Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...
Help Desk Lead
Doral, FL · On-site
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...
Help Desk Lead - Mid
Miami, FL · On-site
Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... Strong customer service, team leadership, and incident resolution skills are required. Desired ...
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Help Desk Lead - Mid
Miami, FL · On-site
Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... Strong customer service, team leadership, and incident resolution skills are required. Desired ...
Help Desk Lead
Miami, FL · On-site
This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...
Help Desk Lead
Miami, FL · On-site
This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...
Help Desk Lead Celestar, a B&A Company, is seeking a Help Desk Lead to support USSOUTHCOM J26 ... customer service, team leadership, and incident resolution skills are required. Required ...
Help Desk Lead Celestar, a B&A Company, is seeking a Help Desk Lead to support USSOUTHCOM J26 ... customer service, team leadership, and incident resolution skills are required. Required ...
Help Desk Lead
Doral, FL · On-site
Strong customer service, team leadership, and incident resolution skills are required. * Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows ...
Help Desk Lead
Doral, FL · On-site
Strong customer service, team leadership, and incident resolution skills are required. * Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows ...
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
... help desk operations and support a high-performing technical support team. This role serves as a ... leadership style and a commitment to excellent customer service. Experience using artificial ...
IT Help Desk Team Lead
Boise, ID · On-site
$21.41 - $25.42/hr
... help desk operations and support a high-performing technical support team. This role serves as a ... leadership style and a commitment to excellent customer service. Experience using artificial ...
Responsibilities The Service Desk Team Leader plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt ...
Responsibilities The Service Desk Team Leader plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt ...
The Service Desk Team Leaders (SDTL) goal is to ensure the Service Desk Department is providing ... Maintaining Communication log and helping to communicate/promote programs and events. * Decorating ...
The Service Desk Team Leaders (SDTL) goal is to ensure the Service Desk Department is providing ... Maintaining Communication log and helping to communicate/promote programs and events. * Decorating ...
Food/Fuel Desk Team Leader
$17 - $20/hr
Fuel Desk Team Leaders support front-end operations while also helping oversee merchandising and porter responsibilities throughout the store. This individual is trained to perform all duties ...
Food/Fuel Desk Team Leader
$17 - $20/hr
Fuel Desk Team Leaders support front-end operations while also helping oversee merchandising and porter responsibilities throughout the store. This individual is trained to perform all duties ...
Help Desk Agent
Nashville, TN · On-site
$16.50 - $21/hr
The standard work week is 37.5 hrs./wk. The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS ...
Help Desk Agent
Nashville, TN · On-site
$16.50 - $21/hr
The standard work week is 37.5 hrs./wk. The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS ...
Help Desk Lead with Security Clearance
Miami, FL · On-site +1
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
Help Desk Lead with Security Clearance
Miami, FL · On-site +1
The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
Help Desk Manager
Arlington, VA · On-site
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Help Desk Manager
Arlington, VA · On-site
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily ...
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This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily ...
... with team members across the United States and around the world. As a leader in our space, we ... This role will lead help desk operations supporting both cloud-based and on-premises environments ...
... with team members across the United States and around the world. As a leader in our space, we ... This role will lead help desk operations supporting both cloud-based and on-premises environments ...
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development. * Establish and maintain customer service standards ...
This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily ...
This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily ...
Service Desk - Team Leader
Byron Center, MI · On-site
$14 - $14.50/hr
The Team Lead will manage club service desk staff who will assist with the day-to-day operations ... Positive attitude and willingness to help and coach others; * Take initiative and lead by example.
Service Desk - Team Leader
Byron Center, MI · On-site
$14 - $14.50/hr
The Team Lead will manage club service desk staff who will assist with the day-to-day operations ... Positive attitude and willingness to help and coach others; * Take initiative and lead by example.
The Team Lead will manage club service desk staff who will assist with the day-to-day operations ... Positive attitude and willingness to help and coach others; * Take initiative and lead by example.
The Team Lead will manage club service desk staff who will assist with the day-to-day operations ... Positive attitude and willingness to help and coach others; * Take initiative and lead by example.
Dynamic leader that has successfully managed a Help Desk team of 100+. Experience leading a progressive help desk to bring a fresh set of ideas for improvement while leading a large team with ...
Dynamic leader that has successfully managed a Help Desk team of 100+. Experience leading a progressive help desk to bring a fresh set of ideas for improvement while leading a large team with ...
Help Desk Team Leader information
See salary details
$21.5K - $30.3K
4% of jobs
$30.3K - $39.1K
17% of jobs
$41.2K is the 25th percentile. Wages below this are outliers.
$39.1K - $48K
15% of jobs
The median wage is $55.3K / yr.
$48K - $56.8K
16% of jobs
$56.8K - $65.6K
16% of jobs
$70.7K is the 75th percentile. Wages above this are outliers.
$65.6K - $74.4K
11% of jobs
$74.4K - $83.2K
3% of jobs
$83.2K - $92K
8% of jobs
$92K - $100.9K
6% of jobs
$100.9K - $109.7K
1% of jobs
$109.7K - $118.5K
2% of jobs
$21.5K
$63.1K
$118.5K
How much do help desk team leader jobs pay per year?
As of Jun 15, 2026, the average yearly pay for help desk team leader in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.
How does a Help Desk Team Leader typically balance managing a team with handling technical escalations?
A Help Desk Team Leader is responsible for supervising support staff while also serving as a key escalation point for complex technical issues. Balancing these responsibilities often involves delegating routine tasks to the team, providing coaching and feedback, and stepping in to resolve high-priority or unresolved tickets. Effective leaders schedule regular check-ins, monitor performance metrics, and foster a collaborative environment to ensure both team development and customer satisfaction. This dual focus helps maintain service quality and supports the professional growth of team members.
What is the difference between Help Desk Team Leader vs Help Desk Technician?
| Aspect | Help Desk Team Leader | Help Desk Technician |
|---|---|---|
| Required Credentials | Typically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center Analyst | Usually an associate degree or relevant certifications such as CompTIA A+; on-the-job training common |
| Work Environment | Supervisory role overseeing help desk staff, coordinating support activities | Providing technical support directly to end-users, troubleshooting hardware/software issues |
| Employer & Industry Usage | Used in IT support departments across various industries, often in mid-sized to large organizations | Common in IT support teams, customer service centers, and help desks in multiple sectors |
The Help Desk Team Leader manages and supervises support staff, focusing on team coordination and service quality. In contrast, the Help Desk Technician primarily handles direct technical support for users. Both roles require technical knowledge, but the team leader has additional responsibilities in leadership and oversight.
What are the key skills and qualifications needed to thrive as a Help Desk Team Leader, and why are they important?
To thrive as a Help Desk Team Leader, you need expertise in IT troubleshooting, incident management, and strong leadership abilities, typically supported by experience in technical support and a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote support tools, and knowledge management platforms is essential. Exceptional communication, conflict resolution, and team motivation skills help you guide your team and foster a positive support environment. These competencies ensure efficient issue resolution, high customer satisfaction, and a cohesive, high-performing help desk team.
What are Help Desk Team Leaders?
Help Desk Team Leaders are professionals who oversee and coordinate the daily operations of a help desk or IT support team. They are responsible for managing support staff, ensuring high-quality customer service, and resolving escalated technical issues. Additionally, they may train team members, monitor performance metrics, and implement process improvements to enhance efficiency. Their goal is to ensure that users' technical problems are addressed quickly and effectively, maintaining smooth IT operations within an organization.
What cities are hiring for Help Desk Team Leader jobs? Cities with the most Help Desk Team Leader job openings:
What states have the most Help Desk Team Leader jobs? States with the most job openings for Help Desk Team Leader jobs include:
What are popular job titles related to Help Desk Team Leader jobs? For Help Desk Team Leader jobs, the most frequently searched job titles are:
Full-time
Posted 4 days ago
Job description
Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
Qualifications
Minimum Requirements
Preferred Qualifications
Additional Information
Work Environment
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
- Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
- Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
- Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
- Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
- Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence
Qualifications
Minimum Requirements
- Active TS-SCI Clearance.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or
- five (5) years of equivalent experience in IT service management.
- Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
- Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
- Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
- Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
- Strong customer service, team leadership, and incident resolution skills are required.
Preferred Qualifications
- Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information
Work Environment
- Normal office conditions.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.