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Help Desk Support Software Jobs in New York (NOW HIRING)

IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical ... Manage software licenses, IT assets, and inventory records to maintain compliance and accurate ...

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Technical Support: Provide phone-based support for IT issues related to hardware, software, and ...

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Technical Support: Provide phone-based support for IT issues related to hardware, software, and ...

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

Proven working experience in providing help desk support * Proficiency in English * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication ...

The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password ...

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... and software technical assistance to the Firm's users. * Troubleshooting, support and provide ...

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... and software technical assistance to the Firm's users. * Troubleshooting, support and provide ...

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26/hr

Troubleshoot and resolve hardware and software issues. * Document and track support requests ... Previous Help Desk, Technical Support, or Service Desk experience. * Strong troubleshooting ...

Showing results 21-40

Help Desk Support Software information

What cities in New York are hiring for Help Desk Support Software jobs?

Cities in New York with the most Help Desk Support Software job openings:

IT Help Desk Support

Secaucus, NJ • On-site

Other

Posted 5 days ago


Job description

Job description

IT Help Desk Support – Information Technology Team

  • Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.
  • Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime.
  • Install, test, configure, and deploy new workstations, POS systems, printers, and software applications.
  • Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation.
  • Support and troubleshoot Cegid POS applications, ensuring seamless retail operations.
  • Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking.
  • Resolve email and mobile device issues across Microsoft Outlook, Microsoft 365, iOS, and IOS App Platforms.
  • Troubleshoot network connectivity issues involving LAN/WAN, wireless networks, VPN connections, and retail store communications.
  • Support remote workforce users through remote access tools, assisting with hardware, software, and system upgrades.
  • Serve as a point of contact for IT service requests received via phone, email, ticketing systems, and Microsoft Teams.
  • Administer Active Directory user accounts, password resets, security group management, and account maintenance.
  • Perform basic network, system, and application troubleshooting to identify and resolve operational issues.
  • Coordinate service requests and escalations with internal IT teams, External vendors, and third-party support providers.
  • Execute workstation hardware refreshes and software upgrades to ensure system reliability, performance, and security compliance.
  • Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations.
  • Use of ServiceNow for documentation of incidents, resolutions, hardware inventory, and support procedures.
  • Travel to retail locations may be required up to 15% of the time
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