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Helpdesk Tech Jobs (NOW HIRING)

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and serve as the primary management presence for our Colorado-based technicians. This is a player-coach ...

Hamilton & Miller, PA

IT Helpdesk Technician

Miami, FL · On-site

We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

The Farmer's Dog

IT Helpdesk Technician

Boca Raton, FL · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

tlc

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

TOUCHMARK

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

MetTel

IT Helpdesk Agent

New York, NY · On-site

$50K - $65K/yr

The IT Helpdesk Agent will serve as the first point of contact for employees experiencing technical issues. You will provide Tier 1 and Tier 2 support across hardware, software, and network issues ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

Fehr & Peers

IT Helpdesk Technician

Los Angeles, CA · On-site

$60K - $72K/yr

We value working together and mutual trust to implement IT solutions that support our skilled professionals. We're looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving ...

Exponent Health

IT Helpdesk Technician

Rockville, MD · On-site

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager Expion Health is building the future of pharmacy economics. As architects of prescription economics, we ...

Fehr & Peers

IT Helpdesk Technician

Los Angeles, CA

$60K - $72K/yr

We value working together and mutual trust to implement IT solutions that support our skilled professionals. We're looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving ...

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Helpdesk Tech information

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How much do helpdesk tech jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for helpdesk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Techs face when supporting remote users, and how can they overcome them?

Helpdesk Techs often encounter challenges such as diagnosing issues without physical access to the user's device, managing communication delays, and ensuring secure connections for troubleshooting. Overcoming these challenges typically involves leveraging remote desktop tools, maintaining clear and patient communication, and following strict security protocols. Building strong documentation skills and staying updated on remote support best practices can also help streamline the process and enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a Helpdesk Tech, and why are they important?

To thrive as a Helpdesk Tech, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient issue resolution and positive user experiences, which are critical for maintaining organizational productivity.

What are Helpdesk Techs?

Helpdesk Techs, also known as help desk technicians or IT support specialists, are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and help resolve technical problems by diagnosing issues, guiding users through solutions, or escalating complex problems to higher-level IT staff. Helpdesk Techs play a vital role in ensuring the smooth operation of an organization's technology infrastructure by maintaining user productivity and minimizing downtime.
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Helpdesk Tech jobs near you

IT Helpdesk Technician

New Country Motor Car Group

West Palm Beach, FL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 18 days ago

Job description

At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security

Responsibilities
  • Support, maintain and implement Microsoft Windows workstations, clients and printers
  • Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
  • Documents, report, track and resolve incidents in the Help Desk software
  • Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
  • Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
  • Coordinate and provide 1st and 2nd level support for addressing new and open issues
  • Interface with automobile manufacturer IT support to resolve open issues
  • Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
  • Additional responsibilities as assigned by IT Director

Qualifications
  • Valid Driver's License
  • One year Helpdesk experience (preferred)
  • Excellent customer service, communication, and time management skills
  • Ability to quickly adapt to changing project requirements
  • Must possess ability to manage multiple projects concurrently
  • Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
  • Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
  • Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
  • Must be a United States citizen with a valid driver's license and clean driving record
  • Must be willing to travel on a daily basis between locations

Compensation Range: $50,000 - $60,000 per year
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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