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Help Desk Support Manager Jobs in Virginia (NOW HIRING)

Morfologica

Help Desk/Support Specialist

Reston, VA · On-site

Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia.

Encode, Inc.

VA · On-site

The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and ... Completing other non-ticket creation duties as assigned by Service Desk Management Abiding by ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

Responsibilities : • Provide management and oversight of the cross-functional help desk service support team. • Provide second-tier technical support for desktop, laptop, and networked systems ...

Intrepidgs

Sr Help Desk Support Specialist

Mclean, VA · On-site

Provide management and oversight of the cross-functional help desk service support team. * Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction. Key Responsibilities: * Supervise Tier 1/2 ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.Key Responsibilities:Supervise Tier 1/2 ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction. Key Responsibilities: * Supervise Tier 1/2 ...

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All JobsHelp Desk Support JobsHelp Desk Support Manager JobsHelp Desk Support Manager Jobs in Virginia

Help Desk Support Manager information

See Virginia salary details

$36K

$78.5K

$119.7K

How much do help desk support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for help desk support manager in Virginia is $78,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $88,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Support Manager vs Help Desk Technician?

AspectHelp Desk Support ManagerHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are commonUsually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common
Work EnvironmentOversees support teams, manages workflows, and handles escalations in an office or call center settingProvides technical support directly to end-users, often in an office or remote environment
ResponsibilitiesManages support staff, develops support policies, and ensures customer satisfactionResolves technical issues, installs hardware/software, and assists users with technical problems

The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.

What are the most commonly searched types of Help Desk Support jobs in Virginia?

The most popular types of Help Desk Support jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Support Manager jobs?

Cities in Virginia with the most Help Desk Support Manager job openings:

Infographic showing various Help Desk Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,508 per year, or $37.7 per hour.

Help Desk Support Technician

Suffolk, VA

Apogee Solutions
Guided Missile and Space Vehicle Manufacturing • 51 - 200 employees
Learn more about Apogee Solutionsexternal

$30 - $35/hr

Full-time

Posted 21 days ago

Job description


Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates must be a U.S. Citizen with an active TOP SECRET/SCI clearance.

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military readiness by managing Joint professional education policies developing Joint doctrine, and incorporating lessons learned into future force operations. The JEDD updates Joint operational publications and terminology, oversees professional education policy and curriculum standards, and integrates operational insights into training and doctrine publications.

The Help Desk Support Technician will:

  • Serve as the first point of contact for JEDD users seeking technical support.
  • Manage initial call intake, log support tickets, solve basic hardware and software problems, and escalate complex issues.

Required Experience:

  • Active DOD Top Secret clearance with SCI eligibility
  • Associates degree from an accredited college or university in Computer Science, Information Systems Management, or Computer Science Application Management or related field OR five years’ experience in help desk and technical support
  • Demonstrated success in two of the following areas:
    • Experience and ability to perform information systems customer support on networks, and other work in the client/server field, or related fields
    • Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application
    • Demonstrated ability to communicate orally and in writing and a positive customer service attitude

Salary Range: $30 to $35 per hour