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Help Desk Support Manager Jobs in Virginia (NOW HIRING)

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

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Help Desk Support Manager information

See Virginia salary details

$36K

$78.5K

$119.7K

How much do help desk support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for help desk support manager in Virginia is $78,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $88,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Support Manager vs Help Desk Technician?

AspectHelp Desk Support ManagerHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are commonUsually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common
Work EnvironmentOversees support teams, manages workflows, and handles escalations in an office or call center settingProvides technical support directly to end-users, often in an office or remote environment
ResponsibilitiesManages support staff, develops support policies, and ensures customer satisfactionResolves technical issues, installs hardware/software, and assists users with technical problems

The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.

What are the most commonly searched types of Help Desk Support jobs in Virginia?

The most popular types of Help Desk Support jobs in Virginia are:

What cities in Virginia are hiring for Help Desk Support Manager jobs?

Cities in Virginia with the most Help Desk Support Manager job openings:

Infographic showing various Help Desk Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,508 per year, or $37.7 per hour.

Customer Technical Support Specialist (Help Desk)

King George, VA • On-site

UIC Alaska
See more jobs at UIC Alaskaexternal

$55K - $65K/yr

Full-time

Posted 8 days ago

Job description

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE)

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. 

Responsibilities
  • Provide on-site desktop support as needed, provides general help desk support for User Assistance.
  • Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
  • Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database. 
  • Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
  • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity. 
  • Knowledge of Video Teleconferencing a plus.
Qualifications
  • High School Diploma or Bachelors Degree
  • Two to five (2-5) years of experience 
  • Must possess the ability to, effectively and efficiently, communicate verbally with the user community. 
  • Must be familiar with Department of Defense networking and security accreditation requirements. 
  • Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. 
  • Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire. 
  • Ability to communicate effectively with all levels of employees and outside contacts.

Targeted salary range is $55,000 to $65,000 annually based on qualifications and experience.

Physical Demands:

  • Must be able to lift up to 10-15 pounds 
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract. 

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

#LI-JR1 

Employment Type: FULL_TIME

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