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Intern Help Desk Technician Jobs in Indiana (NOW HIRING)

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective ...

crewcarwash

IT Help Desk Technician

Fishers, IN

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Patrick Industries

Service Desk Technician

Elkhart, IN · On-site

The Service Desk Technician provides support to internal customers via phone, email, and computer ... Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or ...

Medasource

Help Desk Desktop Support

Granger, IN · On-site

$18 - $24.25/hr

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

Job Title: IT Help Desk | Req ID: 17552 | HR Contact: Jonathan Stone | Location ... Building Envelope - Franklin, IN ABOUT THE ROLE The Information Technology (IT) Helpdesk Technician ...

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

Job Title: IT Help Desk| Req ID: 17552 | HR Contact: Jonathan Stone| Location ... Building Envelope - Franklin, IN ABOUT THE ROLE The Information Technology (IT) Helpdesk Technician ...

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Intern Help Desk Technician information

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How much do intern help desk technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for intern help desk technician in Indiana is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.32 per hour, depending on experience, location, and employer.

What does an intern help desk technician do?

An Intern Help Desk Technician assists users by troubleshooting hardware and software issues, responding to support requests, and helping to resolve technical problems. They may install and configure computer systems, provide guidance to users, and escalate complex issues to senior technicians. This role is often an entry-level position that provides hands-on experience with IT support and can be a stepping stone to more advanced positions in information technology.

What are some common challenges faced by intern help desk technicians, and how can they best prepare to overcome them?

Intern Help Desk Technicians often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should focus on developing strong organizational skills, practice patience and active listening, and familiarize themselves with the organization's common software and hardware. Seeking guidance from more experienced team members and utilizing available knowledge bases can also help interns quickly build confidence and competence in the role.

What are the key skills and qualifications needed to thrive as an intern help desk technician, and why are they important?

To thrive as an Intern Help Desk Technician, you need a solid understanding of basic computer hardware, software troubleshooting, and familiarity with operating systems, often supported by coursework or entry-level IT certifications like CompTIA A+. Experience with ticketing systems, remote desktop tools, and common office software is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and managing technical issues. These skills ensure timely and accurate technical support, promote user satisfaction, and create a foundation for growth in IT roles.

What is the difference between Intern Help Desk Technician vs Help Desk Technician?

AspectIntern Help Desk TechnicianHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant certifications or degreesUsually holds certifications like CompTIA A+ or similar
Work EnvironmentInternship setting, often part-time or temporaryFull-time or part-time professional role in IT support
Employer UsageUsed by companies for training and entry-level supportEstablished role for ongoing technical support
Search IntentComparing entry-level support roles and internshipsLooking for professional IT support jobs

In summary, an Intern Help Desk Technician is typically a student or recent graduate gaining practical experience, often in a temporary or training capacity. A Help Desk Technician is a full-time professional responsible for ongoing technical support and troubleshooting within an organization.

Is an intern help desk technician a good entry-level IT job?

An intern help desk technician role is a common entry-level position in IT that provides hands-on experience with troubleshooting, customer support, and basic technical tasks. It helps develop foundational skills in hardware, software, and ticketing systems, making it a valuable starting point for a career in IT. However, the role typically offers limited responsibilities and lower pay compared to full-time positions, but it can lead to more advanced opportunities with experience and additional certifications.

What are the most commonly searched types of Help Desk Technician jobs in Indiana?

The most popular types of Help Desk Technician jobs in Indiana are:

What are popular job titles related to Intern Help Desk Technician jobs in Indiana?

For Intern Help Desk Technician jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Intern Help Desk Technician jobs in Indiana look for?

The top searched job categories for Intern Help Desk Technician jobs in Indiana are:

What cities in Indiana are hiring for Intern Help Desk Technician jobs?

Cities in Indiana with the most Intern Help Desk Technician job openings:

Intern Help Desk Technician jobs near you

Help Desk Technician

AEG

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Serve as the primary point of contact for employee technical support requests and troubleshoot hardware, software, network, printer, mobile device, and account access issues.

  • Support the installation, configuration, deployment, and maintenance of desktop and laptop systems, mobile devices, printers, and related peripherals, as well as assist with Microsoft 365 environments.

  • Provide technical support during race weekends and other business-critical events, including on-call support, incident documentation, and escalation of complex issues.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
*This position is based in Indianapolis, Indiana and requires regular onsite work. Relocation assistance is not available for this position.
Purpose of the Role:
The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective support for hardware, software, network, mobile device, and user access issues while delivering an exceptional customer service experience.
Working closely with the IT Administrators, the IT Help Desk Technician supports the day-to-day operation of Andretti Global's technology environment, including Microsoft 365, desktop and laptop systems, VoIP communications, printers, and business applications. This position plays a critical role in maintaining employee productivity, supporting business continuity, and ensuring a positive user experience across the organization.
The IT Help Desk Technician serves as the primary IT support resource for corporate and shop operations when IT Administrators are supporting trackside activities and is expected to participate in on-call support and after-hours issue resolution as business needs require.
Responsibilities:
End-User Support & Help Desk Services
  • Serve as the primary point of contact for employee technical support requests.
  • Provide support via phone, email, remote support tools, and in-person interactions.
  • Troubleshoot and resolve hardware, software, network, printer, mobile device, and account access issues.
  • Escalate complex or critical issues to the appropriate IT resource while maintaining ownership and communication with the customer.
  • Deliver exceptional customer service by responding to requests with professionalism, urgency, and accountability.
  • Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
  • Develop and maintain support documentation, user guides, and knowledge base articles.
  • Assist with onboarding and offboarding activities, including equipment deployment, account setup, and access management.
  • Support conference room technology, collaboration tools, and audiovisual equipment.

IT Operations Support
  • Install, configure, deploy, and maintain desktop and laptop systems, mobile devices, printers, and related peripherals.
  • Assist in the administration and support of Microsoft 365 environments.
  • Support Microsoft and Apple operating systems and associated software applications.
  • Maintain technology asset inventories and equipment records.
  • Assist with system updates, patching, upgrades, testing, and routine maintenance activities.
  • Follow established IT security, access control, and data protection standards.
  • Identify opportunities to improve support processes and user experience.

Race Weekend & Coverage Support
  • Serve as the primary IT support resource for Andretti Global corporate and shop operations during race travel and weekends when IT Administrators are supporting trackside activities.
  • On-call support to provide technical assistance during race weekends and other business-critical events.
  • Respond to urgent technology issues outside normal business hours as required.
  • Troubleshoot and resolve end-user issues independently and escalate critical matters when necessary.
  • Support remote users, corporate staff, and non-race team personnel with technical support needs.
  • Monitor and respond to IT requests to ensure minimal disruption to business operations during race weekends.
  • Maintain clear documentation and communication regarding incidents, outages, and support activities during race events.
  • Provide continuous technical support coverage during IT Administrator absences, vacations, and business travel.

Position Qualifications:
Education & Experience
  • High School diploma or equivalent required; Associate degree in Information Technology or related field preferred.
  • One (1) to three (3) years of experience in Help Desk, Desktop Support, Technical Support, or a related IT role preferred.
  • Experience supporting end users in a fast-paced business environment preferred.

Knowledge, Skills & Abilities
  • Working knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Windows operating systems; Apple macOS and iOS experience preferred.
  • Basic understanding of Active Directory/Entra ID, networking concepts, and user account administration.
  • Familiarity with computer hardware, peripherals, printers, and mobile device support.
  • Experience using ticketing and service management systems preferred.
  • Strong troubleshooting and diagnostic skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational skills with the ability to prioritize multiple requests and deadlines.
  • Ability to work independently while collaborating effectively with team members.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Willingness to work flexible schedules, including evenings, weekends, and on-call assignments as business needs require.

Core Competencies:
  • Customer Service Excellence - Demonstrates professionalism, patience, and responsiveness while delivering a positive support experience to all users.
  • Technical Troubleshooting - Effectively diagnoses and resolves hardware, software, network, mobile device, and system issues.
  • Communication Skills - Clearly communicates technical information to both technical and non-technical audiences in verbal and written formats.
  • Problem Solving & Critical Thinking - Analyzes issues, identifies root causes, and implements practical solutions with minimal disruption to operations.
  • Accountability & Ownership - Takes responsibility for support requests from initial contact through resolution and follow-up.
  • Adaptability & Flexibility - Responds effectively to changing priorities, urgent situations, and the unique demands of race weekends and business-critical events.
  • Time Management & Prioritization - Manages multiple support requests simultaneously while maintaining service levels and meeting deadlines.
  • Teamwork & Collaboration - Works effectively with IT Administrators, vendors, business users, and remote teams to resolve issues and support organizational goals.
  • Documentation & Attention to Detail - Maintains accurate records of support activities, asset inventories, configurations, and technical procedures.
  • Technical Learning Agility - Demonstrates initiative in learning new technologies, systems, and support practices to enhance technical capabilities.
  • Dependability & On-Call Readiness - Maintains reliability and responsiveness during on-call rotations, race weekends, and after-hours support situations.
  • Information Security Awareness - Follows established security policies and promotes safe technology practices to protect organizational data and systems.

Andretti Global is an Equal Opportunity Employer
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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