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Help Desk Team Leader Jobs (NOW HIRING)

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... team of help desk technicians (on-site and remote) • Monitor and manage ticket queues ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Be on their team. Provides first-line user support and delivers quality customer service to Help ... If appropriate, leading the customer through procedures to diagnose the problem. * Utilizing ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Manage a team of technicians, set performance goals, and maintain user satisfaction. Key ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

Kemin

IT Service Desk Manager

Des Moines, IA · On-site

... leading the service desk team, enhancing service delivery, and driving continuous improvement initiatives. In this role, you will oversee the day-to-day operations of one of our regional help desk ...

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist. Required Skills Help Desk ...

Vertex Aerospace

Help Desk Specialist

Fairdale, KY · On-site

Help Desk Specialist II - "W-TRS " Louisville, Kentucky Working across the globe, V2X builds smart ... Experience using appropriate communication and documentation to inform the user community and team ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... that other Helpdesk team members support. - Facilitate escalation of technical issues to ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

Our team works closely with K-12 students, teachers, parents, and municipal employees to help them ... The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Must be able to work independently and as a team member. Must be able to successfully complete a ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Milwaukee Brewers

Manager - Help Desk

Milwaukee, WI · On-site

The Manager-Help Desk will lead by example in delivering reliable technical support, developing ... Experience leading, coaching, and developing team members in a service-oriented environment

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Help Desk Team Leader information

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$21.5K

$63.1K

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How much do help desk team leader jobs pay per year?

As of Jun 15, 2026, the average yearly pay for help desk team leader in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a Help Desk Team Leader typically balance managing a team with handling technical escalations?

A Help Desk Team Leader is responsible for supervising support staff while also serving as a key escalation point for complex technical issues. Balancing these responsibilities often involves delegating routine tasks to the team, providing coaching and feedback, and stepping in to resolve high-priority or unresolved tickets. Effective leaders schedule regular check-ins, monitor performance metrics, and foster a collaborative environment to ensure both team development and customer satisfaction. This dual focus helps maintain service quality and supports the professional growth of team members.

What is the difference between Help Desk Team Leader vs Help Desk Technician?

AspectHelp Desk Team LeaderHelp Desk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystUsually an associate degree or relevant certifications such as CompTIA A+; on-the-job training common
Work EnvironmentSupervisory role overseeing help desk staff, coordinating support activitiesProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, often in mid-sized to large organizationsCommon in IT support teams, customer service centers, and help desks in multiple sectors

The Help Desk Team Leader manages and supervises support staff, focusing on team coordination and service quality. In contrast, the Help Desk Technician primarily handles direct technical support for users. Both roles require technical knowledge, but the team leader has additional responsibilities in leadership and oversight.

What are the key skills and qualifications needed to thrive as a Help Desk Team Leader, and why are they important?

To thrive as a Help Desk Team Leader, you need expertise in IT troubleshooting, incident management, and strong leadership abilities, typically supported by experience in technical support and a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote support tools, and knowledge management platforms is essential. Exceptional communication, conflict resolution, and team motivation skills help you guide your team and foster a positive support environment. These competencies ensure efficient issue resolution, high customer satisfaction, and a cohesive, high-performing help desk team.

What are Help Desk Team Leaders?

Help Desk Team Leaders are professionals who oversee and coordinate the daily operations of a help desk or IT support team. They are responsible for managing support staff, ensuring high-quality customer service, and resolving escalated technical issues. Additionally, they may train team members, monitor performance metrics, and implement process improvements to enhance efficiency. Their goal is to ensure that users' technical problems are addressed quickly and effectively, maintaining smooth IT operations within an organization.
What cities are hiring for Help Desk Team Leader jobs? Cities with the most Help Desk Team Leader job openings:
What states have the most Help Desk Team Leader jobs? States with the most job openings for Help Desk Team Leader jobs include:
What are popular job titles related to Help Desk Team Leader jobs? For Help Desk Team Leader jobs, the most frequently searched job titles are:
Help Desk Team Leader jobs near you
Infographic showing various Help Desk Team Leader job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.
Help Desk Supervisor

Help Desk Supervisor

Ken`s Foods

Marlborough, MA

$110K - $120K/yr

Other

Posted 10 days ago

Ken's Foods rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

87th of 383 rated food and drinks producers

Job description

SUMMARY The Help Desk Supervisor at Ken’s Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. The Help Desk Supervisor role acts as an advocate for our users to help them advance/achieve the company goals. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites.

The position also supports employees through a balanced mix of phone, desk-side, and remote assistance. Success in this role requires professional phone and email etiquette, strong troubleshooting skills, the ability to explain technical concepts clearly and patiently to non-technical users, and experience developing and delivering user training. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help desk technicians (on-site and remote) • Monitor and manage ticket queues, prioritization, and escalation procedures • Serve as the escalation point for critical outages impacting production or business operations • Ensure timely resolution of issues affecting plant-floor systems, end-user devices, and business applications • Coordinate remote IT support for manufacturing plants, warehouses, and field locations • Track and report on service metrics (SLA compliance, response/resolution times, ticket trends) • Partner with infrastructure, network, and application teams to resolve cross-functional issues • Support operational continuity by aligning IT support with production schedules and downtime windows • Identify opportunities to improve service efficiency, reduce downtime, and enhance user experience • Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows, automation, and reporting • Administer Microsoft O365 and SharePoint environments, including site structure, permissions, and content organization • Develop and maintain documentation and standards for collaboration tools and help desk systems SUPERVISORY RESPONSIBILITIES Supervise Help Desk staff, including assigning work, coaching performance, supporting training and development, and helping maintain service quality and response standards.

Education and/or Experience A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Candidates should have at least 5 years of progressive IT experience. In addition, a minimum of 3 years in a supervisory or manager role is required.

Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication skills, and the ability to support non-technical users are essential. ITIL certification, experience in a manufacturing environment, experience with ServiceDesk Plus, and willingness to travel to remote sites are preferred.

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. The salary for this position is determined by a combination of experience, skills, and education level.

The compensation range is $110K-120k annually. #MCB

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