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Help Desk Team Leader Jobs (NOW HIRING)

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in ...

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Participate in IT initiatives and team projects as needed * Follow internal quality standards and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team. Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team. Title: Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange ...

Loram

Help Desk Technician

Hamel, MN

$21.50 - $29/hr

The team manages all user-based support and will work with level 2 support resources when required. The role of the Help Desk Technician is to manage support including implementation, new user setup ...

Loram

Help Desk Technician

Hamel, MN · On-site

$21.50 - $29/hr

The team manages all user-based support and will work with level 2 support resources when required ... For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail ...

Highland Ventures

Help Desk Technician

Brentwood, TN · On-site

$19 - $25.50/hr

The Help Desk Technician plays a critical role in maintaining system reliability and ensuring ... and team efficiency • Maintain current technical knowledge through ongoing learning and ...

MM Media Inc.

Be Seen First

Help Desk Support

Woodstock, GA · Remote

$17 - $22/hr

We are committed to not only the success of our clients but the growth of our team! For more information on who we are, we invite you to visit Position: Help Desk Support Tech - Level 1 ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... team of help desk technicians (on-site and remote) • Monitor and manage ticket queues ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Be on their team. Provides first-line user support and delivers quality customer service to Help ... If appropriate, leading the customer through procedures to diagnose the problem. * Utilizing ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Manage a team of technicians, set performance goals, and maintain user satisfaction. Key ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

Kemin

IT Service Desk Manager

Des Moines, IA · On-site

... leading the service desk team, enhancing service delivery, and driving continuous improvement initiatives. In this role, you will oversee the day-to-day operations of one of our regional help desk ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and ...

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All JobsHelp Desk Team Leader Jobs

Help Desk Team Leader information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk team leader jobs pay per year?

As of Jun 15, 2026, the average yearly pay for help desk team leader in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

How does a Help Desk Team Leader typically balance managing a team with handling technical escalations?

A Help Desk Team Leader is responsible for supervising support staff while also serving as a key escalation point for complex technical issues. Balancing these responsibilities often involves delegating routine tasks to the team, providing coaching and feedback, and stepping in to resolve high-priority or unresolved tickets. Effective leaders schedule regular check-ins, monitor performance metrics, and foster a collaborative environment to ensure both team development and customer satisfaction. This dual focus helps maintain service quality and supports the professional growth of team members.

What is the difference between Help Desk Team Leader vs Help Desk Technician?

AspectHelp Desk Team LeaderHelp Desk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center AnalystUsually an associate degree or relevant certifications such as CompTIA A+; on-the-job training common
Work EnvironmentSupervisory role overseeing help desk staff, coordinating support activitiesProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, often in mid-sized to large organizationsCommon in IT support teams, customer service centers, and help desks in multiple sectors

The Help Desk Team Leader manages and supervises support staff, focusing on team coordination and service quality. In contrast, the Help Desk Technician primarily handles direct technical support for users. Both roles require technical knowledge, but the team leader has additional responsibilities in leadership and oversight.

What are the key skills and qualifications needed to thrive as a Help Desk Team Leader, and why are they important?

To thrive as a Help Desk Team Leader, you need expertise in IT troubleshooting, incident management, and strong leadership abilities, typically supported by experience in technical support and a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote support tools, and knowledge management platforms is essential. Exceptional communication, conflict resolution, and team motivation skills help you guide your team and foster a positive support environment. These competencies ensure efficient issue resolution, high customer satisfaction, and a cohesive, high-performing help desk team.

What are Help Desk Team Leaders?

Help Desk Team Leaders are professionals who oversee and coordinate the daily operations of a help desk or IT support team. They are responsible for managing support staff, ensuring high-quality customer service, and resolving escalated technical issues. Additionally, they may train team members, monitor performance metrics, and implement process improvements to enhance efficiency. Their goal is to ensure that users' technical problems are addressed quickly and effectively, maintaining smooth IT operations within an organization.
What cities are hiring for Help Desk Team Leader jobs? Cities with the most Help Desk Team Leader job openings:
What states have the most Help Desk Team Leader jobs? States with the most job openings for Help Desk Team Leader jobs include:
What are popular job titles related to Help Desk Team Leader jobs? For Help Desk Team Leader jobs, the most frequently searched job titles are:
Help Desk Team Leader jobs near you
Infographic showing various Help Desk Team Leader job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Help Desk Admin Assistant

STI

Nashville, TN • On-site

$17.50 - $23.50/hr

Full-time

Posted 23 days ago

Job description

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.
Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.
Description of Duties (PROJECT-BASED) % of Total Work Effort
  • Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
  • Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline
The contractor will be needed for nine (9) months.
  • Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
  • Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
  • Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
  • Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications
  • Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
  • Excellent verbal and written communications skills
  • Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
  • Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
  • Keen attention to detail and adherence to deadlines
  • Organization
  • Self-motivated and able to thrive in a fast-paced and results-driven environment
  • Critical thinking and problem-solving skills

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