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Helpdesk Tech Jobs (NOW HIRING)

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

Zones LLC.

IT Helpdesk Technician

Boston, MA

$28 - $30/wk

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$60 - $68/hr

M-F 8-5pm The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT ...

RAM Aerospace

IT Helpdesk Intern

Saint George, UT · On-site

$13.25 - $17.75/hr

As an IT Helpdesk Intern at RAM Aerospace, you will gain hands-on experience supporting the technology that keeps our engineering and manufacturing teams running. Working under the supervision of the ...

FVCBANK

IT Helpdesk Technician

Fairfax, VA · On-site

$50K - $60K/yr

FVCbankIT Helpdesk Technician - Salary Range: $50,000.00 - $60,000.00 Annually Title: IT Helpdesk Technician Department(s): IT / Fairfax Corporate Office Reports to: Help Desk Manager ** Please note ...

TimbukTech Inc

IT Helpdesk Technician

Canton, IL · On-site

$45K/yr

Join TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our ... Collaborate with the team to develop best practices, test new tools/technologies, and document ...

TimbukTech Inc

IT Helpdesk Technician

Canton, IL · On-site

Join TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our ... Collaborate with the team to develop best practices, test new tools/technologies, and document ...

krg technology inc

Helpdesk

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

Company Description Ajith KRG Technologies, Inc., ajith(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 310 Job Title: Helpdesk Location: Scottsdale ...

Woongjin, Inc

IT Helpdesk

San Jose, CA

Company Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

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Helpdesk Tech information

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How much do helpdesk tech jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for helpdesk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk tech?

Helpdesk Techs, also known as help desk technicians or IT support specialists, are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and help resolve technical problems by diagnosing issues, guiding users through solutions, or escalating complex problems to higher-level IT staff. Helpdesk Techs play a vital role in ensuring the smooth operation of an organization's technology infrastructure by maintaining user productivity and minimizing downtime.

What are the key skills and qualifications needed to thrive as a helpdesk tech, and why are they important?

To thrive as a Helpdesk Tech, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient issue resolution and positive user experiences, which are critical for maintaining organizational productivity.

What are some common challenges helpdesk techs face when supporting remote users, and how can they overcome them?

Helpdesk Techs often encounter challenges such as diagnosing issues without physical access to the user's device, managing communication delays, and ensuring secure connections for troubleshooting. Overcoming these challenges typically involves leveraging remote desktop tools, maintaining clear and patient communication, and following strict security protocols. Building strong documentation skills and staying updated on remote support best practices can also help streamline the process and enhance user satisfaction.
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Helpdesk Tech jobs near you

IT Helpdesk Technician

The Atlas Group

Phoenix, AZ • On-site

Full-time

Re-posted 18 days ago

Job description

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business operations. In addition to managing service requests and troubleshooting system problems, this role provides cross-functional support to various departments to ensure daily operational success.


  • Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
  • Support enterprise and administrative office applications, including ERP, PLM, CAD, document management, and business productivity tools.
  • Provide technical and operational support to various departments (e.g., HR, Finance, Operations, Engineering) to ensure efficient system usage and workflows.
  • Manage user accounts, permissions, and access controls in Active Directory and related systems.
  • Install, configure, and maintain Windows and macOS systems and approved software platforms.
  • Assist with onboarding and offboarding processes, including equipment setup and user provisioning.
  • Maintain and update IT documentation, knowledge base articles, and asset inventories.
  • Ensure compliance with cybersecurity and regulatory standards (e.g., NIST, CMMC, ITAR, as applicable).
  • Assist with system upgrades, patch management, and hardware deployments.
  • Provide training and guidance to end-users on systems, applications, and best practices.
  • Collaborate with cross-functional teams to support operational and technical needs.
  • Perform administrative and coordination tasks, including documentation, reporting, data entry, and internal process support.
  • Support continuous improvement of business processes and workflows through effective use of technology.
  • Coordinate with vendors for issue resolution, procurement, and service requests.
  • Monitor system performance and escalate complex issues to senior IT staff or vendors as needed.
  • Actively supports crossdepartment needs

  • Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
  • 3–5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.
  • Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.

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