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Help Desk Support Manager Jobs (NOW HIRING)

Qualcom Talent Management

Help Desk Support Agent

Trenton, NJ · On-site

$17 - $21.75/hr

As a part of the Help Desk Team, you will be responsible for delivering support to the users in our ... Alert management of issues or concerns that require escalation for complete resolution or which may ...

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

Through the USTECH Talent Network of 100% company-owned and managed offices, we provide highly ... Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 ...

TEKsystems

Help Desk Support Analyst

Shelton, CT

$25 - $30/hr

Skills MacOS, Macbook, microsoft office, Windows 11, Kandji, ServiceNow, Microsoft teams, Desktop, Help desk, Help desk support Top Skills Details MacOS,Macbook,microsoft office,Windows 11,Kandji ...

360 IT Professionals

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Swatch Group

IT Help Desk Support

Secaucus, NJ · On-site

Manage software licenses, IT assets, and inventory records to maintain compliance and accurate ... This position requires the IT Help Desk Support to have the ability to operate computer equipment ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

Stem Xpert

Help Desk Support I

Denver, CO · On-site

$21 - $28.75/hr

Our projects managers are based in both the US and India. You can opt for a US-based project ... Provides support to end users on a variety of issues. Identifies, researches, and resolves ...

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Help Desk Support Manager information

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$37.5K

$83.8K

$124.5K

How much do help desk support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for help desk support manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Support Manager vs Help Desk Technician?

AspectHelp Desk Support ManagerHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are commonUsually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common
Work EnvironmentOversees support teams, manages workflows, and handles escalations in an office or call center settingProvides technical support directly to end-users, often in an office or remote environment
ResponsibilitiesManages support staff, develops support policies, and ensures customer satisfactionResolves technical issues, installs hardware/software, and assists users with technical problems

The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.

What cities are hiring for Help Desk Support Manager jobs?

Cities with the most Help Desk Support Manager job openings:

What are the most commonly searched types of Help Desk Support jobs?

The most popular types of Help Desk Support jobs are:

What states have the most Help Desk Support Manager jobs?

States with the most job openings for Help Desk Support Manager jobs include:

What are popular job titles related to Help Desk Support Manager jobs?

For Help Desk Support Manager jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Support Technician (Level II)

Dallas, TX • On-site

K2 Staffing, LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffing, LLCexternal

$70K - $80K/yr

Full-time

Re-posted 11 days ago

Job description

Summary

A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.

Duties & Responsibilities

  • Technical Support & Troubleshooting

    • Provide advanced support for Windows 10/11 desktop environments

    • Troubleshoot and maintain Windows Server 2016 and 2019 systems

    • Diagnose and resolve networking and connectivity issues

    • Interpret system and event logs to identify root causes and implement solutions

    • Respond to and resolve escalated support tickets requiring deeper technical expertise

  • Systems Monitoring & Incident Response

    • Monitor RMM and alerting systems to proactively address performance or security concerns

    • Follow documented procedures to remediate alerts and system issues

  • User & Infrastructure Support

    • Manage new user setup, onboarding, and account provisioning

    • Install and configure network equipment and related infrastructure

    • Support LAN/WAN environments, including maintenance and troubleshooting

    • Deploy and support network hardware

  • Facility & Peripheral Systems Support

    • Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity

Qualifications & Requirements

  • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician

  • Experience with firewall and network administration, specifically SonicWall and/or Meraki

  • Working knowledge of troubleshooting desktops, servers, and network infrastructure

  • Strong customer service orientation with a professional and approachable demeanor

  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly

  • Dependable and self-motivated with a strong sense of accountability

  • Eagerness to continue learning and expanding technical expertise