winxnet, Inc. is an Equal Opportunity/Affirmative Action Employer.

Apply