Dallas, TX · On-site
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as ... to management Strong electro-mechanical aptitude Experience using logic and methods to solve ...
Dallas, TX · On-site
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as ... to management Strong electro-mechanical aptitude Experience using logic and methods to solve ...
A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support ... User access and account management * Microsoft applications * Experience supporting enterprise ...
A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support ... User access and account management * Microsoft applications * Experience supporting enterprise ...
Alpharetta, GA · On-site
$20 - $27.25/hr
Help Desk Support 709984 Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the ... management as needed. • Review accounts for accuracy of provision or deprovision based on ...
Alpharetta, GA · On-site
$20 - $27.25/hr
Help Desk Support 709984 Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the ... management as needed. • Review accounts for accuracy of provision or deprovision based on ...
Denver, CO · On-site
$20.50 - $27.75/hr
The Identity and Access Management unit is responsible for provisioning support which includes ... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ...
Denver, CO · On-site
$20.50 - $27.75/hr
The Identity and Access Management unit is responsible for provisioning support which includes ... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide ... In this help desk support specialist opportunity, the ideal candidate will be responsible for ...
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide ... In this help desk support specialist opportunity, the ideal candidate will be responsible for ...
Conway, AR · On-site
$17.50 - $23.75/hr
Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...
Conway, AR · On-site
$17.50 - $23.75/hr
Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...
$45K - $65K/yr
Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... Keep communication flowing by managing support team escalations and alert broadcasts. * Take charge ...
$45K - $65K/yr
Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... Keep communication flowing by managing support team escalations and alert broadcasts. * Take charge ...
Mason, OH · On-site
$18.75 - $25.50/hr
Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...
Mason, OH · On-site
$18.75 - $25.50/hr
Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...
Herndon, VA · On-site
$19.25 - $26/hr
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the ... Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And ...
Herndon, VA · On-site
$19.25 - $26/hr
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the ... Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Documentation in the incident management system is required for both real-time voice and virtual ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Documentation in the incident management system is required for both real-time voice and virtual ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Documentation in the incident management system is required for both real-time voice and virtual ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Documentation in the incident management system is required for both real-time voice and virtual ...
Herndon, VA · On-site
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the ... Seeking Help Desk Support Service Specialist - Intermediate candidates with relevant Government And ...
Herndon, VA · On-site
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the ... Seeking Help Desk Support Service Specialist - Intermediate candidates with relevant Government And ...
Cross Lanes, WV · On-site
Logs and tracks calls using problem management database, and maintains history records and related ... Computer support experience preferred * Experience with Jack Henry programs (i.e. Silverlake ...
Quick apply
Cross Lanes, WV · On-site
Logs and tracks calls using problem management database, and maintains history records and related ... Computer support experience preferred * Experience with Jack Henry programs (i.e. Silverlake ...
Cincinnati, OH · On-site
$20 - $23/hr
Helpdesk Specialist JOB LOCATION: Cincinnati, OH WAGE RANGE*: 20 - 23.00 / hour Must be W2 JOB ... Respond to client staff's telephone inquiries concerning support, processing or request procedures ...
Quick apply
Cincinnati, OH · On-site
$20 - $23/hr
Helpdesk Specialist JOB LOCATION: Cincinnati, OH WAGE RANGE*: 20 - 23.00 / hour Must be W2 JOB ... Respond to client staff's telephone inquiries concerning support, processing or request procedures ...
$19.25 - $26/hr
Provides computer hardware and software support to end users on a variety of issues. Identifies ... Typically reports to a supervisor or manager. Additional Information Knowledge of Ghost Imaging ...
$19.25 - $26/hr
Provides computer hardware and software support to end users on a variety of issues. Identifies ... Typically reports to a supervisor or manager. Additional Information Knowledge of Ghost Imaging ...
Scranton, PA · On-site
$58K - $62K/yr
Provides 1st line technical support; answering support queries via phone and Help Desk ticket ... management principles. * Takes ownership of user problems and be proactive when dealing with user ...
Scranton, PA · On-site
$58K - $62K/yr
Provides 1st line technical support; answering support queries via phone and Help Desk ticket ... management principles. * Takes ownership of user problems and be proactive when dealing with user ...
VA · On-site
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and ... Completing other non-ticket creation duties as assigned by Service Desk Management Abiding by ...
VA · On-site
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and ... Completing other non-ticket creation duties as assigned by Service Desk Management Abiding by ...
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
| Aspect | Help Desk Support Manager | Help Desk Technician |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are common | Usually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common |
| Work Environment | Oversees support teams, manages workflows, and handles escalations in an office or call center setting | Provides technical support directly to end-users, often in an office or remote environment |
| Responsibilities | Manages support staff, develops support policies, and ensures customer satisfaction | Resolves technical issues, installs hardware/software, and assists users with technical problems |
The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.
Cities with the most Help Desk Support Manager job openings:
The most popular types of Help Desk Support jobs are:
States with the most job openings for Help Desk Support Manager jobs include:
For Help Desk Support Manager jobs, the most frequently searched job titles are:
Dallas, TX • On-site
$19.75 - $26.75/hr
Contractor
Re-posted 9 days ago
Service performance and availability monitoring
Active Directory account creation
Data backup and
Desktop software installs
Emergency notifications and escalations
Troubleshoots end-user hardware and software related issues
Provides superior customer service
Remote Desktop Support.
Answer Service Desk/Help Desk calls
Working service tickets
Other Technical duties as assigned
Skills/Experience:
Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
Strong electro-mechanical aptitude
Experience using logic and methods to solve difficult problems with effective solutions
Experience finding hidden problems
A+
MCP or MCAS or MOS certification
Strong at honest analysis, and finding hidden answers to problems.
Strong customer service communication skills
Preferences:
ITIL
All your information will be kept confidential according to EEO guidelines.
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Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Recruiting and staffing services
51 - 200 Employees
Columbia, MD, US
2006
