Clearwater, FL · On-site
$18.50 - $25/hr
Help Desk Support Technician Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This ...
New
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Clearwater, FL · On-site
$18.50 - $25/hr
Help Desk Support Technician Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This ...
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Doral, FL · On-site
Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... Personnel must be proficient in troubleshooting software issues, managing user access, and ...
Doral, FL · On-site
Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... Personnel must be proficient in troubleshooting software issues, managing user access, and ...
Jacksonville, FL · On-site
$18.21 - $21.09/hr
We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a ... Manage multiple assignments in a fast-paced environment while adjusting priorities based on ...
Posted today
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Jacksonville, FL · On-site
$18.21 - $21.09/hr
We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a ... Manage multiple assignments in a fast-paced environment while adjusting priorities based on ...
Posted today
Orlando, FL · On-site
$18 - $24.25/hr
Help Desk Support Technician - HVAC Products | Carrier Enterprise | Introduction: Carrier ... Create, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed ...
Orlando, FL · On-site
$18 - $24.25/hr
Help Desk Support Technician - HVAC Products | Carrier Enterprise | Introduction: Carrier ... Create, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed ...
Orlando, FL · On-site
$19.25 - $26.25/hr
The Helpdesk Support Level II role is to manage our ticketing system and provide technical support ... Orlando Office • Job Status: Full Time • Typically sitting at a desk Benefits: • Two weeks of ...
Orlando, FL · On-site
$19.25 - $26.25/hr
The Helpdesk Support Level II role is to manage our ticketing system and provide technical support ... Orlando Office • Job Status: Full Time • Typically sitting at a desk Benefits: • Two weeks of ...
We are seeking a Level 1 Helpdesk Support Engineer to provide first-line support for all IT-related ... Incident Management: * Act as the first point of contact for all IT-related support requests ...
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We are seeking a Level 1 Helpdesk Support Engineer to provide first-line support for all IT-related ... Incident Management: * Act as the first point of contact for all IT-related support requests ...
Miami, FL · On-site
IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical ... Manage software licenses, IT assets, and inventory records to maintain compliance and accurate ...
Miami, FL · On-site
IT Help Desk Support - Information Technology Team * Provide first-level and second-level technical ... Manage software licenses, IT assets, and inventory records to maintain compliance and accurate ...
Fort Myers, FL · On-site
$16.25 - $22/hr
Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...
Fort Myers, FL · On-site
$16.25 - $22/hr
Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...
Ocala, FL · On-site
$65K - $70K/yr
The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for ... Outstanding organizational and time-management skills. * Effective communication skills (verbal ...
Ocala, FL · On-site
$65K - $70K/yr
The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for ... Outstanding organizational and time-management skills. * Effective communication skills (verbal ...
Ocala, FL · On-site
$65K - $70K/yr
The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for ... Outstanding organizational and time-management skills. * Effective communication skills (verbal ...
Ocala, FL · On-site
$65K - $70K/yr
The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for ... Outstanding organizational and time-management skills. * Effective communication skills (verbal ...
Fort Myers, FL · On-site
$16.25 - $22/hr
Job Summary The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of ...
Fort Myers, FL · On-site
$16.25 - $22/hr
Job Summary The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of ...
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ... Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue ...
Orlando, FL · On-site +1
$19.25 - $26.25/hr
Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ... Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue ...
Panama City, FL · On-site
$52K - $60K/yr
User Support and Account Management * Assist users with common tasks, including password resets ... A minimum of three (3) to five (5) years of hands-on experience in an IT help desk or desktop ...
Panama City, FL · On-site
$52K - $60K/yr
User Support and Account Management * Assist users with common tasks, including password resets ... A minimum of three (3) to five (5) years of hands-on experience in an IT help desk or desktop ...
$19 - $25.50/hr
Dashboard: This is a senior help desk support role for a local MSP that is part of a larger ... Microsoft Azure cloud management and oversight. * Server administration via Active Directory, File ...
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$19 - $25.50/hr
Dashboard: This is a senior help desk support role for a local MSP that is part of a larger ... Microsoft Azure cloud management and oversight. * Server administration via Active Directory, File ...
Orlando, FL · On-site
$50K - $91K/yr
Receive, manage and respond to Help Desk calls supporting the current contract * ProvidesHelp/Service Desk support to end users on a variety of issues. * Identifies, researches, and resolves problems.
Orlando, FL · On-site
$50K - $91K/yr
Receive, manage and respond to Help Desk calls supporting the current contract * ProvidesHelp/Service Desk support to end users on a variety of issues. * Identifies, researches, and resolves problems.
Tampa, FL · On-site
$19 - $25.50/hr
... Manage and troubleshoot user accounts, Active Directory, and group policies. • Support patch ... support Help Desk I staff by providing technical guidance. • Ensure compliance with DoD ...
Tampa, FL · On-site
$19 - $25.50/hr
... Manage and troubleshoot user accounts, Active Directory, and group policies. • Support patch ... support Help Desk I staff by providing technical guidance. • Ensure compliance with DoD ...
Help manage internal client relationships by carrying out simple procedural tasks. * Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental ...
Help manage internal client relationships by carrying out simple procedural tasks. * Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental ...
Tampa, FL · On-site
$19 - $25.50/hr
Manage and troubleshoot user accounts, Active Directory, and group policies. * Support patch ... Mentor and support Help Desk I staff by providing technical guidance. * Ensure compliance with DoD ...
Tampa, FL · On-site
$19 - $25.50/hr
Manage and troubleshoot user accounts, Active Directory, and group policies. * Support patch ... Mentor and support Help Desk I staff by providing technical guidance. * Ensure compliance with DoD ...
Hurlburt Field, FL · On-site
$52K - $108K/yr
Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends. * Manage and resolve Help Desk tickets in a fast-paced setting ...
Hurlburt Field, FL · On-site
$52K - $108K/yr
Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends. * Manage and resolve Help Desk tickets in a fast-paced setting ...
$52K - $108K/yr
Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends. * Manage and resolve Help Desk tickets in a fast-paced setting ...
$52K - $108K/yr
Provide Tier I and II technical support in an around-the-clock environment, including after-hours support on holidays and weekends. * Manage and resolve Help Desk tickets in a fast-paced setting ...
$30K - $36.4K
4% of jobs
$36.4K - $42.7K
2% of jobs
$42.7K - $49.1K
7% of jobs
$53.5K is the 25th percentile. Wages below this are outliers.
$49.1K - $55.4K
16% of jobs
$55.4K - $61.8K
16% of jobs
The median wage is $63.3K / yr.
$61.8K - $68.1K
18% of jobs
$72K is the 75th percentile. Wages above this are outliers.
$68.1K - $74.5K
18% of jobs
$74.5K - $80.8K
9% of jobs
$80.8K - $87.1K
4% of jobs
$87.1K - $93.5K
3% of jobs
$93.5K - $99.8K
2% of jobs
$30K
$65.5K
$99.8K
| Aspect | Help Desk Support Manager | Help Desk Technician |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are common | Usually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common |
| Work Environment | Oversees support teams, manages workflows, and handles escalations in an office or call center setting | Provides technical support directly to end-users, often in an office or remote environment |
| Responsibilities | Manages support staff, develops support policies, and ensures customer satisfaction | Resolves technical issues, installs hardware/software, and assists users with technical problems |
The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.
The most popular types of Help Desk Support jobs in Florida are:
Cities in Florida with the most Help Desk Support Manager job openings:
Clearwater, FL • On-site
$18.50 - $25/hr
Full-time
Posted yesterday
New
Help Desk Support Technician
Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This position offers an excellent opportunity to develop your IT skills in a fast-paced environment while contributing to the smooth operation of our organization’s technology infrastructure. This is a hybrid position, must be local to the Clearwater, FL area for days when required to be in office.
Key Responsibilities:
- Respond to and resolve basic technical issues reported by end-users via phone, email, or ticketing system (Atera)
- Troubleshoot hardware, software, and network problems to identify root causes
- Escalate complex issues to higher-level support teams when necessary
- Document support activities and maintain accurate records of user interactions and resolutions
- Assist with setting up and configuring new hardware and software for users
- Provide guidance and basic training to users on common applications and systems
- Maintain knowledge of current technology trends and support procedures
Skills and Qualifications:
- High school diploma or equivalent; relevant technical certifications are a plus
- Basic understanding of computer hardware, operating systems (Windows), and common software applications
- Experience with M365 a plus
- Excellent communication and customer service skills
- Ability to troubleshoot technical issues methodically and efficiently
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Prior experience in a help desk or technical support role is preferred but not required
We foster a collaborative and growth-oriented culture, offering opportunities for professional development and advancement within our organization. If you are passionate about technology and eager to support users in resolving their technical challenges, we encourage you to apply and join our dedicated support team.
Requirements:
