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Executive Microsoft Help Desk Jobs in Indiana (NOW HIRING)

Forest River, Inc.

Help Desk Technician

Elkhart, IN · On-site

$19.25 - $25.75/hr

- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are ... Proficiency with common software packages - Microsoft Office, Adobe products, AutoCAD, and similar ...

Family Express

Help Desk Associate

Valparaiso, IN · On-site

$16.25 - $22/hr

Help Desk Associate Position summary: The Help Desk Associate is the first level of response and ... Knowledgeable and proficient on Microsoft Office products and software Nonessential Skills and ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Knowledgeable and proficient on Microsoft Office products and software Nonessential Skills and ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Knowledgeable and proficient on Microsoft Office products and software Nonessential Skills and ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Deliver software support to both internal and externalclients via telephone, email and Microsoft ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Deliver software support to both internal and externalclients via telephone, email and Microsoft ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Help Desk Analyst L1 Location: Indianapolis, IN, United States Salary Range: USD 22.00-26.00 Weekly ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$22 - $26/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

... Microsoft office, O365, Windows 10, Outlook, Hardware, Service Top Skills Details Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Active directory,Technical support ...

AEG Presents

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

As a Help Desk Analyst , you'll play a key role in supporting daily office operations and high ... Experience with Microsoft 365, Azure, Windows Server, and Active Directory environments is a plus.

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

... Microsoft office, O365, Windows 10, Outlook, Hardware, Service Top Skills Details Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Active directory,Technical support ...

AEG

Help Desk Analyst

Indianapolis, IN · On-site

$20 - $23/hr

As a Help Desk Analyst , you'll play a key role in supporting daily office operations and high ... Experience with Microsoft 365, Azure, Windows Server, and Active Directory environments is a plus.

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Executive Microsoft Help Desk information

What are the key skills and qualifications needed to thrive as an Executive Microsoft Help Desk professional, and why are they important?

To thrive as an Executive Microsoft Help Desk professional, you need extensive knowledge of Microsoft products, troubleshooting expertise, and typically a degree in information technology or equivalent experience. Familiarity with enterprise-level support tools like Microsoft 365 Admin Center, Active Directory, and relevant certifications (such as Microsoft Certified: Modern Desktop Administrator Associate) are highly valued. Strong communication, patience, and problem-solving abilities are key soft skills for understanding and addressing executive-level user needs. These skills ensure rapid, reliable technical support for senior leaders, minimizing downtime and maintaining business continuity.

What are some common challenges faced by Executive Microsoft Help Desk professionals and how can they be addressed?

Executive Microsoft Help Desk professionals often encounter challenges such as handling high-priority support requests from senior leaders, managing complex technical issues under tight deadlines, and maintaining confidentiality with sensitive information. To address these challenges, it's important to develop strong communication skills, stay current with Microsoft product updates, and establish clear protocols for escalating urgent matters. Working closely with IT teams and practicing proactive troubleshooting can also help ensure efficient resolution of issues while maintaining a high standard of service.

What is an Executive Microsoft Help Desk?

An Executive Microsoft Help Desk is a specialized support service designed to assist high-level executives or VIP clients with Microsoft-related software, hardware, and IT issues. This role typically involves providing fast, confidential, and tailored technical support for Microsoft products such as Windows, Office 365, Teams, and related services. The focus is on minimizing downtime for executives by offering prompt troubleshooting, proactive maintenance, and personalized technology solutions. Professionals in this position often possess advanced technical knowledge and strong communication skills to address unique needs efficiently.

What is the difference between Executive Microsoft Help Desk vs Microsoft Support Specialist?

AspectExecutive Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
Work EnvironmentHelp desk, technical support centers, remote supportTechnical support, troubleshooting, customer service
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partners, IT support firms, corporate IT teams

The Executive Microsoft Help Desk typically focuses on providing advanced technical support and troubleshooting for Microsoft products within corporate or support environments. Microsoft Support Specialists often perform similar roles but may have a broader focus on customer service and basic troubleshooting. Both roles require relevant certifications and work in similar environments, but the Help Desk role may involve more complex issue resolution.

What are the most commonly searched types of Microsoft Help Desk jobs in Indiana? The most popular types of Microsoft Help Desk jobs in Indiana are:
Executive Microsoft Help Desk jobs near you
Help Desk Support Specialist

Help Desk Support Specialist

My3Tech Inc

Indianapolis, IN • Hybrid

Other

This job post has expired today. Applications are no longer accepted.

Job description

Hello All,
Job: IN-DCS-Help Desk Support (746616)
Location : Hybrid(500 N. Meridian Street Indianapolis, IN 46204)
Client : State of IN(DCS)
Schedule will be hybrid. 3 days in office and 2 days remote. Working hours are Monday to Friday 8:00 AM to 5:00 PM. Do you accept this requirement?
Employee serves on the CSB-IT Help Desk in the Department of Child Services (DCS), Child Support Bureau (CSB) IT Office.
Purpose of Position/Summary:
Employee serves on the CSB-IT Help Desk in the Department of Child Services (DCS), Child Support Bureau (CSB) IT Office. Employee is responsible for answering incoming calls and assisting CSB and County Partner users in various aspects of the child support application, ISETS (Indiana Support Enforcement Tracking System). The Business Systems Consultant-Associate reports to the CSB-IT Help Desk Manager.
• Provides first and second tier support to end users for INvest, ISETS and Child Support ancillary applications;
• Assigns third tier support tickets to application third tier team;
• Adopts customer service strategy;
• Answers end user requests with the ability to identify, diagnose, and respond with a solution in a timely manner;
• Tactfully explains issues and provides relevant information to users in an clear manner;
• Simulates or recreates user problems to resolve user navigation issues;
• Refers more complex inquiries to CSB-IT Help Desk Analyst Intermediate or CSB-IT Help Desk Senior;
• Learns basic County Financial Management processes to assist users;
• Ensures user communications are timely, courteous, and on-going;
• Follows all written procedures and guidelines for CSB-IT Help Desk operations;
• Creates, modifies and resets ISETS User IDs;
• Processes requests for Active Directory, Azure, License Suspension, Cognos and Panoptic IDs;
• Processes County Worker Status and Profile reports and Holiday Schedules;
• Assists with access to various websites and CSB provided ancillary program installs;
• Learns county and CSB office operations;
• Performs other related duties and projects as assigned.
Job Requirements:
• Basic knowledge of ISETS and Child Support ancillary applications preferred;
• Working knowledge of Microsoft Office (Outlook, Word and Excel);
• Ability to communicate effectively verbally and in writing;
• Ability to identify and resolve problems using proven research techniques;
• Ability to retain composure in stressful situations;
• Basic knowledge of contact center phone systems;
• Basic knowledge of help desk ticketing systems;
• Possesses a sense of urgency towards tasks.
• Ability to learn Atlassian Jira, Confluence and Service Management tools.
Working knowledge of Microsoft Office (Outlook, Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of contact center phone systems
Required
6
Months
Knowledge of help desk ticketing systems
Required
6
Months
Ability to learn Microsoft SharePoint and IBM Rational Change and Configuration Management (CCM) tools
Required
Ability to identify and resolve problems using research techniques
Required
Ability to learn Atlassian Jira, Confluence and Service Management tools
Required
Ability to communicate effectively orally and in writing
Required
Experience providing first and second tier help desk support

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