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Contract Help Desk Technician Jobs in Missouri (NOW HIRING)

Vertical Health Services

Help Desk Technician

Kansas City, MO · On-site

$18 - $24.25/hr

Help Desk Technician Company Overview Vertical Health Services delivers high-quality skilled nursing care across multiple states. Our Information Technology team plays a vital role in supporting ...

Advantage Tech

Help Desk Technician

Kansas City, MO · On-site

$19.50 - $26.25/hr

We are looking for a Help Desk Technician to provide technical assistance to our clients. You will troubleshoot, install, and upgrade software and hardware systems for businesses in various fields to ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66.30K - $89.70K/yr

Associate Help Desk Technician Company: The Boeing Company The Boeing Company's Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help Desk Technician ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66.30K - $89.70K/yr

Associate Help Desk Technician Company: The Boeing Company The Boeing Company's Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help Desk Technician ...

TEKsystems

Help Desk Technician

O Fallon, MO · Hybrid

$20/hr

Description As a Small Business Help Desk Representative, you will play a pivotal role in ... Contract to Hire position based out of O Fallon, MO. Pay and Benefits The pay range for this ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you will oversee day-to-day support operations, guide a team of help desk technicians, and ensure timely resolution ...

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Contract Help Desk Technician information

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How much do contract help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for contract help desk technician in Missouri is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Help Desk Technician, and why are they important?

To thrive as a Contract Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic IT service management (ITSM) platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, high user satisfaction, and minimal downtime for organizations.

What types of support issues does a Contract Help Desk Technician typically handle, and how do they prioritize requests?

Contract Help Desk Technicians commonly resolve a range of technical issues, including password resets, software installations, hardware troubleshooting, and connectivity problems. They usually receive requests via ticketing systems, email, or phone, and must quickly assess the urgency and impact of each issue. Prioritization is based on factors such as the number of users affected, severity of the problem, and business impact, ensuring critical issues are addressed first. Technicians often collaborate closely with other IT staff to escalate complex problems or coordinate solutions, making strong communication and organizational skills essential.

What are Contract Help Desk Technicians?

Contract Help Desk Technicians are IT professionals who provide technical support to users, typically on a temporary or project-based contract. They assist with troubleshooting hardware and software issues, resolving network problems, and responding to service requests either remotely or in-person. Unlike full-time staff, contract technicians are usually employed for a specific duration or to address particular business needs, offering flexibility to organizations needing short-term technical assistance.

What is the difference between Contract Help Desk Technician vs Contract IT Support Specialist?

AspectContract Help Desk TechnicianContract IT Support Specialist
CertificationsCompTIA A+, HDI-SAT, Microsoft certificationsCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentHelp desk, remote or on-site support, fast-pacedTechnical support, troubleshooting, system maintenance
Employer & Industry UsageIT service providers, corporate IT departmentsIT consulting firms, enterprise IT teams
Common Search & ComparisonYesYes

The Contract Help Desk Technician primarily handles user support and troubleshooting via help desk systems, often focusing on end-user issues. The Contract IT Support Specialist may have a broader technical role, including system maintenance and network support. Both roles require similar certifications and are used in similar environments, but the Help Desk Technician is more user-focused, while the Support Specialist may handle more complex technical tasks.

What are the most commonly searched types of Help Desk Technician jobs in Missouri? The most popular types of Help Desk Technician jobs in Missouri are:
Contract Help Desk Technician jobs near you

Help Desk Technician

Vertical Health Services

Kansas City, MO • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Help Desk Technician
Company Overview
Vertical Health Services delivers high-quality skilled nursing care across multiple states. Our Information Technology team plays a vital role in supporting clinical and administrative operations by providing secure, reliable, and compliant technology solutions that enable exceptional resident care.
Position Summary
The Help Desk Technician serves as the primary point of contact for IT support across Vertical Health Services' skilled nursing facilities. This role provides timely troubleshooting and technical assistance for hardware, software, network, and peripheral issues while maintaining strict compliance with healthcare regulations, including HIPAA.
This position supports both remote and onsite users, escalates complex technical issues as needed, and contributes to the overall stability and efficiency of IT operations in a fast-paced healthcare environment. The role includes participation in a rotating after-hours support schedule and regular site visits to provide hands-on technical assistance.
The ideal candidate will be eager to learn new skills, adapt to evolving technologies, and collaborate effectively within a team environment.
Employee Benefits Package
  • Comprehensive Health, Dental, and Vision Insurance
  • $100/month company contribution to an HSA account
  • Daily Pay Option
  • 401K
  • Employer paid life insurance 1x annual salary
  • Paid Time Off & Flexibility
  • Generous Paid Time Off
  • Personal Day Benefit
  • Guidance and assistance from a dedicated regional team

Key Responsibilities
Technical Support & Troubleshooting
• Serve as the primary point of contact for IT support requests via phone, email, ticketing system, and in-person support.
• Diagnose and resolve issues related to desktops, laptops, mobile devices, operating systems, and other IT equipment.
• Perform light hardware repairs, including component replacement, peripheral installation, system imaging, and basic upgrades.
• Support printers, scanners, VoIP phones, and other network-connected devices.
• Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.
Microsoft 365 & Application Support
• Provide support for Microsoft 365 services, including user account setup, password resets, Teams, SharePoint, OneDrive, and mailbox troubleshooting.
• Assist users with email, collaboration, and productivity tools.
• Install, configure, and update approved applications.
Network & Device Support
• Assist with troubleshooting wired and wireless network connectivity issues.
• Support deployment, configuration, and on-boarding of new devices.
• Assist with endpoint protection, patch management, and basic malware remediation.
Escalation & Collaboration
• Escalate unresolved or complex issues to senior IT staff or appropriate third-party vendors.
• Communicate clearly and professionally with clinical and administrative teams.
• Participate in root cause analysis to identify and prevent recurring issues.
Documentation, Training & Asset Management
• Maintain and update IT documentation, standard operating procedures (SOPs), and user guides.
• Provide basic end-user training and guidance on IT systems and best practices.
• Track and manage IT hardware and software inventory.
Qualifications(Required):
• 1-3 years of IT support experience (healthcare experience preferred).
• Experience supporting Windows, macOS, and Microsoft 365 environments.
• Hands-on experience with computer hardware troubleshooting and repair.
• Strong customer service and communication skills.
• Valid driver's license and ability to travel between facilities.
• Ability to lift and carry equipment up to 40 pounds.
• Understanding of HIPAA regulations and protection of PHI.
Qualifications (Preferred):
• Associate or bachelor's degree in Information Technology or related field, or equivalent experience.
• Industry certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals.
• Experience working in a Help desk setting within a healthcare organization.
• Experience using ticketing systems and remote support tools.

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