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Help Desk Support Software Jobs in New York (NOW HIRING)

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook ... Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

... user support and customer service. Providing technical assistance via e-mail, phone, help desk ... software programs (in particular Windows 10, Office 2016, Office 365, iManage) • Strong problem ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Kith

Help Desk Support Specialist

Brooklyn, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... This is a tier-1/2 support role focused on end-user hardware, software, and device support ...

Kith

Help Desk Support Specialist

New York, NY

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... This is a tier-1/2 support role focused on end-user hardware, software, and device support ...

Swatch Group

IT Help Desk Support

Secaucus, NJ · On-site

Manage software licenses, IT assets, and inventory records to maintain compliance and accurate ... This position requires the IT Help Desk Support to have the ability to operate computer equipment ...

The SWATCH Group

IT Help Desk Support

Secaucus, NJ · On-site

$60 - $80/hr

IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical ... Manage software licenses, IT assets, and inventory records to maintain compliance and accurate ...

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Help desk Support

Secaucus, NJ • On-site

Integrated Resources, Inc ( IRI )
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resources, Inc ( IRI )external

$20.75 - $28.50/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. They are seeking a Help Desk Support professional to provide first tier support for IT related issues, maintain application expertise, and ensure timely resolution of customer calls.
Responsibilities:
• Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.
• Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.
• Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.
• Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.
• Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.
• Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.
• Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.
• Event Support: Provide support for Events (Domestic and International)
• Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.
Qualifications:
Required:
• Strong written, verbal and interpersonal skills.
• Strong pro-active task management and follow-up skills.
• Solid technical skills, including hardware and software configurations.
• Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.
• Solid understanding of Windows Operating Systems (Win 7, etc.)
• At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience.
• This should include hands-on experience supporting custom software applications and physical hardware builds and configurations.
Company:
Integrated Resources Inc. Founded in 1996, the company is headquartered in Edison, USA, with a team of 501-1000 employees. The company is currently Late Stage.
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About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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