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Help Desk Team Leader Jobs (NOW HIRING)

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Strong customer service, team leadership, and incident resolution skills are required. * Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows ...

Purpose Brands

Manager, Help Desk

Woodbury, MN · On-site

$84 - $108/hr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... leadership, and problem-solving skills with a focus on customer service and team development.

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

... IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs). Duties are: * Supervise the daily operations of the help desk team, ensuring ...

ActioNet

Help Desk Manager Level I

Arlington, VA

... IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs). Duties are: * Supervise the daily operations of the help desk team, ensuring ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Provide backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

This role blends leadership and technical execution. You'll improve processes, and act as an ... A motivated, accountable, and high-performing help desk team Why Join Us * Opportunity to shape and ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in ...

Stefanini Group

Sr. Service Desk Team Leader

Troy, MI · On-site

We are seeking a highly motivated and detail-oriented Service Desk Senior Team Leader to oversee our service desk operations. The ideal candidate will have a proven track record of managing teams in ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team. Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Engage in team and company-sponsored activities CORE VALUES & COMPETENCIES We expect all team ...

NuAxis Innovations

Tier 1 Help Desk Lead

Washington, DC · On-site

This leadership role is responsible for managing a team of Help Desk Technicians supporting a high-volume environment handling approximately 7,000 calls per month . The Tier 1 Help Desk Lead will ...

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Help Desk Team Leader information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk team leader jobs pay per year?

As of Aug 26, 2026, the average yearly pay for help desk team leader in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a help desk team leader?

Help Desk Team Leaders are professionals who oversee and coordinate the daily operations of a help desk or IT support team. They are responsible for managing support staff, ensuring high-quality customer service, and resolving escalated technical issues. Additionally, they may train team members, monitor performance metrics, and implement process improvements to enhance efficiency. Their goal is to ensure that users' technical problems are addressed quickly and effectively, maintaining smooth IT operations within an organization.

How does a help desk team leader balance managing a team with handling technical escalations?

A Help Desk Team Leader is responsible for supervising support staff while also serving as a key escalation point for complex technical issues. Balancing these responsibilities often involves delegating routine tasks to the team, providing coaching and feedback, and stepping in to resolve high-priority or unresolved tickets. Effective leaders schedule regular check-ins, monitor performance metrics, and foster a collaborative environment to ensure both team development and customer satisfaction. This dual focus helps maintain service quality and supports the professional growth of team members.

What are the key skills and qualifications needed to thrive as a help desk team leader, and why are they important?

To thrive as a Help Desk Team Leader, you need expertise in IT troubleshooting, incident management, and strong leadership abilities, typically supported by experience in technical support and a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote support tools, and knowledge management platforms is essential. Exceptional communication, conflict resolution, and team motivation skills help you guide your team and foster a positive support environment. These competencies ensure efficient issue resolution, high customer satisfaction, and a cohesive, high-performing help desk team.

What is the difference between Help Desk Team Leader vs Help Desk Technician?

AspectHelp Desk Team LeaderHelp Desk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystUsually an associate degree or relevant certifications such as CompTIA A+; on-the-job training common
Work EnvironmentSupervisory role overseeing help desk staff, coordinating support activitiesProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, often in mid-sized to large organizationsCommon in IT support teams, customer service centers, and help desks in multiple sectors

The Help Desk Team Leader manages and supervises support staff, focusing on team coordination and service quality. In contrast, the Help Desk Technician primarily handles direct technical support for users. Both roles require technical knowledge, but the team leader has additional responsibilities in leadership and oversight.

What cities are hiring for Help Desk Team Leader jobs?

Cities with the most Help Desk Team Leader job openings:

What states have the most Help Desk Team Leader jobs?

States with the most job openings for Help Desk Team Leader jobs include:

What are popular job titles related to Help Desk Team Leader jobs?

For Help Desk Team Leader jobs, the most frequently searched job titles are:

Help Desk Team Leader jobs near you
Infographic showing various Help Desk Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

HR Help Desk Manager

The Vision Companies

San Francisco, CA

Full-time

Re-posted 2 days ago

Job description

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Help Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter

Apply